Michelle Givens
Meadow springs,WA
Summary
Highly motivated service and administration professional with experience providing exceptional customer service and support across diverse, fast-paced settings. Skilled in healthcare, stakeholder engagement, data entry, reporting, and conflict resolution. Strong team player with excellent organizational, communication, and problem-solving skills.
Overview
13
13
years of professional experience
Work History
LOCAL AREA COORDINATOR
Advanced Personnel Management
Mandurah, WA
04.2023 - Current
- Assisting people who live with or without a disability to connect and engage with community and mainstream support
- Collaboratively work with prospective NDIS participants to gather the evidence required to apply to the NDIS
- Utilizing available evidence and person-centered practices to develop a recommended package of support for new and existing NDIS participants
- Ensuring NDIS participants connect with service providers and community support to maximize the efficacy of their plan budget
- Conducting regular check-ins with NDIS participants to establish if their funded supports are meeting their needs, while they make progress towards their NDIS goals
- Providing information and resources to NDIS participants, their families, and carers to support an NDIS plan change request, when funded supports no longer meet their needs
- Liaising with NDIS participants, their families, and support networks, the NDIS, NDIS service providers, and local and federal government departments
- Ensured compliance with relevant laws, regulations and standards pertaining to the role of a Local Area Coordinator.
DISABILITY SUPPORT WORKER
Brightwater
Warnbro, WA
01.2015 - 04.2023
- Provided person-centered care to residents while maintaining strict safety standards
- Acted as an occupational health representative in the workplace for three years
- Served as a PPE champion and trainer
- Assisted residents with daily living activities in accordance with their care plans
- Prepared meals for residents, adhering to their specific dietary plans
- Worked collaboratively with the team to brainstorm ideas and solutions for workplace challenges, strictly following company policies and procedures
- Tracked client progress and reported any behavioral or health changes to the supervisor
- Maintained regular communication with the families of individuals with disabilities regarding care plans and updates
- Administered medication to patients on a strict schedule
- Educated clients on options to assist in making informed decisions.
COMMUNITY FACILITATOR
Interchange
Mandurah
01.2014 - 01.2017
- Accessed the community and assisted the clients in line with their plan goals
- Arranged activities such as swimming, exercises and teaching basic computer skills
- Performed household administration and organized medical appointments
- Complied with company policies and procedures, encouraging clients to increase capacity in the community.
LUNCH TIME SUPERVISOR
Chesham Bois, C of E School
01.2012 - 01.2013
- Supervised 150 children at lunch time, administering first aid when needed, supporting the welfare, health and safety of pupils at designated times
- Organized the team on short notice when presented with unexpected problems
- Promote and foster good relationships between pupils, supporting the conflict resolution and arbitration between the children.
Education
Diploma of Dementia Care (M1D) -
University of Tasmania
02.2022
Certificate III in Health Administration (HLT37315) -
Wesley Institute of Training
01.2022
Diploma of Family History (RH2) -
University of Tasmania
12.2018
Certificate III in Disability (CHC30408) -
Open Colleges, NSW
05.2015
Diploma of Criminology (Distinction) -
Oxford College ODL, UK
04.2008
ECDL Advanced Presentations -
British Computer Society
09.2006
ECDL Advanced Word Processing -
British Computer Society
05.2006
BCS Level 2 Certificate for IT users -
British Computer Society
01.2006
Skills
- General Office Administrations
- Customer and Client Relations
- Stakeholder Engagement
- Information Management
- Liaising and Negotiation
- Appointment Scheduling
- Documentation and Recordkeeping
- Organizational Skills
- Workflow Management
- Occupational Safety Health
- Exceptional written and verbal communication
- Interpersonal
- Negotiation
- Liaison skills
- Ability to develop strong working relationships
- Conflict resolution
- Problem solving
- Ability to communicate effectively
- Member of a multi-disciplinary team
- Intrinsically motivated team-player
- Autonomy
- Cooperation opportunities
- Culturally diverse setting
Timeline
LOCAL AREA COORDINATOR
Advanced Personnel Management
04.2023 - Current
DISABILITY SUPPORT WORKER
Brightwater
01.2015 - 04.2023
COMMUNITY FACILITATOR
Interchange
01.2014 - 01.2017
LUNCH TIME SUPERVISOR
Chesham Bois, C of E School
01.2012 - 01.2013
Diploma of Dementia Care (M1D) -
University of Tasmania
Certificate III in Health Administration (HLT37315) -
Wesley Institute of Training
Diploma of Family History (RH2) -
University of Tasmania
Certificate III in Disability (CHC30408) -
Open Colleges, NSW
Diploma of Criminology (Distinction) -
Oxford College ODL, UK
ECDL Advanced Presentations -
British Computer Society
ECDL Advanced Word Processing -
British Computer Society
BCS Level 2 Certificate for IT users -
British Computer Society
Attributes
- Genuinely warm, caring and engaging and focused on patient/customer satisfaction.
- Personable and good at communicating with people from all walks of life.
- Enthusiastic about mental health and demonstrate respect, compassion and dignity at all times.
- Exemplary work ethic, self-motivated, flexible, reliable, tenacious, resilient and adaptable.
- Solid organizational and time management skills with the ability to work under pressure and handle multiple tasks simultaneously.
- Ability to work well in a multi-disciplinary team or independently with minimal supervision.
- Highly analytical and detail orientated with continuous improvement mindset; innovative and resourceful.
Clearances
- NDIS Worker Screening Check, 09/06/2026
- WA National Police Certificate, 01/08/2023
- AFP National Police Certificate, 01/10/2023
- Working With Children Check, 01/2026
- First Aid, 12/05/2022, HLTAID009, HLTAID010, HLTAID011
Volunteer Experience
Helen & Douglas House, Chesham, 2010 – 2012
Hobbies and Interests
- I enjoy reading a variety of books such as ancient and modern history, biographies, fiction and true crime.
- I enjoy a variety of creative activities such as paper craft, rock tumbling, painting and upcycling furniture.
- I also collect vintage jewellery.
References
References available upon request.
Clearances
- NDIS Worker Screening Check, 09/06/2026
- WA National Police Certificate, 01/08/2023
- AFP National Police Certificate, 01/10/2023
- Working With Children Check, 01/2026
- First Aid, 12/05/2022, HLTAID009, HLTAID010, HLTAID011
Volunteer Experience
Helen & Douglas House, Chesham, 2010, 2012
References
References available upon request.
Hobbies and Interests
- I enjoy reading a variety of books such as ancient and modern history, biographies, fiction and true crime.
- I enjoy a variety of creative activities such as paper craft, rock tumbling, painting and upcycling furniture.
- I also collect vintage jewelry.
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