Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
Michelle Holland

Michelle Holland

Merewether,Australia

Summary

Experienced finance professional with extensive expertise in business development, relationship management, and team leadership. Proven track record in exceeding deadlines, coordinating diverse products and services, and driving business growth. Adept at managing high-level relationships, implementing strategic plans, and fostering team development. Highly competent in IT, with strong business acumen and commercial awareness.

Dynamic leader with a robust background in guiding and inspiring teams to achieve strategic objectives and deliver exceptional results. Demonstrated ability to manage complex projects, develop efficient processes, and ensure high standards of performance. Known for a collaborative approach, fostering a positive team culture, and commitment to excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Business Development Manager

Prime Super
12.2019 - Current
  • Executed sales strategies and business development plans to drive membership growth
  • Identified target segments through market analysis and customer insights
  • Partnered with internal teams for targeted member campaigns
  • Managed strategic account plans and delivered client proposals
  • Drove employee conversion for new and existing employer members
  • Leveraged membership base to enhance member lifetime value
  • Maintained client profiles in CRM for data analytics and customer journey mapping
  • Stayed current with industry trends and regulatory standards
  • Ensured effective risk management

Senior Engagement and Complaints Officer

NSW Fair Trading
10.2018 - 11.2019
  • Provided quality service, information, education, and assistance to clients and businesses
  • Led and supported the team in resolving customer complaints and delivering acceptable outcomes
  • Established and maintained community networks, delivered presentations, and participated in programs to raise awareness of legislation
  • Monitored and balanced workloads, analysed work volumes, and reported new or emerging issues
  • Developed and implemented systems and procedures to achieve team objectives
  • Identified and addressed training needs, providing feedback on achievements
  • Managed the flow of information and provided expert advice to resolve complaints
  • Developed and maintained strong professional relationships with internal and external stakeholders

Retail Branch/Store Manager

NAB
01.2015 - 09.2018
  • Led and managed teams to achieve organisational goals and objectives
  • Developed and implemented strategic plans to improve team performance and productivity
  • Conducted performance reviews, provided feedback, and facilitated professional development
  • Coordinated and managed projects, ensuring timely completion and adherence to quality standards
  • Fostered a collaborative and positive team environment, promoting teamwork and employee engagement
  • Managed budgets, resources, and schedules to optimise operational efficiency
  • Resolved conflicts and addressed issues to maintain a harmonious workplace
  • Ensured compliance with company policies, procedures, and regulatory requirements

Education

Diploma of Financial Services - Banking And Finance

Deakin University
Melbourne, VIC
01.2015

Advanced Diploma of Business Management -

UNE Partnerships
New England - Armidale
01.2007

Skills

    Leadership and Team Development:

  • Proven track record in developing and leading high-performance teams within dynamic and fast-paced operational environments
  • Experienced in coaching and professional development, focusing on enhancing team capabilities and fostering a collaborative team culture

    • Organisational and Time Management:

  • Extensive experience in leading teams to achieve organisational goals, exceeding deadlines, coordinating products and services, and maintaining compliance with regulatory requirements
  • Skilled in creating and adhering to schedules, managing workloads, prioritising tasks, and consistently meeting deadlines Adaptable to change, effectively delegating tasks, and enhancing team performance

    • Business and Financial Acumen:

  • Demonstrated expertise in business, management, or related fields, supported by formal qualifications or equivalent work experience
  • Extensive experience in the finance sector with strong commercial insight and a focus on delivering exceptional customer service and achieving financial targets

    • Problem Solving and Negotiation:

  • Highly proficient in identifying and resolving complex issues, coupled with advanced negotiation skills
  • Skilled in developing effective solutions and managing difficult or sensitive conversations with empathy and clarity, ensuring positive outcomes

    • Technical Proficiency:

  • Advanced computer literacy, particularly in the use of the Microsoft Office Suite and other relevant software
  • Highly competent in IT with accurate record-keeping per industry standards and regulations, ensuring data integrity and compliance

    • Communication and Relationship Management:

  • Superior written, oral, and interpersonal communication abilities
  • Excellent networking and relationship management experience, fostering positive interactions with clients, stakeholders, and team members

Certification

  • Insight Selling - 3 Things Consulting, 2025
  • Transformation Leadership Program - NSW Fair Trading, 2019
  • Inspire - Sales - NAB, 2016
  • Inspire - Coaching - NAB, 2016
  • Secured/Unsecured Lending Pathway Accreditation - NAB, 2016
  • Well Connected - Westpac Bank, 2014
  • Customer Centric Selling (Course) - The Synergy Group, 2013
  • Tier 1 Advisor Compliance Solution (RG146) - Kaplan Professional Education, 2012
  • Networking and Prospecting Program - The Synergy Group, 2011
  • Selling Value - Rogen Si IP Limited, 2011
  • Financial Management 101 - Westpac Financial Education, 2010

Timeline

Business Development Manager

Prime Super
12.2019 - Current

Senior Engagement and Complaints Officer

NSW Fair Trading
10.2018 - 11.2019

Retail Branch/Store Manager

NAB
01.2015 - 09.2018

Diploma of Financial Services - Banking And Finance

Deakin University

Advanced Diploma of Business Management -

UNE Partnerships

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Michelle Holland