Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michelle Honeyman

Hobart,Tas

Summary

A results-driven and highly motivated professional with a proven track record in exceeding goals across training, sales, education, and client relations. Skilled in building and nurturing strong client relationships, providing exceptional customer service, and thriving in fast-paced environments. Adaptable and quick to master new skills, with a strong work ethic and the ability to work independently. Known for excellent interpersonal skills, multitasking, and time management abilities, and a passion for continuous learning. Dedicated to driving positive outcomes, improving customer satisfaction, and contributing to team and organisational success.

Overview

36
36
years of professional experience

Work History

Real Estate Agent

Harcourts Signature
Rosny Park, Tas
11.1995 - 11.2024
  • Advised clients on market conditions, pricing, mortgages, legal requirements, and property value to ensure informed decision-making.
  • Negotiated contracts and purchase agreements with buyers and sellers to secure favorable terms.
  • Coordinated real estate transactions from initiation to closing, ensuring all parties were aligned and timelines were met.
  • Conducted property inspections and ensured compliance with local regulations and industry standards.
  • Built and maintained professional networks with appraisers, lenders, home inspectors, and other key industry contacts to streamline transactions.
  • Provided comprehensive client support throughout the buying/selling process, offering strategic guidance on property selection, financing, and legal requirements.
  • Generated leads and expanded client base through proactive networking, cold calling, referrals, and participation in industry events.
  • Developed and executed marketing strategies for property listings, including advertising campaigns, social media promotion, and hosting open houses to increase visibility.
  • Prepared and reviewed key transaction documents, including purchase agreements, closing statements, deeds, leases, and representation contracts.
  • Created detailed comparative market analyses (CMAs) to provide clients with accurate property value estimations.
  • Facilitated property showings and provided potential buyers with detailed property information, answering questions and addressing concerns.
  • Collaborated with escrow companies, lenders, and mortgage brokers to manage closing processes and ensure smooth transactions.
  • Tracked and reported on sales performance, preparing weekly updates for senior leadership and recommending corrective actions where necessary.
  • Enhanced customer satisfaction by quickly resolving issues and maintaining strong communication throughout the transaction process.
  • Prepared property listings and promotional materials, including professional descriptions, photography, and online resources to attract potential buyers.
  • Maintained accurate CRM database with up-to-date client information, following up with hot leads and ensuring timely responses to inquiries.
  • Represented the company at industry events, conventions, and local community programs, fostering relationships and promoting services.
  • Explained financial requirements and transaction details to clients, ensuring they understood all aspects of the deal.
  • Analyzed potential investment opportunities and provided clients with financial insights and projections to guide their decisions.
  • Built strong business relationships within the real estate industry through exceptional service, responsiveness, and deep market knowledge.
  • Scheduled and attended client meetings, researching and collecting relevant data to prepare comprehensive settlement packages.

Sales Assistant

Diamond World
Hobart, Tas
11.1994 - 11.1995
  • Greeted and assisted customers, offering personalized product recommendations and guidance to enhance their shopping experience.
  • Developed and maintained attractive product displays to promote merchandise and increase sales.
  • Organized stockroom and sales floor to ensure products were properly categorized, easy to access, and aligned with store layout.
  • Informed customers about current promotions, discounts, and new products to drive sales and customer engagement.
  • Handled returns, exchanges, and refunds, ensuring customer satisfaction while adhering to store policies.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and responding to complaints in a timely manner.
  • Operated cashier duties, including scanning items, processing payments, issuing receipts, and providing accurate change.
  • Processed special orders for out-of-stock items, ensuring customers received products as requested.
  • Maintained a clean and organized sales floor, creating a welcoming shopping environment.
  • Adhered to company policies and procedures, ensuring safety regulations and security measures were followed.
  • Collaborated with cross-functional teams (marketing, merchandising, operations) to support overall store efficiency and enhance customer satisfaction.
  • Analyzed customer feedback to identify areas for service improvement and product offerings.
  • Ensured accurate display of promotional materials, maintaining visibility and compliance with company standards.
  • Conducted periodic price audits to ensure product pricing accuracy and minimize discrepancies.
  • Participated in team meetings and training sessions, staying informed on new products, store policies, and best practices.
  • Trained new employees on sales techniques, product knowledge, and use of sales-related software.
  • Provided product expertise and advice, helping customers make informed purchasing decisions.
  • Answered incoming phone calls, providing information about store products, services, and promotions.
  • Accepted and processed payments via cash, check, and credit card, ensuring accurate transactions.
  • Fostered customer loyalty by building strong relationships and delivering personalized service to increase repeat business.
  • Resolved customer complaints efficiently, ensuring a positive shopping experience and maintaining customer loyalty.

Sales Manager

Minx Boutique
Glenorchy, Tasmania
01.1989 - 11.1994

Education

Certificate 1v - Architectural Drafting

Tafe
Tasmania
12-2004

High School Diploma -

Robert Cosgrove High
Tasmania
12-1983

Skills

  • Buyer contracts
  • Mortgage counseling
  • Lender relations
  • Appraisal procedures
  • Property sales
  • Negotiation
  • Accomplished in commission sales
  • Excellent teamwork
  • Sales closing
  • Client-oriented
  • Client management
  • Works well independently
  • Excellent communicator
  • Honest and ethical
  • Strong organizational skills

References

Nicole Berry Harcourts Signature.

0408 138 650

Greg Gottschalk Director Harcourts Signature.

0418 508 929

Mark Berry Managing Director Harcourts Signature.

0418 103 641

Timeline

Real Estate Agent

Harcourts Signature
11.1995 - 11.2024

Sales Assistant

Diamond World
11.1994 - 11.1995

Sales Manager

Minx Boutique
01.1989 - 11.1994

Certificate 1v - Architectural Drafting

Tafe

High School Diploma -

Robert Cosgrove High

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Michelle Honeyman