Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Fletcher

Dandenong,VIC

Summary

Attentive Teller with many years of experience in customer support and problem solving. Personable communicator talented in building rapport with customers and upselling bank products and services. Careful to maintain client confidentiality and bank security standards.

Overview

24
24
years of professional experience

Work History

Owner

Scrap 'N' Crazy
Huntingdale , WA
01.2007 - 11.2010
  • Oversaw budgeting and financial management.
  • Collaborated with other owners on joint ventures and shared resources.
  • Implemented campaigns and promotions to help with developing goods and services.

Commercial Teller

Westpac banking corporation
Oakleigh , Vic
03.1987 - 07.1998
  • Cross-sold bank services by proactively identifying customer needs and recommending appropriate products or services.
  • Performed special services for customers, ordering bank cards and cheques.
  • Answered incoming calls from customers regarding their accounts.
  • Processed customer transactions, such as deposits, withdrawals, transfers and loan payments.
  • Verified customer identification for all cash transactions in accordance with Bank policy.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Completed monthly audits and managed overdraft reports.
  • Handled daily team scheduling and properly staffed shifts.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's cheques.
  • Completed end of day balancing reports accurately according to established guidelines.
  • Maintained currency levels within the teller station in compliance with established procedures.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Provided exceptional customer service by responding to inquiries promptly and courteously.

Education

Doveton High School
Doveton
11-1983

Skills

  • Budget planning
  • Campaign implementation
  • Cash handling
  • Transaction processing
  • Problem solving
  • Attention to detail

Timeline

Owner

Scrap 'N' Crazy
01.2007 - 11.2010

Commercial Teller

Westpac banking corporation
03.1987 - 07.1998

Doveton High School
Michelle Fletcher