Michelle Hong
Macquarie Park,NSW
Summary
I am currently undertaking a Bachelor of Science degree (Psychology) at The University of New South Wales. I have more than 7 years of experience working in customer service roles including the corporate and medical sector. Proficient in utilizing customer service and medical software and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Wolters Kluwer
06.2024 - Current
- Utilize Salesforce to manage and track customer cases solving up to 100 cases a week, ensuring timely and effective resolution of inquiries.
- Serve as the first point of contact for clients via phone and email, resolving customer queries for CCH iKnowConnect software
- Liaise with account managers to coordinate and update user subscriptions, ensuring accurate and seamless service delivery.
- Maintain detailed records of customer communication and feedback to support continuous service improvement and client satisfaction.
Dental Receptionist
Sunrise Dental
01.2024 - 06.2024
- Checked in/out 10-15 patients and billed in $2000-$3000 range daily.
- Handling administrative tasks using OASIS software including booking patient appointments efficiently while coordinating with the dentist availability.
- Handling insurance-related tasks and invoices,
- Provided dental assistance during the procedures involving suctioning and taking notes.
Medical Receptionist
My Health
03.2022 - 10.2022
- Checked in/out 100-150 patients and billed in $5000-$6000 range on a daily basis.
- Successfully managed information using ‘Best Practice’ clinical software including patient’s records and billing with 100% accuracy.
- Assisted in the training of new employees and communicating work procedure.
- Effective in multitasking, answering patients calls and performing documentation tasks.
Customer Service Assistant
Kmart
03.2021 - 03.2022
- Mainly worked in customer-focused roles at the service desk and registers where I interacted with customers daily to fulfil their needs.
- Assisted at the service desk to answer enquiries on the phone and in-store.
- Processed returns and refunds in line with the store’s policy.
- Managed and organised the production of photo prints and canvas frames.
- Maintained high visual merchandising standards.
- Trained newly hired staff daily procedures at the service desk in one shift.
- Multitasked key responsibilities at the service desk during peak hours.
Education
Bachelor of Science - Psychology
University of New South Wales
12.2025
Certificate III - Fitness
TAFE NSW
12.2024
Skills
- Proficient in Salesforce, OASIS and Best Practice software
- Strong verbal communication skills
- Customer service
- Active listening
- Willingness to learn
- Problem-solving
Hobbies and Interests
- Reading self-developmental books
- Travelling to new places
- Lover of netball and touch football
- Regular gym training
Timeline
Customer Service Representative
Wolters Kluwer
06.2024 - Current
Dental Receptionist
Sunrise Dental
01.2024 - 06.2024
Medical Receptionist
My Health
03.2022 - 10.2022
Customer Service Assistant
Kmart
03.2021 - 03.2022
Bachelor of Science - Psychology
University of New South Wales
Certificate III - Fitness
TAFE NSW
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