Michelle Hocking
3/34 Quinn St Dubbo,NSW
Overview
25
25
years of professional experience
Work History
Shared Services Administrator
Maas Group Holdings
08.2023 - Current
- Ensured timely vendor payments, fostering strong relationships and securing favorable pricing for the company.
- Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.
- Accurately processed high volumes of invoices within tight deadlines while maintaining a low error rate.
- Responded to vendor inquiries and requests for information to maintain relationships and provide timely support.
Office In Charge
Coles Dubbo
06.2019 - 07.2023
- Administered payroll and maintained proper documentation of employee personnel.
- Interpreted and communicated work procedures and company policies to staff.
- Used judgment and initiative in handling confidential matters and requests.
- Implemented corporate or departmental policies, procedures and service standards in conjunction with management.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
Cashier
Coles
09.2017 - 06.2019
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
POS Coordinator
Coles Broken Hill
04.2015 - 09.2017
Cashier
Coles 15th St Mildura
05.2014 - 04.2015
Store Services Assistant
Woolworths Langtree Ave Mildura
02.1999 - 04.2014
Education
High School Diploma -
Mildura Senior College
Mildura1998
Skills
- Communicate effectively in the workplace
- Work effectively in a Retail Environment
- Excellent phone manner
- Cash handling
- Ability to maintain and organize effective work station
- Ability to work alone or as part of a team
- Work collaboratively to achieve effective results
- Verbal and Written Communication
- Documentation and Reporting
- Scheduling and Coordinating
- Recruitment and Hiring
- Teamwork and Collaboration
- Customer Relations
- Training and Coaching
- Data Entry
- Payroll
- Attention to Detail
- Payment Processing
- Bank Reconciliation
- Invoice Processing
- Bill payment
- Account Reconciliation
- Payment Scheduling
- Accounts Payable
- MYOB Software Knowledge
- Xero Software Knowledge
Timeline
Shared Services Administrator
Maas Group Holdings
08.2023 - Current
Office In Charge
Coles Dubbo
06.2019 - 07.2023
Cashier
Coles
09.2017 - 06.2019
POS Coordinator
Coles Broken Hill
04.2015 - 09.2017
Cashier
Coles 15th St Mildura
05.2014 - 04.2015
Store Services Assistant
Woolworths Langtree Ave Mildura
02.1999 - 04.2014
High School Diploma -
Mildura Senior College
Similar Profiles
Mark StylesMark Styles
Plant Operator at MAAS GROUPPlant Operator at MAAS GROUP
Nicholas ThorburnNicholas Thorburn
Plant Operator at MAAS GroupPlant Operator at MAAS Group
ALISON POSTALISON POST
Patient Care Coordinator/Spa Director at The Appearance Care Center at the Maas ClinicPatient Care Coordinator/Spa Director at The Appearance Care Center at the Maas Clinic