Summary
Overview
Work History
Education
Skills
Walking dog, craft, decals, design, art
Additional Information
Timeline
Generic

Michelle Harris

Wendouree

Summary

Energetic person offering wealth of experience in retail sales and hospitality with a lot of customer service . Hardworking, educated and willing to complete any task required of job position.

also been volunteering at st john of god hospital ballarat for 10 years.

Lots of customer service experience and management experience, currently working at Jayjays wendouree village as a store manager and would love tomove into learning new skills. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

26
26
years of professional experience

Work History

Volunteer

St John Of God Hospital Ballarat
02.2011 - 02.2023
  • Encouraged donations by supporting community fundraising events and campaigns.
  • Met with other volunteers and program leaders to discuss new service opportunities.
  • Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
  • Provided immediate responses to questions from volunteers.
  • Maintained clean, neat and operational facilities to serve all program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Assisted with special events or programs.

Pathology Courier

Clinical Labs Pathology
02.2016 - 07.2021
  • Picked up packages and made deliveries promptly.
  • Properly documented all specimens received using Mobilelink software.
  • Built and maintained professional relationships with customers.
  • Picked up medical specimens
  • Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
  • Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
  • Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
  • Handled calls to address customer inquiries and concerns.
  • Adhered to social distancing protocols and wore mask or face shield at all times.

Business Owner

Eureka Fish And Chips
06.2006 - 10.2012
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Verified parts and materials through audit inspections and independent checks.
  • Learned and remained updated on statutory requirements and regulations.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Employed prompt decision-making and in-depth research to resolve issues efficiently and effectively.
  • Trained and motivated 10 employees to perform daily business functions.
  • Maintained motivated and well-paid sales team by calculating commission payments on time.
  • Reconciled daily sales, returns and financial reports.
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.

Store Manager

Pizza Hut
04.1998 - 06.2006
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated merchandise and displays to feature new products and promotions.
  • Recruited, interviewed and hired staff members.
  • Completed all point of sale opening and closing procedures, including counting contents of cash register.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Developed new store location from ground up by hiring and training efficient team.

School Crossing Supervisor

Ballarat City Council
06.2021 - 12.2023
  • Instructed children to safely cross streets using crosswalk and watching traffic lights.
  • Used signs, hand signals and flags to control car and foot traffic conditions.
  • Discouraged children from behaving unsafely near traffic to reduce injuries and accidents.
  • Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
  • Monitored and manipulated operations of traffic lights to report any malfunctions.
  • Safely assisted a number of people per day across busy highway in all weather conditions and traffic conditions.
  • Attended to needs and safety of pedestrians by stopping traffic at crossing locations.
  • Escorted pedestrians and young children across streets near school.

Retail Sales Assistant

JayJays
02.2022 - Current
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Logged reports, expenses, receipts, and sales in company database.
  • Assisted customers with locating and choosing merchandise in store departments.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Issued receipts and processed refunds, credits or exchanges.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Worked with loss prevention in monitoring shopper behavior.
  • Coached team on effective upselling and cross-selling methods.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.

Education

Manager And Customer Service Experience - Certificate 4 in Disability, Cert 2 & 3 in Retail

Tafe Victoria
Ballarat, VIC

Responsible Service of Alcohol

Ballarat
01.2022

Skills

  • Tracking specimens
  • Building physician relationships
  • Attention to confidentiality
  • Excellent driving skills
  • Delivering medical records
  • Valid driver's license
  • Route planning
  • Local routes
  • Mileage and service logs
  • Item tracking
  • Package pickup and delivery
  • Payment collection
  • Sorting
  • Handheld scanning devices
  • Dispatch
  • Customer service
  • Visual Merchandising
  • POS Terminal Operation
  • Cash Register Operation
  • Stock Management
  • Cash Handling
  • Returns Processing
  • Merchandise Display
  • Opening and Closing Procedures
  • Goal-Oriented
  • Sales Expertise
  • Drawer Management
  • Brand Awareness
  • Punctuality
  • Decision-making
  • Multitasking
  • Attention to detail
  • Self-motivation
  • Sales techniques
  • Stock control
  • Fashion sense

Walking dog, craft, decals, design, art

  • I love walking my dog , its fun and great exercise and shes a great girl love my dog.
  • I am really passionate about my art and craft, I do decals (car, craft, Tshirts) absolutely love art and craft and love painting too.

Additional Information

References Professional

Jessica Penney (pathology Collector with Australian Clinical Labs) ph: 0432493383

Terry Salter (supervisor at Pinarc) ph: 0407752972

Character References:

Wayne Horne (wayne Horne earthmoving) ph: 0418508437

Kim Clancy (Kim clancy and associates) ph: 0410081545

Bruce Guest (disability worker) ph: 0400101745

Timeline

Retail Sales Assistant

JayJays
02.2022 - Current

School Crossing Supervisor

Ballarat City Council
06.2021 - 12.2023

Pathology Courier

Clinical Labs Pathology
02.2016 - 07.2021

Volunteer

St John Of God Hospital Ballarat
02.2011 - 02.2023

Business Owner

Eureka Fish And Chips
06.2006 - 10.2012

Store Manager

Pizza Hut
04.1998 - 06.2006

Manager And Customer Service Experience - Certificate 4 in Disability, Cert 2 & 3 in Retail

Tafe Victoria

Responsible Service of Alcohol

Ballarat

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Michelle Harris