Michelle Hearfield
Grafton,NSW
Summary
Dedicated Customer Service Team Member with expertise in POS operations and cash handling. Supports efficient retail operations by maintaining stock rotation and organized workspaces while training new staff. Skilled in multitasking and time management, committed to enhancing customer experiences.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Slso
Grafton Primary School
Grafton, NSW
09.2025 - Current
- Supported children in classroom settings with schoolwork and activities, enhancing their learning experience. Assisted children with special needs or learning and behavior challenges through guided classroom support.
- Executed daily responsibilities promptly, ensuring smooth classroom operations.
- Prioritized and organized tasks to meet service goals effectively.
Cafe Assistant
Flame Trees Cafe
Grafton, NSW
01.2023 - 05.2025
- Brewed coffee, tea, and cold beverages according to cafe standards.
- Handled cash and card transactions efficiently at point-of-sale terminal.
- Resolved customer concerns through calm, friendly communication, enhancing customer satisfaction.
- Supported customer service, prepared food, assisted kitchen operations, managed cash handling, completed end-of-day reports, and supervised staff at Flame Trees Cafe.
- Assisted with opening and closing tasks to ensure smooth operations at Flame Trees Cafe.
Pharmacy Assistant
Chemist Warehouse
Grafton, NSW
11.2015 - 08.2021
- Processed sales transactions using Chemist Warehouse POS and register systems.
- Advised customers on front-of-shop health, beauty, and pharmacy products at Chemist Warehouse.
- Checked expiry dates and removed outdated stock from shelves and storage areas.
- Followed planograms to present products and promotional displays neatly.
- Assisted with inventory counts and stock rotation in busy Chemist Warehouse environments.
- Resolved customer inquiries with friendly service and clear product information.
- Welcomed customers at the pharmacy counter with a friendly demeanor.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Trained new pharmacy staff in procedures and customer service standards.
- Processed payments from customers using cash registers and debit and credit card terminals.
- Resolved customer complaints promptly in a professional manner.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Built and maintained productive relationships with employees.
Education
Grafton Public School
Grafton, NSWSkills
- Point of sale operations
- Cash handling and management
- Customer service and support
- Customer inquiry resolution
- Stock rotation and replenishment
- Shelf stocking and organization
- Visual merchandising techniques
- Staff training and development
- Time management strategies
- Attention to detail
- Clear communication skills
Certification
- Certificate 11 Pharmacy Assistant, Coffs Harbour Tafe 2016
- Medical Reception & Terminology, Wesley Institute 2021
- Senior First Aid, Maclean 2025
Timeline
Slso
Grafton Primary School
09.2025 - Current
Cafe Assistant
Flame Trees Cafe
01.2023 - 05.2025
Pharmacy Assistant
Chemist Warehouse
11.2015 - 08.2021
Grafton Public School