Michelle Hancock
Mount Albert,Auckland
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
23
23
years of professional experience
8
8
years of post-secondary education
Work History
Senior Consultant
MARTINJENKINS Consultancy
Auckland
07.2019 - Current
- At MartinJenkins I am part of the finance and economics team, applying specialist skills to enable our clients to benefit from the depth of our insights
- I have had the opportunity to develop solutions for several complex and challenging problems
- Examples of these projects, and my role in the project are as follows:
- Specialist advisor to a regional Community Foundation assessing the feasibility of an impact investment fund
- This involved assessing trends in global impact investing, understanding impact investing in New Zealand, recommending how the Community Foundation could participate and advising on possible investment models
- Joint project manager on a high profile social and economic impact analysis of airport development
- My role in the project was to lead the social impact analysis, develop the stakeholder engagement framework and advise on airport related matters
- The project was complex as there were numerous stakeholders involved with differing perspectives, as well as a high degree of public interest
- Leading the development of a 10-year investment plan for an organisation in the health sector
- Financial lead undertaking effectiveness and efficiency reviews for a not for profit organisation and an economic development agency
- This involved stakeholder interviews, analysing financial information and relationship management
- Prepared policy submissions on behalf of a Crown entity
- This involved working with the management team to develop submissions on proposed legislative change and supervising the work of more junior analysts
- Working with a non-government organisation to develop a business case to support a sustainable business model
- My role was to advise the team on the Better Business Case model, to lead the development of the economic and financial cases and support the development of the strategic and management cases
- Financial analyst supporting the development of the strategic, economic and management cases of an environment related business case for a local Council
- Developing proposals and attending presentations to pitch for projects.
Operations Integrity and Policy Manager
AUCKLAND AIRPORT
Auckland
08.2017 - 06.2019
- Following a restructure, my existing role was reshaped to increase the focus on business integrity and policy development by increasing the focus on risk
- I was responsible for overseeing the development and implementation of the Airport’s quality assurance programme, ensuring that the safety management system was risk based and that risks were managed appropriately
- My accountabilities and achievements in the role included:
- Redesigning the Operations team’s quality assurance framework in preparation for the Civil Aviation Authority’s (CAA) introduction of a Safety Management System
- The team was responsible for ensuring that the Airport maintained its certificate to operate under Civil Aviation Rules
- I led the team in moving from a model based on compliance to a model based on risk
- Regular reporting on operational risks, quality assurance and emergency management to the Board risk committee
- This included redesigning the operational risk dashboard to use data to better communicate risk to the executive team and the board
- Leading a major project to work with the Airport’s airline customers to understand their desired service quality expectations and develop reporting dashboards to track and improve performance
- Managing the Airport’s business continuity planning and emergency management
- While in the role I managed a large-scale business continuity exercise, designed to test the Airport’s resilience
- Key learnings were developed into training modules to further improve resilience
- Management of noise, including implementing the noise management plan, managing the noise monitoring system, developing noise reporting dashboards and managing engagement with industry and community working groups
- I led a two-year long project to introduce new, more efficient flight paths
- This involved regularly chairing industry meetings and leading community consultation on the new flight paths
- Leading a fire management review to ensure that fire management practices reflected the size and scale of the Airport
- Policy development and thought leadership for changes in regulation and commercial relationships
- Managing a team of up to 7 direct reports
AUCKLAND AIRPORT
Auckland
01.2012 - 06.2019
- I was privileged to be part of the high performing Aeronautical Operation’s Leadership team, led by the General Manager of Aeronautical Operations at Auckland Airport
- Together we facilitated record growth at a time when infrastructure was nearing capacity
- This was possible because of our highly engaged team and our collaborative culture
- I held a number of management positions in the team, all of which required strategic problem-solving, and providing insights to support the business make informed decisions
- Details of the roles I held follow below.
