Summary
Overview
Work History
Education
Skills
System Skills
Career Outline
Certification
References
Timeline
Generic

Michelle Hamilton

Wentworthville,NSW

Summary

Strategic Business Partner with extensive experience aligning business needs with operational solutions. Proven track record in optimising processes and fostering partnerships to drive growth objectives. Expertise in stakeholder management and negotiation skills enhances value creation and operational efficiency.

Overview

23
23
years of professional experience
1
1
Certification

Work History

People & Culture Business Partner

BINGO Industries
06.2022 - Current
  • Deliver comprehensive HR support for client groups across NSW, QLD, and VIC.
  • Provide primary HR guidance for Logistics, Sales, and Manufacturing sectors.
  • Collaborate with teams to develop strategic business plans and initiatives.
  • Manage employee relations and resolved grievances promptly.
  • Advise on legislative changes, policy updates, and procedural compliance.
  • Interpreted awards including Waste Management, Manufacturing, and Clerks Private Award.
  • Process annual salary reviews to maintain competitive compensation packages.
  • Facilitated leadership training to cultivate internal leaders and oversee special projects.

Senior Resourcing Advisor

HSBC
10.2019 - 06.2022
  • Onboarded new employees, supporting recruiters with letter reviews, job postings, and system reporting.
  • Transitioned NZ Resourcing and Onboarding to Australia, establishing onshore recruitment processes.
  • Assisted managers with recruitment queries, direct appointments, and secondments via case management and email.
  • Completed Global Audit requests for region alongside local ABC and Vetting Audits.
  • Developed remote onboarding process during COVID-19, enabling new hires to work from home immediately.
  • Updated employee agreements ensuring Banking and Finance Award compliance.
  • Implemented new onboarding templates to streamline processes for managers and employees.
  • Created MI Statistics dashboard for ASP region, delivering monthly insights to Country leads.

Senior Human Resources Advisor

HSBC
10.2015 - 09.2019
  • Streamlined HR support delivery by collaborating with the Service Delivery Team and HR Operations.
  • Assisted in implementing the HR Direct System for comprehensive case management across Australia.
  • Reviewed and revised Service Awards policy to recognize unpaid leave periods.
  • Converted 25 contractors to permanent staff, achieving a 3% reduction in agency costs.

Human Resources Officer

HSBC
03.2015 - 10.2015
  • Facilitated national rollout of ‘At Our Best’ Program for employees across Australia.
  • Implemented ‘HR Direct’ knowledge database to enhance accessibility of resources.
  • Supported nationwide deployment of ‘ECCFC’ Program targeted at specific business groups.
  • Collaborated with Learning and Development, and HR Shared Services teams to optimise operations.

Quality Assurance Officer

HSBC
10.2014 - 03.2015
  • Completed Customer Assist Review document assessment, aligning team processes with legislation and bank policies.
  • Monitored and reviewed calls to ensure adherence to management call guidelines.
  • Conducted daily checks on letter transfers to customers for compliance.
  • Managed breach notifications and reporting to maintain regulatory standards.
  • Reviewed Q Block report to identify trends and areas for improvement.
  • Oversaw operation support inbox to address inquiries efficiently.
  • Facilitated call calibration sessions with team leaders to enhance performance consistency.
  • Executed DCA account reviews and call audits to ensure quality assurance.

Collections Officer

HSBC
03.2009 - 10.2014
  • Provided customer service and negotiated resolutions for clients facing credit product difficulties.
  • Ensured alignment of outcomes with internal banking guidelines and external regulations, including Privacy Act and Consumer Credit Code.
  • Achieved designation of Dialler Administrator within Collections team, enhancing operational efficiency.

HR Advisor

Infosys Technologies (Cisco Systems)
06.2005 - 01.2009
  • Provided frontline HR support to employees across Asia Pacific region.
  • Managed HR inquiries regarding business guidelines, policies, and procedures.
  • Implemented new Salary Sacrificing Process for Australian employees regarding laptops and mobile phones.
  • Revised medical enrollment process for Australian employees, enhancing efficiency.
  • Created and delivered training manuals for Talent Resourcing and Australian Benefits.
  • Achieved reduction of case resolution time from over seven days to below three days.
  • Increased customer satisfaction rating to above 4.6 through effective resolution strategies.
  • Attended development training in Singapore as designated APAC ‘Power User’ for recruitment system.

Collections Officer

Commonwealth Bank of Australia
10.2002 - 05.2005
  • Provided customer service and negotiated outcomes for clients facing credit product challenges while ensuring compliance with internal banking guidelines and external regulations such as Privacy Act and Consumer Credit Code.
  • Developed and delivered training on new call model to all department staff.
  • Completed Unison Dialler Supervisor Course, enabling daily programming and management of call database.

Education

Bachelor of Liberal Studies - Human Resources And Marketing

Western Sydney University
Sydney, NSW
01-2004

Higher School Certificate -

Mount Saint Joseph Milperra
Milperra
01.2000

School Certificate -

Mt St Joseph
Milperra
01.1998

Skills

  • Microsoft Office Suite
  • HR compliance and policy development
  • Employee development
  • Performance management strategies
  • Employee relations management
  • Stakeholder engagement
  • Compensation analysis
  • Recruitment and training development

System Skills

  • Microsoft Office - Word, Excel, PowerPoint, Access
  • Database – Success Factors, HR Direct, PeopleSoft, Siebel Management System
  • Learning – My Learning, Success Factors.
  • Payroll – ADP, SapGui, Nimbus.
  • Recruiting – Taleo, Avature, Virtual Edge, Global People Movement and Hiring Gateway.
  • Performance management – employee performance management, feedback 360
  • Survey and Statistics - CultureAMP
  • Finance - cards, CIS, base 2000K, script, CIF, Unison dialler

Career Outline

  • BINGO Industries
  • HSBC Bank Australia
  • Infosys Technologies (onsite at Cisco Systems)
  • Commonwealth Bank
  • Westpac Banking Corporation
  • Computershare

Certification

  • Mental health first aider
  • Accelerated Leadership Program
  • Emerging Leadership Program

References

References available upon request.

Timeline

People & Culture Business Partner

BINGO Industries
06.2022 - Current

Senior Resourcing Advisor

HSBC
10.2019 - 06.2022

Senior Human Resources Advisor

HSBC
10.2015 - 09.2019

Human Resources Officer

HSBC
03.2015 - 10.2015

Quality Assurance Officer

HSBC
10.2014 - 03.2015

Collections Officer

HSBC
03.2009 - 10.2014

HR Advisor

Infosys Technologies (Cisco Systems)
06.2005 - 01.2009

Collections Officer

Commonwealth Bank of Australia
10.2002 - 05.2005

Bachelor of Liberal Studies - Human Resources And Marketing

Western Sydney University

Higher School Certificate -

Mount Saint Joseph Milperra

School Certificate -

Mt St Joseph

Similar Profiles

CREATE PROFILE
Michelle Hamilton