Michelle Gavin
Summary
With over 25 years’ experience working in the healthcare industry as a clinician and in nursing management and project officer roles, I strive for excellence in the delivery and co-ordination of health care services.
My extensive knowledge for the health care system is demonstrated in my ability to deliver a service that is guided by accountability, evidence-based practices, and developing working partnerships across interdisciplinary teams and with consumers.
As a current employee of Queensland Health, I am inspired to work within an organisation that partners with health services, clinicians, and consumers to drive measurable improvement in patient care through the continual pursuit of excellence.
Overview
19
19
years of professional experience
Work History
Senior Planning Officer
Clinical Planning And Service Strategy Division
02.2023 - Current
- Contribute to the development of statewide planning though research, analysis and interpretation of data and information.
- Ability to extract data from large datasets with demonstrated analytical skills in complex data analysis to inform health and service needs assessments and capital infrastructure planning and background briefing papers.
- Undertake current situational assessments and gap analysis to inform future focused health service planning solutions.
- Use of project management methodologies to ensure deliverables of project outputs.
- Developed consultation and communication plans.
- Stakeholder mapping and consultation with identified target audience.
Clinical Nurse
Special Care Nursery
04.2005 - Current
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced hospital readmissions by providing thorough discharge education and follow-up support to patients.
- Collaborated with interdisciplinary teams for optimal patient outcomes and efficient care coordination.
- Streamlined workflow processes, improving overall efficiency within the unit.
- Promoted a culture of safety by maintaining strict adherence to infection control protocols and reporting potential hazards.
- Mentored new nursing staff, fostering professional growth and team building within the unit.
- Served as a patient advocate, ensuring individual needs were met and concerns addressed promptly.
- Increased patient satisfaction scores through consistent delivery of compassionate and culturally competent care.
- Implemented individualized nursing care plans tailored to meet the unique needs of each patient population served.
- Coordinated seamless transitions between levels of care by effectively communicating with multidisciplinary team members throughout the process.
- Collaborated with multidisciplinary team to evaluate patient data and determine patient care plans.
Clinical Nurse Consultant - Service Improvement
Women's And Newborn Services
11.2021 - 02.2023
- Supported implementation processes of recommendations resulting from a department external review.
- Promoted and facilitated active involvement of stakeholders in all stages of design and implementation of model of care.
- Designed an evaluation framework for model of care to ensure patient safety and quality and program sustainability.
- Established partnership with Healthcare Improvement Unit and QUT Design Lab to undertake a consumer-led co-design project to improve the consumer and staff healthcare experience.
- Actively explored infrastructure and funding opportunities for implementation of co-designed solutions.
- Improved patient outcomes by implementing evidence-based nursing practices and providing guidance to clinical staff.
- Enhanced patient care by regularly updating and revising clinical policies, procedures, and protocols based on current research.
- Served as a liaison between nursing administration and clinical staff, promoting open communication channels for addressing concerns or issues.
- Lead a co-design project to address nursing workload grievances. Developed a neonatal nursing acuity tool and evaluation framework to address workload concerns.
- Developed a midwifery-led neonatal discharge education package and clinician assessment to improve patient flow and length of stay in maternity settings. Led stakeholder engagement to ensure comprehensive educational material development
- Undertook a workforce gap analysis to identify current state through benchmarking, literature reviews and stakeholder engagement. Facilitation of a clinician workshop to develop co-designed solutions.
Clinical Nurse Consultant
Queensland Clinical Guidelines
01.2021 - 06.2021
- Improved patient outcomes by developing a statewide Rheumatic Heart Disease in Pregnancy Guideline.
- Collaborated with multidisciplinary teams to develop a Rheumatic Heart Disease Action Plan for Children's Health Queensland that addressed the unique needs of paediatric patients suffering from Acute Rheumatic Fever and Rheumatic Heart Disease.
- Developed comprehensive project plans, resulting in timely delivery of milestones and successful completion of projects.
