Michelle Grimmond

• Facilitated client consultations to understand housing needs and preferences.
• Guided potential buyers through the home purchasing process, ensuring a seamless experience.
• Developed and maintained strong relationships with clients, enhancing customer satisfaction.
• Assisted in marketing new homes through digital platforms and social media campaigns.
• Coordinated open house events to showcase properties and attract prospective buyers.
• Leveraged advanced knowledge of local zoning regulations and community development plans to provide valuable insights for clients in their decision-making processes.
• Implemented effective time management techniques to prioritize tasks efficiently without compromising client services quality or attention to detail.
• Maintained detailed records of all transactions, ensuring accuracy and compliance with relevant regulations.

Accumulated extensive experience working alongside distinguished builders throughout a nine-year career.

Dedicated four and a half years to advancing operations at Metricon Homes.

In each of these positions I was responsible for:

• the efficient running of the Display Homes open 7 days a week to the public. This included provided information about the homes Builder Designed, local land availability, a thorough understanding or inclusions and pricing plus the timeframes from design to settlement
• Regular interaction between both deposited clients and those wanting to choose a quality well priced builder and dwelling, including interstate remote customers.
• I maintained and updated all client information to CRM, and provided weekly reports to management on probable deposits, and feedback of maintenance requirements.
• H&S was a main priority, and the exceptional presentation of the properties which I was responsible for.
• Building trust and rapport with potential clients, by responding to all enquiries, remaining in regular contact whilst updating all ongoing CSM information.
• Providing weekly reports and important interactions, appointments, local businesses, and KPI results for targets.
• Assisting deposited clients through the design sales and finance phases to Contract signing stage.
• Providing any assistance via finance partners, advice and contact for uniform requirements, and all else to achieve successful outcomes.