Michelle Geldenhuys
Perth
Summary
Michelle is a versatile and resourceful professional with extensive experience in operations/event management, logistics, stakeholder coordination and customer service across diverse industries, including hospitality, events, and administration. Adept at team leadership, coordinating complex projects and ensuring safety and compliance, Michelle combines a proactive work ethic with exceptional interpersonal skills to foster collaborative environments. Ready to transition into FIFO roles, bringing a proactive approach to challenges, exceptional interpersonal skills, and a commitment to excellence in high-pressure environments.
Key achievements include overseeing venue operations, managing safety protocols, and delivering high-quality service in fast-paced and high-pressure settings. With proven adaptability, attention to detail, and a commitment to excellence, Michelle is eager to leverage her diverse skill set to transition into FIFO roles, bringing value to teams and operations in remote environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Personal Assistant to DJ Sammy the Sinner
Euphoria Events
08.2024 - Current
- Managed schedules, bookings, and communications for a prominent local DJ.
- Coordinated with event organisers to ensure seamless artist experiences at various venues.
- Adapted to fast-paced, high-pressure environments, solving last-minute logistical challenges.
Freelance Artist Liaison
Music Festivals
12.2022 - Current
- Provided on-the-ground support for artists during music festivals, ensuring timely stage transitions.
- Coordinated travel, accommodations, and performance logistics for local and international talent.
- Maintained professional relationships with event organisers and stakeholders, resolving conflicts effectively.
Venue Manager/Deckhand
Party Boat Charters
02.2021 - Current
- Coordinated and managed event operations for private and corporate functions aboard chartered vessels.
- Ensured passenger safety, adhering to maritime safety regulations and procedures.
- Delivered exceptional customer service and resolved issues promptly in a high-energy environment.
- Supported operational logistics, including crew management and equipment preparation.
Gym Manager
Plus Fitness24/7
12.2022 - 11.2024
- Developed promotional materials such as brochures, flyers, posters to promote upcoming events at the venue
- Managed daily operations of the venue including budgeting, scheduling staff, and customer satisfaction
- Conducted weekly inspections of the facility to ensure compliance with health codes and safety regulations
- Ensured that all equipment was properly maintained and serviced regularly according to guidelines
- Monitored inventory levels of supplies used on a daily basis; placed orders when necessary
- Demonstrated and supported continuous improvement and growth mindset
Venue Manager
Old Habits Neighbourhood Bar
11.2022 - 09.2023
- Acted as the point of contact for clients, with great customer service and addressing any issues promptly
- Coordinated with vendors, managed event logistics, and ensured all client requirements were met
- Responsible for inventory, ensuring that all equipment and supplies were properly maintained and available
- Assisted the owner in the implementation of OHS protocols to ensure the venue’s compliance with regulations
- Contributed to the development of marketing materials and promotional activities to enhance venue visibility
- Managed a small team of employees, including hiring, training, and performance evaluations
Order Fulfilment/Warehouse Manager
Flower Box Home Fragrance
03.2022 - 11.2022
- Examined invoices and shipping manifested for conformity to tariff and customs regulations
- Oversaw warehouse job functions to meet on-time delivery needs
- Ensured efficient management of warehouse operations and personnel, including receiving, loading, unloading, storage, inventory control, shipping, distribution and returns
- Negotiated with carriers, warehouse operators, and insurance company representatives for services and preferential rates
- Managed and directed daily activities of production and operations
- Maintained accurate records of all transactions using automated systems
- Tracked inventory levels on a regular basis utilising bar coding systems and cycle counting processes
- Built relationships with vendors, leading to expanded product offerings and cost savings
- Identified areas where additional resources may be needed in order to meet customer demand
- Resolved problems concerning transportation, logistics systems, imports, and exports, and customer issues
Customer Service Officer
Supreme Court
08.2019 - 03.2022
- Maintained a high level of professionalism when dealing with difficult customers
- Answered phones in a friendly manner and assisted callers with a variety of questions
- Read from scripts to promote uniformity and consistency in communications
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
- Performed data entry tasks accurately and in a timely manner
- Demonstrated ability to work independently as well as collaboratively with other team members
- Responded to telephone inquiries and complaints following standard operating procedures
Purchasing Officer
Galati Bros Group, Spud Shed
01.2019 - 08.2019
- Reviewed purchase order claims and contracts for conformance to company policy
- Negotiated with vendors to obtain the best possible pricing for quality materials and services
- Evaluated current vendors and sourced out new vendors for bidding requests
- Evaluated vendor performance to ensure timely delivery of goods or services at competitive prices
- Administered online purchasing systems
- Identified areas for improvement within existing processes in order to increase productivity and streamline operations
- Advised management on strategies for improving procurement processes through automation
- Managed the entire ordering cycle from initial request through final payment ensuring accuracy throughout the process
Bookkeeper/Administrator
Spot On Electrical Services
12.2016 - 03.2019
- Calculated and prepared checks for utilities, taxes and other payments
- Assisted with the development of annual operating budgets and monitored progress throughout the year
- Developed strong organizational skills to keep track of multiple clients' accounts simultaneously
- Maintained and updated chart of accounts, petty cash, and month-end closing
- Managed cash flow by preparing monthly projections for review by senior leadership team members
- Researched vendor contracts to determine if terms were favorable or not based on company policies
- Balanced subsidiary accounts by reconciling entries
- Maintained subsidiary accounts by verifying, allocating and posting transactions
- Handled cash and deposits using proper accounting procedures and documentation
Finance Administration/Data Entry
The Federation of Police Community Youth Centres
11.2013 - 03.2015
- Maintained files and filing, keeping sensitive information confidential
- Scheduled and confirmed appointments for clients, customers, and supervisors
- Established professional and collaborative working relationships with company associates and external parties
- Proofread documents for grammar accuracy prior to submission
- Processed incoming mail and distributed to relevant departments or individuals
- Provided cross-coverage support for other administrative personnel
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records
Education
Certificate IV - Bookkeeping
Open Colleges
Online01.2018
Iona Presentation College
Mosman Park, WA10.2008
Skills
- Interpersonal Skills
- Communication Skills
- Critical Thinking
- Customer Communication
- Problem Resolution
- Task Prioritization
- Community Organization
- Progress Monitoring
- Database Maintenance
- Customer service
- Attention to detail
Certification
- Responsible Service of Alcohol Jan2015
- Approve Managers License (Unrestricted) Aug2023
Timeline
Personal Assistant to DJ Sammy the Sinner
Euphoria Events
08.2024 - Current
Freelance Artist Liaison
Music Festivals
12.2022 - Current
Gym Manager
Plus Fitness24/7
12.2022 - 11.2024
Venue Manager
Old Habits Neighbourhood Bar
11.2022 - 09.2023
Order Fulfilment/Warehouse Manager
Flower Box Home Fragrance
03.2022 - 11.2022
Venue Manager/Deckhand
Party Boat Charters
02.2021 - Current
Customer Service Officer
Supreme Court
08.2019 - 03.2022
Purchasing Officer
Galati Bros Group, Spud Shed
01.2019 - 08.2019
Bookkeeper/Administrator
Spot On Electrical Services
12.2016 - 03.2019
Finance Administration/Data Entry
The Federation of Police Community Youth Centres
11.2013 - 03.2015
- Responsible Service of Alcohol Jan2015
- Approve Managers License (Unrestricted) Aug2023
Certificate IV - Bookkeeping
Open Colleges
Iona Presentation College
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