Michelle Goullet
Summary
With a proven track record in client relations, innovative solutions, compliance and administration, and professional development, I excel at fostering and maintaining positive relationships with both clients and colleagues. My energetic, enthusiastic, and professional demeanor fuels my passion for achieving goals. Leveraging my extensive industry experience, diverse skill set, and in-depth knowledge, I excel at clearly and effectively communicating the benefits to clients. As a solution-oriented leader, I thrive on creating strategies that mobilise the necessary skills and resources to effect tangible changes. Drawing from my extensive experience in Employment Services, I have consistently ensured the efficient, effective, and high-quality delivery of services, meeting and exceeding expectations through strategic planning and execution. This role has required me to build influential relationships internally and externally and adhere to compliance and administrative responsibilities to meet individual and service objectives. Planning is integral to my success, allowing me to prioritise my work daily to ensure efficiency and effectiveness. I maintain high motivation levels while working independently. My approachable and professional demeanor, coupled with excellent communication and interpersonal skills, enables me to connect with a diverse range of people. This ability allows me to establish effective working relationships swiftly, resolve problems efficiently, and deliver high-quality outcomes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Job Advisor
ETC Enterprise & Training Company
06.2022 - Current
- Provided customers with a high level of personalised support and service through individual and group sessions.
- Connecting people to community-based activities and services to improve their health and well-being.
- Implemented innovative guidance, boosting client engagement and success rates
- Referring to healthcare professionals, such as GPs or nurses
- Referring individuals to non-clinical services that address social, emotional, or practical needs
- Achieved performance targets through strategic customer engagement and service excellence.
- Skilled in developing strategies that address individual needs, strengths, and challenges
- I am organised with a drive to achieve agreed objectives and targets
- Confidently manage my own caseload of clients to facilitate positive employment and community-based outcomes
- Developed rapport with diverse groups through empathetic engagement.
- Effective communicator fostering positive relationships to encourage growth and development
- Simultaneously assessing individuals' needs and identifying appropriate supports to minimise barriers to obtaining meaningful connections
- Maintaining high levels of client satisfaction through effective communication and support
- A growth mindset (focused on learning and developing), a passion for helping others, and a social justice approach
- Current Working With Children Check / QLD Blue Card, Clear National Police Check
Employment Adviser
TURSA Employment & Training
06.2018 - 06.2022
- Relevant practical experience ie; within Jobactive combined with demonstrated consistent performance in achieving outcomes for clients
- Address customer vocational skills and work experience needs and engage with employers to find suitable and sustainable employment
- Manage a caseload of jobseekers with the objective of improving their employability, overcoming vocational and non-vocational barriers and progressing them towards finding relevant, sustainable employment
- Assist and support jobseekers in securing employment through case management, coaching, work skills training, pre-vocational training and job matching
- Complete and interpret customer assessments and work collaboratively with customers to create their Employment plans and ongoing development of job plans, ensuring a personalised and tailored approach
- Utilise co-case management strategies with internal and external supports as required
- Engage with local employers including Training Coaches to identify work opportunities to generate outcomes
- Show empathy, respect and understanding of the customers' needs
- Dedicated to generating opportunities that empower and support people to find gainful employment and make a positive contribution to their community
- Enthusiasm, commitment, and positive attitude to engaging and working flexibly with unemployed clients to achieve employment outcomes
- I.T Skills ie: Internet, Email, Word, Excel, Microsoft Outlook programs
- A strong sense of self and level of confidence to engage comfortably with clients suffering unemployment and other disadvantages
- Provide direct services to participants in training courses, placement, or support services and other programs and activities
- Deliver contracted services and taking into consideration the abilities and skills of the worker, and the needs of the site and participants
- Excellent communication skills especially oral, recognise and articulate communication with sensitivity, discretion and confidentiality
- Strong positive problem solving, conflict resolution skills and mentoring and coaching ability
- Strong listening skills and an ability to handle challenging customer behaviour
Placement Consultant/Group Facilitator
MAX Employment
03.2014 - 06.2018
- Facilitated structured learning experiences in group settings.
- Adhered strictly to requirements laid out on activity cards during each session to enhance employment outcomes for job seekers.
