Summary
Focused individual with a background ensuring that day to day operations are handled proficiently and effectively. A confident Fleet Supervisor with exemplary troubleshooting and testing skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced in developing and executing resource planning, coordination and utilization strategies to meet performance goals.
Overview
23
23
years of professional experience
Work History
Fleet supervisor – Bulk department
TEAM GLOBAL EXPRESS
05.2021 - Current
- Supervise, mentor and lead a fleet of outside hire, company drivers, sub-contractors and forklift drivers
- Developed cross-functional partnerships to drive initiatives and leverage internal resources.
- Oversee the administration tasks, delegations and requirements of company fleet
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Resolve escalated issues arising from our drivers, operations and other divisions
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Managed labor assignments and equipment allocations to meet operations and production goals.
- Work with Operations and sales teams to resolve proactively any arising issues or forecasts
- Co-ordinate daily runs and ensure area runs are prioritised accordingly with correct sized vehicle
- Strive to achieve 100 % DIFOT and ensure customer experience is positive
- Enter and ensure payroll and any pay queries are handled in a timely manner
- Perform any fleet inspections and report to maintenance
- Be first point of contact and be responsible for the fleet, including reporting of any accidents that may occur whilst on the road
- Follow the correct procedures and management in the event of the accident
- Find ways to cut costs / delivery run numbers and consolidate delivery runs to maximise profit
- Ensure the fleet are aware of current road regulations and ensure they are adhered to
- Train and motivate employees
- Assign and evaluate work to ensure proper work performance is met
- Discipline employees accordingly where required
- Provide toolbox meetings to the team and answer any questions raised, always follow up where needed
- Positively interact with drivers, upper management and other team members, which helps improve overall communication.
- Constantly inspect work areas and ensure clean and safe conditions are maintained
- Report any possible hazards in the department, follow up and close accordingly
- Ensure any freight returned to depot is addressed and processed in a timely manner.
Freight solutions
TOLL GLOBAL EXPRESS PARCELS
09.2019 - 05.2021
- Daily audit of priority and Ipec freight within the freight solutions area
- Receipt and cataloguing of incoming freight through scanning
- Investigate freight discrepancies.
- Prioritise flow of incoming and outgoing freight from freight solutions office
- Handle freight through repacks or damages
- Investigate and respond to a high number of emails
- Collaborated with team members to resolve challenges and improve productivity.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Inspected freight for any damage or faults prior to loading.
- Operated pallet jack to unload freight containers of varying weight and size.
- Investigate and respond to customer enquiries through Salesforce, and close off active enquires
- Proactively and communicate with customers and arrange delivery in a timely manner.
- Communicated with drivers and dispatch to coordinate delivery schedules.
- Used handheld scanner devices ( TED) to efficiently track and freight throughout distribution network.
Inventory Control Specialist
GAP LOGISTICS NSW
09.2014 - 07.2016
- Receive incoming goods, check for damage and for discrepancies between goods and invoices
- Arrange, Manage and perform Warehouse stocktake
- Check inbound freight quantities
- Report discrepancies directly to customer
- Write stock on/off SAP system
- Run daily system reports
- Ensure correct stock is in correct location in system
- Completed daily cycle counts to maintain accuracy of records.
- Provide reports to customers of Good stock, Resell stock and stock to be scrapped
- Assess all damages and report to customer
- Receive all rejection advice and report to customer, either write stock into system, arrange re delivery or repack
- Label goods with details of storage location
- Organise collections from various Courier companies according to requirements and timeframes
- Manage and organise all on forwarding country freight
- Built strong vendor relationships for timely goods and materials deliveries.
- Developed and implemented inventory management strategies for improved stock flow.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Book time slots
- Measure KPIs and report daily.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Audited and corrected discrepancies in inventory numbers.
Administrative Officer
FREIGHT SPECIALISTS NSW
01.2015 - 09.2015
- Enter and release orders for the warehouse customers
- Created, prepared, and delivered reports to various departments.
- Run daily KPI reports distribute to necessary
- Daily meetings with management re: discrepancy reports
- Run daily discrepancy reports
- Investigate discrepancies and open / close cases
- Daily order entry
- Prepared agendas and took notes at meetings to archive proceedings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Warehouse Administrator
RAND REFRIGERATED LOGISTICS
03.2012 - 01.2014
- Enter and release orders for warehouse customers
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Serial pick orders by relevant UBD or requested batches
- Confirm orders in system and finalise for picking
- Organise paperwork and labels
- Investigate with warehouse staff in relation to missing freight or incorrect/ incomplete paperwork
- Communicate and ensure designated time slots are met
- Consignment entry
- Daily reporting for various customers
- Attend customers queries via email and phone
- Process and complete linehaul paperwork
- Dock walks / Freezer checks for any leftover freight
- Label freight SSCC and delivery labels
- Proactively report to customers any late or missed delivery advice, rebook freight with 3PL if available
- Restack pallets due to faulty packaging or rejection.
- Participate in team events
- Coordinated driver dispatch to accomplish daily delivery requirements.
Customer Service Officer, Operations Department
KARRAS COLD LOGISTICS
03.2009 - 12.2009
- Data Entry of all customer orders by deadline
- Run daily reports of any late deliveries or freight issues
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Investigate rejections and complaints
- Organise paperwork and connotes for Local Inbound/ outbound drivers
- General admin duties.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Pallet Control ( TEMP POSITION )
RAND REFRIGERATED LOGISTICS
01.2009 - 03.2009
- Enter Chep/Loscam pallet dockets into 2ic system
- Update and create spreadsheets for pallet accounts
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Export data in 2ic
- Import new trading partners
- General admin duties
- Daily operations meetings.
