Michelle Higgins

• Addressed client inquiries regarding services and programs with effective communication skills.
• Resolved customer complaints to improve overall satisfaction.
• Provided detailed information on eligibility requirements for various services.
• Collaborated with team members to enhance efficiency of service delivery.
• Conducted follow-up calls to ensure client satisfaction and support needs.
• Maintained accurate records of client interactions and transactions.
• Provided customer service in a courteous and professional manner.
• Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
• Handled escalated customer complaints and disputes in a professional manner.

• Directed traffic flow to ensure safety and efficiency on work sites.
• Set up and removed traffic control devices according to safety regulations.
• Collaborated with team members to maintain clear communication during operations.
• Monitored road conditions and adjusted traffic plans as needed for safety.
• Trained new staff on proper traffic management procedures and equipment usage.
• Inspected equipment daily to ensure compliance with safety standards.
• Assisted in developing site-specific traffic management plans for projects.
• Responded promptly to incidents, coordinating with emergency services when necessary.
• Directed vehicles around construction sites and flagged drivers through blocked roads.
• Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
• Maintained logs detailing all activities performed during assigned shifts including incident reports, work orders completed and any other relevant information.

• Prepared and reviewed legal documents for property transactions.
• Conducted research on property titles and ownership histories.
• Assisted clients with inquiries regarding the conveyancing process.
• Coordinated communication between clients, real estate agents, and solicitors.
• Managed timelines for property settlements and documentation submissions.
• Maintained accurate records of all conveyancing files and correspondence.
• Facilitated the exchange of contracts between parties involved in transactions.
• Ensured compliance with relevant legislation and industry standards throughout processes.
• Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
• Managed multiple tasks simultaneously while adhering to strict deadlines.
• Advised clients on aspects such as boundary disputes, rights of way issues and planning permission applications.
• Drafted letters confirming details of transactions between all parties involved.
• Conducted searches at local authority offices relating to specific properties.

• Greeted clients and visitors warmly, ensuring a positive first impression.
• Managed phone calls, directing inquiries to appropriate agents or departments.
• Scheduled appointments for property showings and client meetings effectively.
• Maintained organized filing systems for client documents and property listings.
• Assisted real estate agents with administrative tasks and paperwork preparation.
• Coordinated office supplies, ensuring availability for daily operations and staff needs.
• Handled incoming mail and packages, distributing to relevant team members promptly.
• Generated lists of properties compatible with buyers' needs and financial resources.

Multiple clients

• Managed accounts payable and receivable for diverse client portfolios.
• Reconciled bank statements to ensure accurate financial records.
• Prepared monthly financial statements and reports for client review.
• Utilized accounting software to maintain precise bookkeeping records.
• Assisted clients with tax preparation and compliance requirements.
• Coordinated with clients to resolve discrepancies and improve processes.
• Processed accounts payable and receivable transactions.
• Performed basic accounting, payroll and bookkeeping services to manage business operations.
• Conducted monthly bank reconciliations.
• Ensured accuracy in all accounting entries and records.

• Supervised daily operations of customer service team.
• Resolved complex customer inquiries and escalated issues as needed.
• Trained staff on effective communication and problem-solving techniques.
• Implemented feedback systems to improve service quality and customer satisfaction.
• Coordinated with other departments to streamline service processes and workflows.
• Resolved escalated customer complaints in an efficient manner while maintaining excellent customer relations.
• Entered data accurately into company database systems.
• Assisted team with administrative tasks as needed.
• Coordinated freight schedules to optimize delivery routes and minimize delays.
• Communicated with drivers to provide real-time updates and support during transit.
• Managed shipment documentation to ensure compliance with regulations and standards.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Managed compliance with dangerous goods regulations and safety protocols.
• Coordinated transportation logistics for hazardous materials shipments.
• Conducted inspections on packaging and labeling for dangerous goods.
• Trained staff on handling procedures and safety measures for hazardous materials.
• Reviewed shipping documents for accuracy and completeness of information.