Michelle Fuentes

• Working with Anangu artists, delivering help where needed and problem solving efficiently under any pressures.
• Obtaining necessary information for Documenting, Certifying and archiving of Artists and Artworks.
• Help keep inventory accurate by overseeing daily cycle counts, data entering and monitoring. (using SAM, retail manager, xero and books)
• Train new team members in all procedures and provide overall support and assistance to all staff members. Ensuring a culture of continuous improvement and skill development for everyone.
• Maintain high standards of cleanliness & health and safety throughout the warehouse by adhering to best practices consistently.
• Communication with other departments/business partners to coordinate and exchange information successfully & maintain business reputation.
• Organise and prepare meetings/events and last minute requests efficiently
• Taking initiative on jobs that need attending to and providing ideas.
• Able to take on multiple jobs at once and complete successfully, prioritising jobs accordingly.

Workshop facilitator & Translator

• Working closely and effectively with Anangu guides and elders to translate and assist the presentation of a variety of cultural workshops and education to tourists, schools, corporate events and more.
• Providing informative customer service and maintaining cultural sensitivity and awareness in support of Anangu.
• Ensuring all tools/materials and events are prepared for carefully and precisely for smooth running.

Gallery

• Curating art spaces in the gallery to promote and encourage revenue and interest.
• Managing accurate art sales and handling of both cash and eftpos payments.
• Providing training of gallery Art (wood types, artists, meanings) as well as technical training of gallery systems.
• Meeting clients/customers with a warm approach and drive to educate and inform of the presence of our organisation and its important history working to support Anangu people of the remote Central Desert of Australia with Art & Culture.
• Working under pressure alone or in a team quickly, efficiently and accurately during busy seasons or large groups.

Community support & work

• Personalising workshops, meetings or small events to encourage and support the youths involvement within the organisation & supporting community members with cultural practises and organising.
• Supporting community members with internet, mobile phones, bank and other interactions in which they may require help and translation with.
• Working alone or alongside other community stakeholders and organisations within the community or interstate in support of Anangu artists or members.

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients whilst keeping true to the business values and policies.
• Processed transactions accurately while maintaining a high level of customer service (with Retail Manager and Shopify)
• Increased sales by building strong customer relationships, studying the brands and qualities.
• Conducted weekly inventory audits to ensure accuracy in stock levels.
• Trained new staff on sales techniques and store policies.
• Using own initiative and creativity to improve sale targets, floor standards and customer satisfaction.
• Effectively liaising with manager and sales associates.
• Running an online website, editing and processing sales and promoting the business with up to date social media channels.

• Maintaining client records and computerised data.
• Building relationships with regular clients and welcoming new clients to feel comfortable and happy.
• Scheduling appointments and working with high volume calls and emails.
• Multi tasking in order to keep a well balanced and professional workplace and supporting all team members.
• Ability to resolve issues and provide quality services at all times.