Michelle Hickey

I have spent the last 5 years raising my (almost) 5 year old twin daughters. While raising my daughters I have also done part time work for my partners roofing business Darby Roofing. Admin assistance, billing, accounts receivable etc however I now feel like I am now in a position to get back into the work force in preparation of the girls starting school in 2025 :)

• Investigated discrepancies in shipping documents and resolved issues with vendors.
• Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
• Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
• Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
• Streamlined import and export processes by implementing effective documentation procedures.
• Processed customs declarations and maintained records of customs documents.
• Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
• Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
• Provided excellent support to sales team in terms of required documentation for overseas customers, leading to higher client satisfaction levels.
• Prepared and submitted reports on import and export activity to management.
• Utilized logistics software to manage, monitor and track shipments from origin to destination.
• Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
• Built strong relationships with key stakeholders such as customs brokers, freight forwarders, and regulatory agencies for smooth import/export operations.
• Assisted with problem resolution and dispute management relating to import and export activities.
• Managed complex tariff classifications, ensuring compliance with government regulations for all imported goods.
• Entered shipping information into computer system and estimated freight and postal rates.
• Negotiated and arranged transport of goods with shipping or freight companies.
• Built working relationships with clients to foster loyalty and encourage repeat business.

• Enhanced pharmacy efficiency by accurately stocking shelves and maintaining inventory control.
• Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
• Maintained a clean and organized workspace, promoting a positive environment for customers and staff alike.
• Assisted store management with general retail tasks such as merchandising displays and cashier duties when needed.
• Assisted customers in locating over-the-counter products, improving their overall shopping experience.
• Handled sensitive customer information with discretion, ensuring confidentiality of personal data at all times.
• Managed phone lines efficiently, scheduling appointments and addressing customer questions promptly.
• Facilitated smooth communication between pharmacists and customers, addressing concerns and answering inquiries with professionalism.
• Educated customers on proper medication usage, preventing potential misuse or harmful interactions.
• Contributed to an increase in repeat customers through exceptional customer service and product knowledge.
• Participated in ongoing training sessions to stay current on industry best practices and emerging trends.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Received incoming supplies and stocked in correct locations.
• Kept pharmacy counter and related areas clean, neat and organized.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.