Michelle Forward
Darlinghurst,Australia
Summary
Experienced finance and administration specialist with 20+ years in the public sector. Completed Certificate III in Financial Services (Accounts Clerical). Proficiency in the SAP Financial System and Microsoft Excel. Recognised for analytical capabilities and meticulous attention to detail, driving operational excellence and regulatory compliance. Skilled in handling demanding tasks while maintaining high standards of work ethic and time management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Finance and Administrative Support Officer
Courts and Tribunal Services - NCAT
08.2019 - Current
- Deliver comprehensive finance, administrative, and clerical support to internal and external clients.
- Process Guardianship Division casual member wages, and Reasons for Decisions claims, biweekly.
- Ensured accuracy and compliance of travel arrangements and reimbursements with legislative requirements.
- Pay supplier invoices promptly to maintain good vendor relationships.
- Manage incoming and outgoing correspondence, providing timely information to staff and clients.
- Maintained records and databases, ensuring secure storage, and easy access to documentation. And maintain offsite storage, organizing the destruction of files within the NCAT disposal authorities.
- Apply finance policies while collaborating with stakeholders, and following up on outstanding items.
Finance Officer/Senior Finance Officer/Court Services
ROYAL COMMISSION INTO INSTITUTIONAL RESPONSES TO CHILD SEXUAL ABUSE (CARC)
02.2015 - 03.2018
- Promoted to APS6 and subsequently to EL1 for merit-based performance during the Royal Commission decommissioning.
- Managed all approvals for invoices, credit card reconciliations, and travel bookings.
- Compiled actuals against budget reports, processed intercompany journals, and submitted FBT returns.
- Supervised a team of three staff members to ensure efficient operations.
- Facilitated processing of outstanding invoices, asset disposal, and purchase order maintenance.
- Set up courtrooms for multiple commissioners and senior counsel, ensuring procedural compliance.
- Directed witnesses from the gallery to the witness box, and managed document exchanges during hearings.
- Received recognition from commissioners with a signed cricket ball for exemplary service as a court officer.
Business and Performance Support Officer
DEPARTMENT OF EDUCATION & COMMUNITIES
06.2011 - 12.2013
- Managed HR functions for the Procurement Directorate, enhancing operational efficiency.
- Coordinated work plans and staff training initiatives across 55 personnel.
- Compiled capability assessments to identify training gaps relevant to job responsibilities.
- Reconciled credit card acquittals with the Shared Services Centre for effective funds management.
- Balanced mobile phone G/L accounts to maintain financial accuracy.
- Presented monthly charts on training and development status to senior management.
- Facilitated collaboration with Commercial Directors to prepare work plans and assessments.
Skills
- Expertise in administration and finance
- Technological proficiency across platforms
- Strong time management skills
- Capability for independent work
- Fast and Eager learner
- Self-motivated individual
- Meticulous attention to detail
- Flexible task management abilities
- Adherence to deadlines
- Training and development of staff
- Records management proficiency
- Exceptional client service skills
- Invoice processing capabilities
- Travel bookings and processing claims
- Confidential document handling skills
- Data entry accuracy and efficiency
Certification
- CERTIFICATE III IN FINANCIAL SERVICES (Accounts Clerical)
- Receptionist Centre Course – Diploma
- Certificate of Attendances - Word, Excel, Priority and Productivity Management using Outlook
References
- Janette Paterson , Current Team Leader NCAT, 0401 866 005
- Adriana Mendez, Previous Team Leader, NCAT, 0402 417 405
Professional Summary - Role Types
- All aspects of finance, payables, receivables, and reconciliations
- Payroll processing
- Travel arranger/processor
- Team supervisor
- HR-related tasks
- Executive Officer
- Court Officer
Timeline
Finance and Administrative Support Officer
Courts and Tribunal Services - NCAT
08.2019 - Current
Finance Officer/Senior Finance Officer/Court Services
ROYAL COMMISSION INTO INSTITUTIONAL RESPONSES TO CHILD SEXUAL ABUSE (CARC)
02.2015 - 03.2018
Business and Performance Support Officer
DEPARTMENT OF EDUCATION & COMMUNITIES
06.2011 - 12.2013