Michelle Forrester

Expert in customer support and training for laboratory applications. Proven ability to enhance user knowledge, drive process improvements, and manage stakeholder relationships.

• Cellavision NSWHP Analyser Project Management Lead, 04/01/25, 10/01/25, Successfully led the full project lifecycle for the implementation of the CellaVision NSWHP (New South Wales Health Pathology) Analyser across multiple sites., Oversaw project planning, stakeholder engagement, resource allocation, and timeline management., Coordinated cross-functional teams including laboratory staff, IT, vendors, and clinical stakeholders to ensure seamless integration., Managed procurement, installation, validation, and user training processes., Ensured compliance with regulatory and quality standards throughout implementation., Delivered project on time and within budget, improving diagnostic efficiency and workflow automation in pathology laboratories.
• Customer Training Initiative to Reduce Service Team Workload, 06/01/24, Led a project presenting to the leadership team the business case for enhanced customer training aimed at reducing unnecessary workload on the service team., Assessed and identified frequent unnecessary work orders, demonstrating how targeted support training for customers could empower them with greater ownership and understanding of system processes., Highlighted that better-trained customers are able to troubleshoot minor issues independently and avoid redundant requests, ultimately improving service efficiency.
• Haematology Applications Training for Service Team, 01/01/24, Designed and implemented a comprehensive training program specifically tailored for staff interns joining the service team., Aimed to equip interns with a foundational understanding of haematology applications, enabling them to effectively support laboratory processes., Covered key concepts, practical workflows, and the integration of haematology applications within the broader clinical and laboratory environment.
• Advanced Haematology User Training Course, 07/01/23, Designed an Advanced Haematology User Training Course specifically for experienced users, focusing on troubleshooting and in-depth system knowledge., Addressed common technical issues, error interpretation, and QC data analysis., Included modular, hands-on training with case-based scenarios and real analyser simulations.
• LiverPool WorkFlow Optimisation Project, 04/01/21, 06/01/21, Led a department-wide initiative to optimise blood film review rates and improve turnaround times for all haematology samples., Analysed existing workflows and identified bottlenecks in the blood film review process., Implemented process improvements to streamline sample triage and prioritisation., Collaborated with pathologists, scientists, and administrative staff to redesign workflow protocols., Introduced performance metrics and monitoring tools to track progress and ensure sustainability.
• ESId Implementation in NSWHP, 02/01/21, 02/01/22, Collaborated with clinical and laboratory teams to attempt to integrate ESId into routine haematology workflows., Educated early recognition of sepsis in pathology reporting, supporting faster clinical intervention and improved patient care.