Summary
Overview
Work History
Education
Skills
Additional Qualifications
Short Courses
Mandatory Training
Work Availability
Timeline
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Michelle Hardman

Michelle Hardman

Disability Support Worker
Prestons,Australia

Summary

I am an experienced School Learning Support Officer with more than 7 years experience in NSW Public School. Extensive experience working with a diverse range of children including those on the Autism Spectrum, with hearing impairments, epilepsy, Prader-Willi Syndrome, MND, Down Syndrome and behavioral challenges am Passionate about ensuring the best outcomes for these children and improving their overall well-being and mental health.

At Hireup, excelled in providing emotional support and maintaining privacy, showcasing strong ethics and compassionate communication

Skilled in multitasking and critical thinking, thriving in dynamic environments, consistently achieving results through effective decision-making and client relationship management. I have applied enthusiasm and knowledge to support work at Hireup and excited to continue working in various aspects of support work with individuals of all ages. Driven by helping people achieve their desired outcomes and finding fulfillment in doing so.

Overview

7
7

7 Years Experience in Education Department

7
7

Years Disability Experience

35
35
years of professional experience
2
2
years of post-secondary education

Work History

Disability Support Worker

Hireup
03.2024 - Current
  • Implementing ABA behavioural practises and behavioural management techniques in both Home setting and Childcare
  • Implement learning Strategies for specific outcomes.
  • Assisted clients in reaching personal goals through targeted skill-building activities.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Kept detailed daily logs with child's behaviours, and accomplishments.

School Learning Support Officer - Support Unit

Dalmeny Public School
01.2022 - Current

Permanent Position - Support Unit

  • Looking after Individual student’s needs, the welfare, health and wellbeing of students and their educational needs
  • Implemented behavior management techniques to maintain a structured and calm classroom atmosphere conducive to learning for students with autism spectrum disorders.
  • Fostered a positive learning environment by promoting respect, empathy, and collaboration among all students regardless of ability level or background.
  • Developed personalized learning plans for individual students, addressing their unique needs and abilities within an autism-focused classroom setting.
  • Utilized various forms of assistive technology when appropriate to enhance communication abilities for nonverbal or minimally verbal students in the classroom environment.
  • Redirected students using Positive Behavior Support (PBS).

School Teacher Aide- Year 6 Behavioural

Dalmeny Public School
01.2021 - 12.2021

Mainstream yr 6 Behavioural - Long term temporary

  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Developed strong relationships with students and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.

School Teachers Aide - Mainstream/ Support Unit

Dalmeny Public School
06.2018 - 05.2021

Short Term Temporary - Mainstream/Support Unit

  • Established routines and procedures that maximized time spent on instruction while minimizing classroom disruptions.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Promoted a positive learning environment by consistently enforcing classroom rules and expectations while fostering mutual respect among students.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.

Check out operator

Coles
09.2017 - 10.2018

Checkout operator

  • Checkout operator
  • Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Increased sales of promotional items by informing customers about current offers.

Inventory Controller/ Analysis, Purchasing Manager, Accounts Payable

Obrien Glass
10.1989 - 06.2012

Accounts payable/ Purchasing Manager/

  • Managed accounts payable processing, ensuring timely payments to vendors while maximizing cash flow management strategies.
  • Oversaw accounts payable and receivable functions, ensuring timely payments and accurate tracking of outstanding balances.
  • Managed supplier relationships to ensure timely delivery of products and services.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.
  • Purchased new products and oversaw inventory stocking and availability.
  • Implemented policies to reduce cost and eliminate waste.
  • Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
  • Reduced excess stock levels by conducting regular audits and adjusting ordering processes accordingly.
  • Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
  • Decreased stock discrepancies by regularly updating item master data to ensure proper classification and location assignments.
  • Ensured timely product delivery by closely monitoring lead times and coordinating with suppliers as needed.
  • Optimized storage capacity utilization by reorganizing warehouse layouts according to product size, weight, and demand patterns.
  • Improved business performance for clients by identifying trends, patterns, and anomalies within their data.
  • Developed custom analytical models to forecast future trends and provide actionable recommendations for growth.
  • Optimized inventory levels by implementing demand forecasting techniques and data analysis.

Education

NDIS Certificate of Completion - Disability Support Worker

NDIS Quality And Safeguards Commission
03.2024 - 03.2024

Certificate IV - Education Support

TAFE NSW
02.2018 - 09.2019

Skills

  • Empathy & Patience
  • Caring & understanding
  • Strong Communication Skills
  • Adaptability
  • Good Organisational Skill
  • Ability to work under pressure
  • Ability to juggle priorities
  • Good at Problem solving

Additional Qualifications

CBD College First Aid Certificate

  • HLTAID011 Provide First Aid
  • HLTAID010 Basic Emergency Life Support
  • HLTAID009 Provide Cardiopulmonary Resuscitation
  • PECS lEVEL 1 Training - Pyramid Educational Consultants

Short Courses

  • Key Word Sign
  • Understanding Child Mental Health
  • Trauma Response Practice in Education
  • Emotional & Behavior Management for Children & Teens with ASD - Tony Attwood
  • Improving the Social and Emotional Wellbeing of Aboriginal and Torres Strait Islander Children
  • The Impact of Trauma on a child
  • Supporting Students who have experienced Trauma
  • Teaching Students who have suffered complex trauma
  • Strategies for educators often overlooked causes of Behavior - Sue Larkey
  • Demystifying Executive Functioning
  • Social Anxiety Breaking it down to build up Social Competencies
  • Essential Behavior support Skills - Australian Teachers Aide
  • Understanding Sensory Processing
  • Disability Awareness

Mandatory Training

Understanding Behaviour

  • Administration of Medicine in Schools
  • Anaphylaxis E-Learning
  • E-Emergency Care
  • Child protection
  • All Mandatory Training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Disability Support Worker

Hireup
03.2024 - Current

NDIS Certificate of Completion - Disability Support Worker

NDIS Quality And Safeguards Commission
03.2024 - 03.2024

School Learning Support Officer - Support Unit

Dalmeny Public School
01.2022 - Current

School Teacher Aide- Year 6 Behavioural

Dalmeny Public School
01.2021 - 12.2021

School Teachers Aide - Mainstream/ Support Unit

Dalmeny Public School
06.2018 - 05.2021

Certificate IV - Education Support

TAFE NSW
02.2018 - 09.2019

Check out operator

Coles
09.2017 - 10.2018

Inventory Controller/ Analysis, Purchasing Manager, Accounts Payable

Obrien Glass
10.1989 - 06.2012
Michelle HardmanDisability Support Worker