- Facilitated collaborative job-search activities to enhance participant engagement.
- Compose pertinent client case notes aligning with contractual specifications.
- Managed administrative tasks in accordance with jobactive contractual and legislative guidelines.
- Ensured inclusive support for clientele across varying demographics and conditions.
- Showed proficiency in leading group discussions.
- Demonstrated ability to clearly convey ideas and opinions.
- Manage group behaviours including challenging personalities
- Cultivated connection and developed mutual trust.
- Enhanced expertise in complex textual analysis.
- Leveraged efficient planning techniques to maximize productivity.
- Demonstrated strong grasp on labour market dynamics.
- Enhanced group dynamics working alongside varied client populations.
- Showcased proficiency in articulating ideas clearly and building meaningful connections.
- Leveraged internet and social media to connect job seekers with employers.
- Oversaw expenditure related to jobseekers, maintaining fiscal responsibility within specified regulatory frameworks.
- Ensured high-quality interactions by handling customer problems courteously.
- Facilitated promotion of work experience activities to enhance community engagement.
- Supported diverse client groups, including individuals experiencing homelessness, disabilities, and mental health issues.
- Directed job seekers' engagement in work experience activities while ensuring contract compliance.
- Coordinated education and work for the dole activities to enhance employment outcomes.
- Fostered strong collaborations with community groups and organizations to address concerns effectively.
- Directed sourcing efforts to streamline engagement with multiple providers.
- Coordinated programs to enhance skill development.
- Sustained regular engagement with stakeholders involved in the Work for the Dole program to maintain compliance.
- Managed OHS for jobseekers, ensuring provision of required protective equipment and training.
- Cultivated strong relationships with employers, training providers, and local community groups.
Auditor/Field Marketer
The Junction & RMSA
11.2013 - 03.2014
- Focused on driving sales for clients by engaging shoppers and removing sales barriers along the entire path to purchase
- Deliver strategic marketing campaigns that connect brands to consumers, shoppers and the trade
- Brand Promotion including promotional, retail and digital initiatives that build brands and drive sales
- Connect brands with consumers in retail to drive sales through the deployment of field teams
- Specialising in merchandising, stock management, POS execution, product training and direct sales
CSO – Families and Child Support Smart Centre Division
Department of Human Services
05.2013 - 10.2013
- Effectively administering programs in line with government policy
- Engaging with customers in a range of environments including communicating with customers from diverse backgrounds
- Providing a high level of customer service by managing sensitive discussions and making appropriate decisions regarding government payments and services based on acquired knowledge and understanding of relevant legislation and policies
- Successfully transitioning customers and third-party providers to ongoing use of online and telephone based self service
- Investigating, interpreting and evaluating information using computer systems and online reference material
- Operating as a member of a team, contributing to the achievement of team business outcomes
- Working autonomously and seeking assistance from others when required to ensure a high standard of output
WEX Co-Ordinator/Marketer/Training & Placement Officer
EPIC Employment Service
03.2010 - 03.2013
- Employment Consultant – Same As MAX Employment
Employment Consultant
Salvation Army Employment Plus
03.2009 - 03.2010
- Employment Consultant – Same As MAX Employment
Industry Training Consultant
Busy At Work
01.2008 - 10.2008
- Develop business relationships with Employers, Apprentices, Trainees, Registered Training Organisations, Group Training Organisations, Schools, Job Network agencies and other stakeholders through the promotion of Australian Apprenticeships Support Services and identification of other business opportunities
