- Ski Holidays - I've skied at the best resorts in the world including St Mortiz, Zermatt, The Dolomites, Val d I'sere, Aspen, Deer Valley, Vail, Beaver Creek, Telluride, Whistler, Heli-Skiing in British Columbia Canada, Niseko and Hakuba and many more world class resorts
Michelle Gray
Sydney
Summary
Dynamic Senior Luxury Travel Sales Consultant with a proven track record at Travelplan Ski, excelling in customer service and negotiation. Expert in itinerary creation and adept at cross-selling strategies, consistently enhancing client satisfaction and retention. Recognized for delivering tailored travel experiences and managing complex bookings with meticulous attention to detail. Powerhouse at Sales and consistently regarded as the number one sales agent.
Overview
17
17
years of professional experience
Work History
Senior Luxury Travel Sales Consultant
Travelplan Ski
07.2009 - Current
- Implemented CRM systems that allowed efficient tracking of all client interactions leading to improved follow-up processes and increased customer retention rates.
- Streamlined the booking process for customers by staying up-to-date on industry trends and utilizing appropriate software tools.
- Participated in ongoing professional development opportunities to stay current with best practices in the travel industry, elevating expertise and ensuring top-notch service delivery.
- Maintained strong relationships with clients by delivering exceptional after-sales support and addressing concerns promptly.
- Promoted repeat business with excellent customer service throughout the entire travel planning experience.
- Resolved client issues quickly, ensuring their satisfaction with our services and solutions provided.
- Assisted customers in navigating complex visa requirements to ensure successful international trips without complications or delays.
- Developed product knowledge through regular training sessions, building expertise in various destinations and travel offerings.
- Managed multiple bookings simultaneously for timely completion and accurate invoicing.
- Increased sales through effective up-selling and cross-selling of travel packages, accommodations, and activities.
- Enhanced team performance by collaborating effectively with colleagues to share knowledge and resources.
- Secured competitive pricing for clients by skillfully negotiating deals with suppliers and vendors on their behalf.
- Boosted customer satisfaction by providing tailored travel recommendations and personalized services.
- Collaborated closely with marketing teams to create promotional materials highlighting unique travel experiences available through our agency''s offerings.
- Provided insightful destination advice based on firsthand travel experiences alongside extensive research catered specifically towards each individual client''s needs.
- Consistently exceeded sales targets by proactively identifying opportunities to upsell or make additional recommendations based on client preferences.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Generated travel-related reports for clients to facilitate decision-making.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Room Reservations Agent
L'Auberge De Sedona
12.2020 - 04.2021
- Supported sales initiatives by promoting special offers or packages when applicable during the booking process.
- Streamlined reservation procedures for increased efficiency and improved guest experience.
- Handled high volumes of calls and emails, managing multiple reservations simultaneously while maintaining attention to detail.
- Monitored room availability closely, optimizing occupancy rates by adjusting bookings as needed.
Retail Travel Consultant
American Express
11.2007 - 05.2009
- Increased customer satisfaction by providing personalized travel recommendations and tailored vacation packages.
- Handled unexpected situations or emergencies professionally while keeping the best interests of travelers at heart.
- Prepared detailed itineraries outlining all aspects of trips including flight details accommodation arrangements and activity schedules.
- Enhanced company reputation by delivering exceptional customer service and resolving client concerns in a timely manner.
- Developed strong relationships with clients through excellent communication, listening skills, and consistently exceeding expectations.
Education
Advanced Diploma - Events Management
TAFE NSW
NSW12-2004
Certificate III - Tourism
TAFE NSW
NSW12-2003
High School Certificate -
Stella Maris College
Manly, NSW12-2002
Skills
- Travel industry experience
- Strong negotiation
- Itinerary creation
- Global destinations
- Cross-selling strategies
- GDS systems mastery
- Teamwork
- Teamwork and collaboration
- Hotel reservations
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
Interests
Timeline
Room Reservations Agent
L'Auberge De Sedona
12.2020 - 04.2021
Senior Luxury Travel Sales Consultant
Travelplan Ski
07.2009 - Current
Retail Travel Consultant
American Express
11.2007 - 05.2009
Advanced Diploma - Events Management
TAFE NSW
Certificate III - Tourism
TAFE NSW
High School Certificate -
Stella Maris College
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