MIchelle Fernando

ADMINISTRATION OFFICER

Provide reception

· Provide administrative support to the Team Leader & other multidisciplinary staff within CYMHS Multidisciplinary Teams.

· Establishment of compliant / appropriate record keeping systems.

· Management of Healthroster, time sheets & TRIM.

· Writing / creating reports, documents & correspondence of a complex nature for senior staff.

· Supporting the team in achieving its goals & objectives.

· Ensuring effective provision of service to patients, providing a professional and sensitive / caring demeanor towards consumers & carers, while building sustainable positive relationships with other stakeholders & departments.

· Transferring incoming calls & relaying accurate messages to other members of staff, while ensuring urgent messages are relayed to case managers or intake within a 15 minute KPI.

· Manage efficient filing of records, invoices, accounts and clinical documents.

· Create, assemble & maintain medical records and medical record area.

· Create & maintain clinician’s appointments via eMR Scheduling (CHOC) and Outlook Calendar access.

· Organising executive meetings, including corresponding with necessary stakeholders, coordinating an appropriate time & location, forwarding a Meeting Request to all involved taking of minutes when necessary & distributing minutes to stakeholders within a 48 hour KPI.

· Processing invoices through Webreq / iProcurement & forwarding to Accounts.

· In union with the Team Leader, liaise with cleaners and trades people as they attend the building, keeping all invoicing records and work completed, and keeping the department functioning efficiently.

· Recruitment management, including updating candidate information through E-Recruit, organising recruitment dates, times & co-ordinating / organising panel members.

· Management of staff training including application for internal courses & updating information into Pathlore, in addition to ensuring 100% compliance for mandatory training.

· When necessary, screening applicants in e-Recruit, including grading of candidates in order of merit & approval for successful candidates.

· Arrange appointments and forums including the organisation of video-conferencing equipment.

· Co-ordinate all OH & S requirements including monthly Hazard Registrar, SP & E Audits and Equip Manual in collaboration with Team Leader.

· Successfully coordinating relocation of the OSCA department to three locations (HKH, RNSH & Queenscliff), including ordering of new furniture, raising new phone numbers, relocation of staff operations successfully.

HORNSBY KURINGAI HOSPITAL (HKH) NORTHERN SYDNEY LOCAL HEALTH DISTRICT (NSLHD), NSW Health – Sydney, NSW

• Assisting with Filing Accountant Management and submitting Quaterly Bas Statements
• Typing
• Taking Inquiries
• Providing Medical Specialist with daily administration support

• Developed policies and procedures for effective practice management
• Taking all appointments and making sure specialists day ran on time
• Welcome and greeted all patients upon arrival
• Addressed and remedied all patient issues
• Employed active listening and interpersonal skills
• Oversaw fiscal operations, including accounting, budgeting, lodgement of Bas statements
• Managed employees with various personalities and from different cultures
• Stacked magazines, removed trash and managed to keep office and waiting areas clean and presentable
• Assisted with regulatory issues such as compliance Medicare and credit card billing
• Ordered all office supplies and kept check on inventory levels
• Provided outstanding support to entire staff which helped improve efficiency and production

• Compiled maintenance and repair requests
• Monitored timely receipt of rental payments Maintained houses and units attractive to potential tenants by organising regular maintenance, major repairs and capital improvement
• Prepared specifications, solicited quotes and approved subcontracts for renovations
• Carefully screened tenancy applicants, pulling background checks credit reports and past rental history
• Maintained original leases and renewal documents in digital and hardcopy format for property management off ice
• Communicated with landlord regarding building and tenant issues
• Verified income of tenants and confirmation of employment
• Kept meticulous records of all correspondence between management and tenants
• Managed and took care of 250 units and houses
• Followed up on delinquent tenants and coordinated rent collection procedures
• Completed final move-out walk-throughs with tenants to identify any required repairs
• Promptly responded to tenant complaints and concerns for over 250 properties
• Tried to facilitate 100 % occupancy Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed
• Kept records accurate, detailed and fully compliant with reporting requirements to meet all government housing requirements
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market Communicated effectively with owners, residents and on-site tradespeople
• Conducted property showings to highlight features, answering questions and concerns that potential tenants may have
• Lease renewal programs to maintain high occupancy rates
• Maximised rental income while minimising expenses through effective planning and control
• Established strong, professional relationships with trades and residents by promoting team collaboration and delivering exemplary service
• Collected and maintained careful records of rental payments and payment dates
• Efficient lodgement of Bonds and Bond returns
• Attend the Tribunal in order to make rental agreements on agreements on arrears or to dissolve tenancy agreements

• Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
• Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
• Followed company regulations and rules to promote safe environment for travellers and employees.
• Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
• Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
• Streamlined communication between cabin crew members during flights using established protocols for relaying important information quickly and effectively.
• Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
• Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
• Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
• Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
• Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
• Cleaned and serviced aircraft cabin, galleys and lavatories.
• Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
• Checked personnel for proper uniforms and safety equipment.
• Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
• Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
• Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
• Checked whether personnel completed required duties and responsibilities during respective shifts.
• Enforced lost and found procedures for any items inadvertently left behind by travellers.
• Collaborated with flight crew to maximize smooth and safe flights.
• Offered personalized assistance to children, elderly and passengers with special needs.
• Oversaw maintenance of all required equipment and sent it out for required services.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Answered passenger questions and provided solutions to issues arising during flights.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Used excellent customer service skills in addressing passengers' needs.
• Completed pre-flight safety checks to reinforce passenger safety.
• Delivered food and beverage service, reading material and other in-flight services.
• Assisted passengers in boarding and deplaning aircraft.
• Performed pre-flight cabin checks to maintain operational safety equipment.
• Demonstrated knowledge of aircraft safety features and emergency equipment.
• Welcomed passengers aboard and provided overview of safety procedures.
• Assisted passengers with storing luggage and helped locate seating.
• Responded to passenger emergencies to provide first aid.
• Advised passengers of flight regulations to maximize safety and security.

• Greeting customers In Japanese and spending the whole day with them translating and helping them understand Australia Culture

• Translating their wedding ceremonies from English to Japanese
• Working with a photographer and videographer all day