- Promote the benefits of employing Australian Apprentices to key stakeholders and develop new business opportunities
- Co-ordinate the administration of apprenticeship and traineeship support services on behalf of employers and Australian Apprentices
Employment Consultant
Mission Australia Job Network
01.2006 - 01.2008
- Employment Consultant – Same As MAX Employment
Owner Operator
Superior Security Screens
01.2004 - 01.2005
Assistant Manager / Sales Executive
Vodafone Australia
01.2000 - 01.2004
Sales Representative
Unidial
01.1999 - 01.2000
Account Manager/Merchandiser
Masterfoods
01.1997 - 01.1999
- This autonomous role required excellent time management and organisational skills to create an efficient sales schedule to cover the territory
Sales Representative/Merchandiser
Cadbury Schweppes
01.1996 - 01.1997
- Increased sales volumes throughout the territory and achieved significant results in selling and distributing Cadbury Schweppes products to outlets
- Consistently surpassed targets
- Sales goals achieved through:
Education
Conflict Resolution & Negotiation Skills -
ETC
01.2024
Support Coordination Fundamentals -
SC Academy
01.2021
Support Coordination Practice Challenges -
SC Academy
01.2021
Certificate IV Employment Services -
01.2021
Certificate IV Training And Assessment -
Mr Wed
01.2009
Certificate IV Business Administration & Front Line Management -
Mission Australia
01.2008
Business Studies -
Ipswich College of TAFE
01.1983
Skills
- Strategic Problem Resolution
- Network Development
- Customer Care Proficiency
- Proficient in Resolving Customer Concerns
- Strong Verbal Communication Skills
- Collaborative Relationship Development
- Proactive Solution Development
- Client Relationship Management
- Experienced in Negotiation Strategies
- Emotional intelligence
- Effective Listening
- Strategic Initiative Development
- Sales Methodology
- Achievement-Oriented Goal Planning
Certification
manual drivers' licence, MR, 06/30/26
Websites Profiles
References
- Mrs Donna Palmer, Recruiter (Health Workers), 0409 583 712
- Paulene Anger, ETC Team Leader, 0417 644 176
- Dale Hennessy, Employment Adviser Caboolture, 0417 748 396
Working With Children Check
EXP 2026, Blue Card for Child Related Employment
Vaccination Status
Fully vaccinated against COVID-19
Timeline
Job Advisor
ETC Enterprise & Training Company
06.2022 - Current
Employment Adviser
TURSA Employment & Training
06.2018 - 06.2022
Placement Consultant/Group Facilitator
MAX Employment
03.2014 - 06.2018
Auditor/Field Marketer
The Junction & RMSA
11.2013 - 03.2014
CSO – Families and Child Support Smart Centre Division
Department of Human Services
05.2013 - 10.2013
WEX Co-Ordinator/Marketer/Training & Placement Officer
EPIC Employment Service
03.2010 - 03.2013
Employment Consultant
Salvation Army Employment Plus
03.2009 - 03.2010
Industry Training Consultant
Busy At Work
01.2008 - 10.2008
Employment Consultant
Mission Australia Job Network
01.2006 - 01.2008
Owner Operator
Superior Security Screens
01.2004 - 01.2005
Assistant Manager / Sales Executive
Vodafone Australia
01.2000 - 01.2004
Sales Representative
Unidial
01.1999 - 01.2000
Account Manager/Merchandiser
Masterfoods
01.1997 - 01.1999
Sales Representative/Merchandiser
Cadbury Schweppes
01.1996 - 01.1997
Conflict Resolution & Negotiation Skills -
ETC
Support Coordination Fundamentals -
SC Academy
Support Coordination Practice Challenges -
SC Academy
Certificate IV Employment Services -
Certificate IV Training And Assessment -
Mr Wed
Certificate IV Business Administration & Front Line Management -
Mission Australia
Business Studies -
Ipswich College of TAFE
Similar Profiles
Natalee AccoglienzaNatalee Accoglienza
Jobs Advisor at Enterprise & Training CompanyJobs Advisor at Enterprise & Training Company
Dayna MagnanDayna Magnan
Work Experience Coordinator at Enterprise And Training Company (ETC)Work Experience Coordinator at Enterprise And Training Company (ETC)
Ceharnie MartinCeharnie Martin
Indigenous Services Manager at Enterprise and Training CompanyIndigenous Services Manager at Enterprise and Training Company
Lilly HevinghamLilly Hevingham
Technical Delivery Advisor/Job Controller at BTTechnical Delivery Advisor/Job Controller at BT
Tonny OjukaTonny Ojuka
Income and Job Creation Advisor East Africa at Stromme Foundation UgandaIncome and Job Creation Advisor East Africa at Stromme Foundation Uganda