Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Hedger

Kialla

Summary

Accomplished business leader with a proven track record at Degani and Bunnings Warehouse, excelling in customer relations and financial management. Skilled in fostering team growth and enhancing operational efficiency, leading to significant business development. Demonstrates exceptional relationship-building and staff management abilities, driving forward company objectives with strategic insight and a focus on achievement.

Overview

18
18
years of professional experience

Work History

Owner/Manager

Degani
12.2013 - 06.2024
  • Developed and maintained strong relationships with customers, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired, trained, motivated and managed a high-performing team dedicated to achieving company goals.
  • Mentored team members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Coached and developed team to improve customer service and operational skills leading to advancement within the business.
  • Oversaw training and implementation of safety procedures to create and maintain safe working conditions.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Managed financial aspects of the business, including budgeting, rostering and pricing.
  • Achieved financial growth with strategic planning, cost control measures, targeted marketing efforts and upholding a strong reputation.
  • Evaluated industry competition and market conditions regularly to maintain a competitive advantage in the marketplace.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.

Future Leader

Bunnings Warehouse
08.2013 - 12.2013
  • Involved with new store setup of Maribyrnong.
  • Assisted with recruitment and training of Support team.
  • Oversaw day-to-day activities of Support team members, fostering inspiring atmosphere to optimize team and customer experiences.
  • Developed dynamic and effective communication to suit a large and diverse team.
  • Managed and budgeted roster.
  • Ensured breaks coverage.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive service improvements.

Future Leader

Bunnings Warehouse
11.2012 - 08.2013
  • Assisted day-to-day management of Lifestyles team.
  • Assisted with rostering including budgeting.
  • Training of new and existing team members within department to improve product knowledge and service.
  • Drove team to deliver on the 5 keys of customer service.
  • Actioned and ensured team compliance to BSAFE bulletins.
  • Assisted with preparation and delivery of team member appraisals.
  • Evaluation and coaching of team member performance.
  • Ensured safe working conditions for team and customers.
  • Led overhaul of key sales areas with bay relays.
  • Fostered and maintained positive relationships with suppliers to enhance stock offer and product knowledge.
  • Helped to ensure effective and accurate stocktake.
  • Opening and closing of store.

Team Member

Bunnings Warehouse
05.2006 - 11.2012
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Assisted customers in selecting merchandise best suited to needs.
  • Consistently undertook training modules online and at various locations to improve knowledge and performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with team members and managers.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Involved in annual stocktakes including other stores.
  • Involved in various team committees such as BSAFE and merchandising.

Education

Diploma - Management

Australian Institute of Management
Melbourne, VIC

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Staff management
  • Marketing
  • Financial management
  • Staff hiring
  • Business development
  • Employee development
  • Regulatory compliance

Timeline

Owner/Manager

Degani
12.2013 - 06.2024

Future Leader

Bunnings Warehouse
08.2013 - 12.2013

Future Leader

Bunnings Warehouse
11.2012 - 08.2013

Team Member

Bunnings Warehouse
05.2006 - 11.2012

Diploma - Management

Australian Institute of Management

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Michelle Hedger