Customer Service Specialist
TOLL REFRIGERATED NSW
04.2006 - 12.2008
- Inform customers of any issues relating to their freight
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Daily meetings with operations team regarding missing / late freight
- Contact State managers regarding any delivery issues or future changes
- Enter all issues to the internal system Investigate all issues not restricted to, late deliveries, damages and shortages
- Communicate and work closely with Operations and Administration teams
- Follow up and close investigations
- Organise and monitor stock dumping
- Meet with clients and work on solutions and future developments
- INBOUND FREIGHT /LINEHAUL ADMINISTRATOR
- Data Entry and pricing of all consignments daily
- Create Safe drive plans with interstate drivers, fatigue management
- Create and price driver manifests, payments to Sub-contractors
- Organise collections from Courier companies according to requirements and timeframes
- Possess above-average 'attention to detail' skills, triple check documentation such as manifests and invoices to ensure all details are true and correct
- Set temperature on trailers and rail units
- Set data loggers - track via satellite
- Assist stock takes
- Maintain daily linehaul spreadsheets, distribute throughout the day to operations
- Cover admin team whilst on leave including: Create purchase orders
- Payroll
- Excel/Microsoft word
- General admin duties and KPI reports
- Undertake all duties as directed by Supervisors and Managers, possess an excellent work record.
ADMINISTRATION OFFICER
EUROLINX PTY LTD
11.2003 - 08.2005
- Take inbound enquiries regarding product information
- Monitor overseas stock quantities with National Sales manager
- Organise overseas deliveries including customs paperwork and paperwork for 3PL collection
- Receive incoming client calls regarding stock levels, availability and pricing
- Invoicing purchase orders and placing Back orders
- Work at sales conventions, providing up to date product information
- General admin duties, spreadsheets and word docs as well as reporting.
TRAINEESHIP
TOURISM NSW
01.2003 - 11.2003
- Provide up to date information to customers face to face for Sydney transport, attractions and accommodation
- Call centre for Tourism NSW
- Working in Sydney International airport assisting arrivals and departures
- Completion of Certificate III in Tourism and Office operations.
CIVIC VIDEO
01.2001 - 01.2003
- Set up new customers into in house system
- Resolve any issues
- Assist with any admin duties
- Receive and sign off stock
- Balance cash register at close
- Open close store
- Recommend products
- Run daily reports.
Education
High School Diploma -
12.2002
Skills
- Supervision and Leadership
- Operations
- Good Telephone Etiquette
- Project Planning
- Problem-Solving
- Dependable and Responsible
- Attention to Detail
- Critical Thinking
- Friendly, Positive Attitude
- Customer Service
- Self-Directed
- Friendly, Positive Attitude
- Customer Service
- Self-Directed
- Departmental oversight
Attributes
- Professional personal grooming and appearance, polite and well mannered
- Speak clearly with excellent eye contact, ensure clients and colleagues feel at ease
- Ability to liaise with people from a diverse range of cultural, religious and socio-economic backgrounds, at all levels
- Understand and respect the chain of command, take direction well and respond to constructive criticism, committed to excellence in the delivery of five-star customer service
- Can cope with the unexpected and work effectively under pressure
- Excellent team player who 'pulls their weight', believe in the TEAM philosophy
Programs
- Tollworks
- 2ic
- Paperless Warehouse system
- SAP
- Microsoft Word / Excel
- Toll Connect
- Salesforce
Education And Training
- 2007 Certificate of completion of Applied Fatigue management TLIF1007C
- 2007 Certificate TLIF6307C- Administer the implementation of fatigue management
- Statement of attainment Cert III Transport and Logistics
- Currently studying Cert IV Business Administration
- School Certificate: Statement of attainment and completion issued by Condell Park High School
- 2003 - Certificate III Tourism and office operations
Career Overview
Experienced Fleet supervisor and Logistics all-rounder who holds extensive experience in working in Transport and Warehouse and 3PL I have also experience in Office-Administration and Customer Service. I have been trained in roles in Receiving and dispatching, Local PUD operations, Administration, warehouse, line haul and duties in warehousing. I have also completed a Fatigue Management course and certificate III in Transport and logistics. In the near future I endeavour to complete my Cert IV in Business Administration with the ambition of competing my Diploma in Logistics.
Timeline
Fleet supervisor – Bulk department - TEAM GLOBAL EXPRESS
05.2021 - Current
Freight solutions - TOLL GLOBAL EXPRESS PARCELS
09.2019 - 05.2021
Administrative Officer - FREIGHT SPECIALISTS NSW
01.2015 - 09.2015
Inventory Control Specialist - GAP LOGISTICS NSW
09.2014 - 07.2016
Warehouse Administrator - RAND REFRIGERATED LOGISTICS
03.2012 - 01.2014
Customer Service Officer, Operations Department - KARRAS COLD LOGISTICS
03.2009 - 12.2009
Pallet Control ( TEMP POSITION ) - RAND REFRIGERATED LOGISTICS
01.2009 - 03.2009
Customer Service Specialist - TOLL REFRIGERATED NSW
04.2006 - 12.2008
ADMINISTRATION OFFICER - EUROLINX PTY LTD
11.2003 - 08.2005
TRAINEESHIP - TOURISM NSW
01.2003 - 11.2003
- CIVIC VIDEO
01.2001 - 01.2003
Condell Park High School - High School Diploma,