Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
References
Timeline
Generic

Michelle Forrest

Russell Island,Australia

Summary

Dynamic customer service professional with a strong work ethic, and cash handling expertise. Proven ability to resolve escalated issues and enhance customer satisfaction through effective communication and solution-oriented approaches. Committed to continuous learning and maintaining confidentiality while delivering exceptional service in fast-paced environments.

Overview

38
38
years of professional experience
1
1
Certification

Work History

Customer Service

TSA Group
Brisbane, Qld
03.2022 - Current
  • Managed customer inquiries related to sales, move orders, complaints, and billing using Loomi and Siebel.
  • Resolved escalated customer service issues effectively while maintaining high standards of service.
  • Provided timely resolutions for customer service issues, ensuring satisfaction during all interactions.
  • Utilized Console systems to streamline handling of diverse customer requests and enhance efficiency.

Checkout Operator

Coles
Yamanto, Qld
01.2022 - 11.2022
  • Managed store phone inquiries, directing callers to appropriate departments for assistance.
  • Ensured checkout area remained clean and consistently stocked for customer convenience.
  • Processed cash, check, debit, and credit card transactions efficiently using Point-of-Sale system.
  • Welcomed customers and provided assistance in locating merchandise throughout the store.
  • Cultivated strong relationships with employees to enhance teamwork and collaboration.
  • Resolved customer issues promptly, contributing to overall satisfaction through friendly service.

Grain Sampler

Cooperative Bulk Handling
11.2020 - 12.2020
  • Executed sampling and grading of grain received from farmers during harvest period.
  • Weighed trucks at weigh bridge, addressing grain and truck weight issues with farmers.
  • Conducted routine inspections and maintenance activities, ensuring prompt reporting and resolution of machinery deficiencies.
  • Recognized consistently for dedication, reliability, and flexibility in response to operational needs.

Cook and Customer Service

Koorda IGA
02.2019 - 10.2020
  • Prepared breakfast and lunch items for general public in café environment.
  • Operated espresso machine to craft high-quality coffee beverages.
  • Delivered customer service through EFTPOS and cash transactions.
  • Managed inventory by filling new stock and assisting with ordering processes.
  • Oversaw online ordering of fruit and vegetables during owner absences.
  • Ensured smooth operations while taking charge in owners' absence.
  • Handled cash, card, check, gift card and coupon transactions for customer purchases.
  • Packed and bagged products according to customer preferences.
  • Performed opening and closing procedures for store registers as required.
  • Maintained cleanliness of checkout area and ensured it was well stocked at all times.

Enrolled Nurse

WACHS
02.2013 - 01.2019
  • Collaborated with physicians to plan and implement comprehensive patient care strategies.
  • Educated families on treatment regimens, preventive measures, and care procedures.
  • Developed interactive activities for aged individuals to foster confidence and independence.
  • Organized client files for Home and Community Care to enhance accessibility and efficiency.
  • Provided nursing services in emergency, palliative, and wound care settings across various units.
  • Facilitated communication among multidisciplinary teams to improve patient outcomes.
  • Assisted in the delivery of care in both hospital and community environments, ensuring continuity.

Various Administration & Office Support Positions

Multiple
01.1987 - 01.2009
  • A full work history can be provided upon request.

Education

Certificate III Business Administration -

TAFE
Opportune
03-2022

Advanced Diploma Enrolled Nurse Level 2 - Diploma of Nursing level II

Northam TAFE
Northam, WA, Australia
01.2012

Skills

  • Written and verbal communication
  • Presentation skills
  • Punctuality
  • Flexible scheduling
  • Cash handling expertise
  • EFTPOS transactions
  • Willingness to learn
  • Microsoft Office proficiency
  • Self-motivation
  • Strong work ethic
  • Time management
  • Customer service excellence
  • Solution-oriented mindset
  • Privacy maintenance
  • Confidentiality assurance

Certification

  • Royal Life Saving Australia level 2, 12/31/09
  • LR Drivers License, 3254861, 05/31/22
  • Enrolled Nurse, NMW0001869455, 12/31/23
  • Business Administration Level 3

Affiliations

  • Volunteer Firefighter
  • Volunteer ambulance officer

References

Can be provided upon request

References

References available upon request.

Timeline

Customer Service

TSA Group
03.2022 - Current

Checkout Operator

Coles
01.2022 - 11.2022

Grain Sampler

Cooperative Bulk Handling
11.2020 - 12.2020

Cook and Customer Service

Koorda IGA
02.2019 - 10.2020

Enrolled Nurse

WACHS
02.2013 - 01.2019

Various Administration & Office Support Positions

Multiple
01.1987 - 01.2009

Certificate III Business Administration -

TAFE

Advanced Diploma Enrolled Nurse Level 2 - Diploma of Nursing level II

Northam TAFE

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Michelle Forrest