MICHELLE FINNEY

Oversaw day-to-day operations of 562 room hotel.

• Cultivated strong relationship with onsite Meriton Group owners and Meriton Suites head office, located onsite.
• Developed and implemented strategies to optimise operational efficiency of reporting teams.
• Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and avoiding revenue displacement.
• Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
• Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
• Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities.
• Regularly analysed guest feedback data to identify and address areas where improvements could be made.

Oversaw day-to-day operations of 385 room hotel.

Oversaw day-to-day operations of 383 room hotel.

Oversaw day-to-day operations of 245 room hotel in absence of hotel management, in addition to primary property.

Oversaw day-to-day operations of Housekeeping team

• Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs, resulting in a cleanliness guest satisfaction score of 99%.
• Reduced operational costs with effective budget management, inventory control and vendor negotiations.
• Conducted regular inspections of guest rooms and public areas to ensure adherence to quality standards and address any issues promptly.
• Transformed a previously fractured department into a successful, motivated and supportive team environment.

Oversaw day-to-day operations of Housekeeping team in the absence of Executive Housekeeping Manager for six month period.

Oversaw the day-to-day operations of the Front Office, Bell Desk and Communications teams.

• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Enhanced productivity by organising travel arrangements and coordinating accommodations for executives.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
• Responded to all positive and negative guest feedback via guest satisfaction survey and online travel agents.