Business Improvement and Policy Manager
AUCKLAND AIRPORT
Auckland
01.2015 - 08.2017
- This was a new role combining my previous responsibilities as the Business Improvement Manager with Aeronautical Policy accountabilities
- The Aeronautical Policy accountabilities included ensuring that Auckland Airport met all CAA and regulatory operational accountabilities, including maintaining its licence to operate
- In addition to my Business Improvement accountabilities, my new accountabilities included:
- Leading and designing Auckland Airport’s quality assurance programme to meet CAA and other regulatory requirements
- Regular reporting of risk and operational improvement to the Board
- Meeting Biosecurity and other government agency regulatory requirements
- Leading the Airport’s business continuity planning and emergency management programme
- Noise management
- Management of trial evacuations
- Managing Auckland Airport’s fire training school
Business Improvement Manager
AUCKLAND AIRPORT
Auckland
01.2012 - 01.2015
- This role involved providing business intelligence solutions to the Aeronautical team
- Key responsibilities included using analytics and insights to ensure that aeronautical performance was consistent with the long-term interests of consumers, participating and leading key aeronautical business improvement projects, providing guidance on division budgeting, and developing excellence in analysis and reporting
- Key responsibilities included:
- Using data driven insights to improve performance, quality and customer experience
- Leading a cross Airport stakeholder team to work collaboratively to improve on time performance for airlines and to improve the passenger journey
- The team developed a shared vision, principles of engagement and key performance indicators (KPIs)
- The KPIs were tracked to understand the underlying drivers of performance
- These insights were fed into continuous improvement projects utilising lean principles
- Leading the design and implementation of the Airport’s quality performance reporting under the Commerce Commission’s disclosure regime
- This involved tracking and reporting on customer satisfaction, asset reliability, airfield and terminal capacity and continuous improvement projects
- The project required new systems and processes to be implemented to collect and analyse data
- Co-ordinating data insights across the Aeronautical Operations team division for Leadership team and Board reporting, developing monthly reporting templates and mentoring analysts
- Educating the business on regulatory requirements
- Managing the development and implementation of business cases
- For example, the investment in a simulation tool to understand different operational scenarios
- Working on ad hoc business improvement projects, including divisional cost analysis, an early retirement package and asset management enhancement.
Senior Investment Analyst
NEW ZEALAND FUNDS MANAGEMENT
Auckland
09.2007 - 01.2012
- As a senior analyst in the investment team, I was responsible for researching and monitoring New Zealand, Australian and US securities for internally managed portfolios
- I made regular investment recommendations to the Head of Income and the Head of Investments
- The investment framework followed used a quantitative approach with a qualitative overlay
- I was heavily involved in the development of the credit quality screen within this framework
- While I was initially focussed on analysing securities for fixed income portfolios, the scope of my responsibilities broadened, and I also covered a number of companies in the equity portfolios
- I maintained financial models on companies in a number of sectors, with a particular focus on the financial sector, utilities, energy and telecommunications
- Other responsibilities included:
- Mentoring junior analysts
- Responding to advisor investment queries
- Writing commentaries for the firm’s monthly Portfolio Insights publication
- Preparing monthly performance numbers
- Developing shadow ratings for unrated securities
- Analysing credit products such as CLOs, CDOs and mortgage backed securities
- Monitoring of cash balances
Senior Banking Analyst
BANK OF NEW ZEALAND
Auckland
11.2005 - 07.2007
- The main focus of the role was comparative analysis and benchmarking of profitability, efficiency and credit quality between BNZ and peers
- Responsibilities included:
- Preparing briefings and presentations for senior management meetings with external stakeholders (market briefings, regulators, rating agencies, investment banks)
- Forecasting predicted competitor performance and highlighting the resulting implications for BNZ
- Comparative analysis and benchmarking of key metrics between BNZ and peers
- Supporting profit announcements
- Responsibilities included; sanity checking results, preparing briefing papers on key issues and prepping the CFO for Q&A sessions with analysts and media
- Providing ad hoc strategic financial advice to senior management on topical issues, including; capital structure, return metrics, hedging, expense analysis and customer cannibalisation
- Enhancing team reporting processes to improve efficiency and response time
Strategy Analyst
TELECOM NEW ZEALAND
Auckland
07.2004 - 11.2005
- A project-based role that explored the viability of Telecom entering new media markets and advised on the strategic direction for existing businesses
- Key responsibilities and achievements included:
