Michelle Heenan
Ballarat North,VIC
Summary
Compassionate Support Worker experienced in Disability, Children/Youth, and Mental Health services. Delivered effective care through expertise in behavior management, personal care assistance, and therapeutic communication. Focused on meeting resident needs with empathy, active listening, and conflict resolution.
Overview
10
10
years of professional experience
Work History
Residential Care Worker
MacKillop Family Services
05.2026 - Current
- Developed residents' social, personal, and independent living skills through cooking, cleaning, and maintaining daily routines.
- Respond to the daily emotional psychological and physical needs of young people.
- Assisted young people with appointments and social activities.
- Performed general housekeeping and cooking while supporting young people with bedroom cleaning, laundry, and grocery shopping.
- Maintained accurate daily records of interactions with young people, including notes and communication with case managers, supervisors, and staff.
Support Worker
Melba Support Services
12.2021 - 01.2026
- Directly support client wellbeing, including daily household activities, preparation and assistance with meals, personal care, and social, recreational and community experiences that enhance quality of life, based on support plan goals.
- Develop, implement, monitor and review a range of client support plans, with oversight from senior staff, using knowledge of client need, preferences and interests.
- Implemented diverse client support plans, ensuring alignment with individual needs and preferences.
- Identified client needs and collaborated with service providers and stakeholders to enhance support delivery.
- Develop planned activities in line with departmental policies and guidelines.
- Provide information, feedback and reports, including recording charts and completing routine tasks utilising departmental systems including computer software applications.
- Maintained accurate records of work activities, adhering to legislative requirements and departmental privacy policies.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
- Contribute to the day-to-day running of the group home and help maintain service accounts.
Support Worker
Melbourne City Mission
04.2017 - 02.2022
- Directly support client wellbeing, including daily household activities, preparation and assistance with meals, personal care, and social, recreational and community experiences that enhance quality of life, based on support plan goals.
- Implemented a range of client support plans.
- Implemented a range of client support plans to meet individual needs and enhance overall wellbeing.
- Maintained accurate records of work activities, ensuring compliance with legislative and departmental information security policies.
- Provide information, feedback and reports, including recording charts and completing routine tasks utilising departmental systems including computer software applications.
- Contributed to daily operations of the group home, supporting service account management and ensuring seamless service delivery.
- Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
- Contribute to the day-to-day running of the group home and help maintain service accounts.
- Develop planned activities in line with departmental policies and guidelines.
Casual Residential Care Worker
Berry Street
10.2016 - 04.2017
- Provided guidance and support to young people aged 13 to 17 years in various settings.
- Supported young people with daily household activities and meal preparation to foster independence and life skills.
- Engaged young people in daily community activities, facilitating access to events and appointments.
- Managed and addressed challenging behaviors in young people through positive reinforcement techniques.
- Supporting young people who are percent substance affected, alcohol /drugs.
- Completed reports, updated records, and provided information to other professionals regarding the young people in our care.
- Maintain high Occupational Health and Safety.
Education
Top up unit -
Cert IV Youth/Child & Family Intervention
Certificate IV in Disability -
Certificate III in Disability -
Certificate III in Home and Community Care -
Skills
- Client support planning
- Accurate record keeping
- Case management communication
- Independent living support
- Behavior management
- Crisis intervention
- Effective communication
- Problem solving
- Time management
- Disability awareness
- Training design
- Professional boundaries
Timeline
Residential Care Worker
MacKillop Family Services
05.2026 - Current
Support Worker
Melba Support Services
12.2021 - 01.2026
Support Worker
Melbourne City Mission
04.2017 - 02.2022
Casual Residential Care Worker
Berry Street
10.2016 - 04.2017
Top up unit -
Cert IV Youth/Child & Family Intervention