- Established positive relationships with stakeholders to facilitate seamless cooperation across departments and teams.
- Provided detailed project status updates to stakeholders and executive management.
- Identified key stakeholder and communication plans to ensure co-design of solutions to address the health need.
- Facilitated workshops to collect project requirements and user feedback.
Nurse Unit Manager
Special Care Nursery
01.2019 - 09.2019
- Improved patient satisfaction by implementing efficient nursing unit processes and protocols.
- Optimized staff performance through comprehensive training and development programs.
- Streamlined nurse scheduling, ensuring adequate coverage for all shifts while minimizing overtime costs.
- Enhanced the quality of care provided to patients by creating a supportive and collaborative team environment.
- Raised staff retention rates by fostering a positive work culture focused on professional growth and development.
- Managed budgetary concerns within the nursing unit, carefully allocating resources and controlling costs.
- Facilitated smooth transitions between shifts, ensuring seamless continuity of care for all patients on the unit.
- Conducted regular performance evaluations for nursing staff members, providing constructive feedback and identifying opportunities for improvement.
- Oversaw recruitment efforts within the nursing unit, selecting highly skilled candidates who would contribute positively to the team dynamic.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Promoted professional development opportunities to encourage nurses to pursue continuous training.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
Principal Project Officer
Patient Safety And Quality Improvement Service
05.2018 - 01.2019
- Streamlined project management processes by implementing new patient safety tools and methodologies.
- Developed a co-designed Neonatal Early Warning Tool and education materials and presented patient safety tool to a statewide audience.
- Established positive relationships with stakeholders to facilitate seamless cooperation across departments and teams.
- Improved stakeholder collaboration and efficiency through regular progress meetings and clear communication channels.
- Developed comprehensive project plans, resulting in timely delivery of milestones and successful completion of projects.
- Reduced project risks by conducting thorough risk assessments and implementing mitigation strategies.
- Championed organizational change initiatives, leading to increased efficiency and streamlined workflows.
- Presented regular status updates to senior leadership, highlighting progress made toward objectives while addressing any potential challenges or setbacks.
Education
Master of Healthcare Redesign - Healthcare Redesign
University of Tasmania
Hobart, TASMaster of Business - Professional Accounting
Queensland University of Technology
Brisbane, QLD2022
Graduate Certificate - Advanced Nursing Practice (Immunisation Nursing)
University of Southern Queensland
Toowoomba, QLD2013
Graduate Certificate - Clinical Practice (Neonatal Nursing)
Central Queensland University
Rockhampton, QLD2009
Bachelor of Nursing - Nursing
Queensland University of Technology
Brisbane, QLD1995
Skills
- Ability to source, critically analyse and interpret data
- Ability to undertake and interpret geographic, demographic and epidemiological profiles
- Writing briefs, correspondence and long reports
- Use of project management methodologies
- Use of healthcare improvement methodologies
- Effective Communication
- Interdisciplinary Collaboration
- Conflict Resolution
- Change Management
- Clinical Leadership
- Budget Management
- Healthcare Management
Timeline
Senior Planning Officer
Clinical Planning And Service Strategy Division
02.2023 - Current
Clinical Nurse Consultant - Service Improvement
Women's And Newborn Services
11.2021 - 02.2023
Clinical Nurse Consultant
Queensland Clinical Guidelines
01.2021 - 06.2021
Nurse Unit Manager
Special Care Nursery
01.2019 - 09.2019
Principal Project Officer
Patient Safety And Quality Improvement Service
05.2018 - 01.2019
Clinical Nurse
Special Care Nursery
04.2005 - Current
Master of Healthcare Redesign - Healthcare Redesign
University of Tasmania
Master of Business - Professional Accounting
Queensland University of Technology
Graduate Certificate - Advanced Nursing Practice (Immunisation Nursing)
University of Southern Queensland
Graduate Certificate - Clinical Practice (Neonatal Nursing)
Central Queensland University
Bachelor of Nursing - Nursing
Queensland University of Technology