- Project manager and lead analyst of a project shaping the strategic direction of Telecom’s online and mobile portals
- Involved coordinating the input of many different teams throughout Telecom to facilitate the completion of product and service roadmaps
- Lead analyst of a project assessing the performance of online advertising products and recommending strategies to maximise the value of advertising inventory
- Member of a project team that examined the viability of the online television market in New Zealand
- Responsibilities included modelling the size of the potential revenue stream and determining the key drivers of success from international experience
- Ad hoc market and industry analysis including; international benchmarking, market sizing, industry ownership, case studies, trend analysis, market research and competitor analysis
- Markets included; television, online search, online portals, ICT, video, newspapers, magazines, cinema and mobile infotainment
JEDI Programme Risk Analyst
FONTERRA COOPERATIVE
Auckland
10.2003 - 07.2004
- Contributed to the development of an appropriate Risk and Quality Assurance Framework for the JEDI programme
- The JEDI programme involved the implementation of an SAP operating model
- Responsibilities and achievements included:
- Monitoring adherence to the Risk Framework, including training project teams to use the risk management tools (iTools)
- Aiding the development of risk profiles for the JEDI programme
- Modelling the cost of alternative implementation options
- Advising on capital structure by assessing international best practice
- Tracking third party vendor costs and contributing to contract negotiations
- Developing a framework for monitoring software licence requirements
Analyst
NATIONAL ECONOMIC RESEARCH ASSOCIATES
Sydney
04.2001 - 10.2003
- Provided economic and regulatory analysis and advice to government and private organisations encompassing a wide range of industries
- Responsibilities and achievements included:
- Market and industry research in a number of sectors, including energy, water, telecommunications and transport
- Financial modelling and econometric analysis
- Analysis of regulatory pricing arrangements and frameworks, competitive forces and industry structures
- Cost and revenue benchmarking and analysis
- Lead analyst in a project assessing the fairness of electricity prices in NSW within the context of the regulatory framework
- Preparing expert advice for court testimony, in particular specialising in cases involving regulatory agencies
- Lead analyst in a price dispute between a large telecommunication company and an electricity company
- Preparing the Australasian section of NERA’s weekly Anti-Trust publication
Analyst
NEW ZEALAND TREASURY
Wellington
01.2000 - 04.2001
- Health Ownership and Monitoring section
- The role involved monitoring the financial and strategic performance of Crown owned hospitals, providing policy advice on sector reforms and developing investment business cases
- Key responsibilities included:
- Monitoring the financial and strategic performance of eight Crown owned hospitals, with combined revenue of over $1 billion, against business plans
- Analysing the annual business plans of hospitals
- Analysing business cases of hospital capital investment
- Monitoring cash-flows of under-performing hospitals
- Providing policy advice on sector reforms and general health issues to Ministers
- Managing external consultants’ studies of hospital operations and investments
- Vote analyst responsible for ensuring the appropriate use of budgeted equity for hospitals, tracking the expenditure of Crown equity throughout the year, updating financial risks associated with the hospital sector and providing input into the Crown’s budget and economic and fiscal updates
Education
CFA charter-holder The Chartered Financial Analyst (CFA) designation is a globally recognized standard -
AFA
the Leadership NZ Programme. The Leadership Programme develops personal leadership skills and awareness to enrich New - undefined
White belt training in LEAN continuous - undefined
Graduate Diploma - Psychology
01.2005 - 04.2009
Bachelor of Management Studies - Economics and Finance
University of Waikato
01.1996 - 04.1999
Skills
INFORMATION TECHNOLOGY SKILLSundefined
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Senior Consultant
MARTINJENKINS Consultancy
07.2019 - Current
Operations Integrity and Policy Manager
AUCKLAND AIRPORT
08.2017 - 06.2019
Business Improvement and Policy Manager
AUCKLAND AIRPORT
01.2015 - 08.2017
AUCKLAND AIRPORT
01.2012 - 06.2019
Business Improvement Manager
AUCKLAND AIRPORT
01.2012 - 01.2015
Senior Investment Analyst
NEW ZEALAND FUNDS MANAGEMENT
09.2007 - 01.2012
Senior Banking Analyst
BANK OF NEW ZEALAND
11.2005 - 07.2007
Graduate Diploma - Psychology
01.2005 - 04.2009
Strategy Analyst
TELECOM NEW ZEALAND
07.2004 - 11.2005
JEDI Programme Risk Analyst
FONTERRA COOPERATIVE
10.2003 - 07.2004
Analyst
NATIONAL ECONOMIC RESEARCH ASSOCIATES
04.2001 - 10.2003
Analyst
NEW ZEALAND TREASURY
01.2000 - 04.2001
Bachelor of Management Studies - Economics and Finance
University of Waikato
01.1996 - 04.1999
CFA charter-holder The Chartered Financial Analyst (CFA) designation is a globally recognized standard -
AFA
the Leadership NZ Programme. The Leadership Programme develops personal leadership skills and awareness to enrich New - undefined
White belt training in LEAN continuous - undefined
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