Michelle Hurley

Work History

Fleet supervisor – Bulk department

TEAM GLOBAL EXPRESS

05.2021 - Current

Supervise, mentor and lead a fleet of outside hire, company drivers, sub-contractors and forklift drivers
Developed cross-functional partnerships to drive initiatives and leverage internal resources.
Oversee the administration tasks, delegations and requirements of company fleet
Provided all drivers with pertinent safety materials regarding rules and regulations.
Resolve escalated issues arising from our drivers, operations and other divisions
Completed projects by effectively delegating tasks and overseeing employee performance.
Managed labor assignments and equipment allocations to meet operations and production goals.
Work with Operations and sales teams to resolve proactively any arising issues or forecasts
Co-ordinate daily runs and ensure area runs are prioritised accordingly with correct sized vehicle
Strive to achieve 100 % DIFOT and ensure customer experience is positive
Enter and ensure payroll and any pay queries are handled in a timely manner
Perform any fleet inspections and report to maintenance
Be first point of contact and be responsible for the fleet, including reporting of any accidents that may occur whilst on the road
Follow the correct procedures and management in the event of the accident
Find ways to cut costs / delivery run numbers and consolidate delivery runs to maximise profit
Ensure the fleet are aware of current road regulations and ensure they are adhered to
Train and motivate employees
Assign and evaluate work to ensure proper work performance is met
Discipline employees accordingly where required
Provide toolbox meetings to the team and answer any questions raised, always follow up where needed
Positively interact with drivers, upper management and other team members, which helps improve overall communication.
Constantly inspect work areas and ensure clean and safe conditions are maintained
Report any possible hazards in the department, follow up and close accordingly
Ensure any freight returned to depot is addressed and processed in a timely manner.

Freight solutions

TOLL GLOBAL EXPRESS PARCELS

09.2019 - 05.2021

Daily audit of priority and Ipec freight within the freight solutions area
Receipt and cataloguing of incoming freight through scanning
Investigate freight discrepancies.
Prioritise flow of incoming and outgoing freight from freight solutions office
Handle freight through repacks or damages
Investigate and respond to a high number of emails
Collaborated with team members to resolve challenges and improve productivity.
Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
Inspected freight for any damage or faults prior to loading.
Operated pallet jack to unload freight containers of varying weight and size.
Investigate and respond to customer enquiries through Salesforce, and close off active enquires
Proactively and communicate with customers and arrange delivery in a timely manner.
Communicated with drivers and dispatch to coordinate delivery schedules.
Used handheld scanner devices ( TED) to efficiently track and freight throughout distribution network.

Inventory Control Specialist

GAP LOGISTICS NSW

09.2014 - 07.2016

Receive incoming goods, check for damage and for discrepancies between goods and invoices
Arrange, Manage and perform Warehouse stocktake
Check inbound freight quantities
Report discrepancies directly to customer
Write stock on/oﬀ SAP system
Run daily system reports
Ensure correct stock is in correct location in system
Completed daily cycle counts to maintain accuracy of records.
Provide reports to customers of Good stock, Resell stock and stock to be scrapped
Assess all damages and report to customer
Receive all rejection advice and report to customer, either write stock into system, arrange re delivery or repack
Label goods with details of storage location
Organise collections from various Courier companies according to requirements and timeframes
Manage and organise all on forwarding country freight
Built strong vendor relationships for timely goods and materials deliveries.
Developed and implemented inventory management strategies for improved stock flow.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Coordinated driver dispatch to accomplish daily delivery requirements.
Led improvement initiatives to advance operational efficiencies and increase revenue.
Book time slots
Measure KPIs and report daily.
Recorded information, shortages, and discrepancies to keep records current and accurate.
Audited and corrected discrepancies in inventory numbers.

Administrative Officer

FREIGHT SPECIALISTS NSW

01.2015 - 09.2015

Enter and release orders for the warehouse customers
Created, prepared, and delivered reports to various departments.
Run daily KPI reports distribute to necessary
Daily meetings with management re: discrepancy reports
Run daily discrepancy reports
Investigate discrepancies and open / close cases
Daily order entry
Prepared agendas and took notes at meetings to archive proceedings.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Warehouse Administrator

RAND REFRIGERATED LOGISTICS

03.2012 - 01.2014

Enter and release orders for warehouse customers
Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Serial pick orders by relevant UBD or requested batches
Conﬁrm orders in system and ﬁnalise for picking
Organise paperwork and labels
Investigate with warehouse staﬀ in relation to missing freight or incorrect/ incomplete paperwork
Communicate and ensure designated time slots are met
Consignment entry
Daily reporting for various customers
Attend customers queries via email and phone
Process and complete linehaul paperwork
Dock walks / Freezer checks for any leftover freight
Label freight SSCC and delivery labels
Proactively report to customers any late or missed delivery advice, rebook freight with 3PL if available
Restack pallets due to faulty packaging or rejection.
Participate in team events
Coordinated driver dispatch to accomplish daily delivery requirements.

Customer Service Officer, Operations Department

KARRAS COLD LOGISTICS

03.2009 - 12.2009

Data Entry of all customer orders by deadline
Run daily reports of any late deliveries or freight issues
Responded to customer calls and emails to answer questions about products and services.
Provided primary customer support to internal and external customers.
Investigate rejections and complaints
Organise paperwork and connotes for Local Inbound/ outbound drivers
General admin duties.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Updated account information to maintain customer records.

Pallet Control ( TEMP POSITION )

RAND REFRIGERATED LOGISTICS

01.2009 - 03.2009

Enter Chep/Loscam pallet dockets into 2ic system
Update and create spreadsheets for pallet accounts
Handled confidential and sensitive information with discretion and tact.
Answered high volume of phone calls and email inquiries.
Export data in 2ic
Import new trading partners
General admin duties
Daily operations meetings.

Customer Service Specialist

TOLL REFRIGERATED NSW

04.2006 - 12.2008

Inform customers of any issues relating to their freight
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Provided primary customer support to internal and external customers.
Daily meetings with operations team regarding missing / late freight
Contact State managers regarding any delivery issues or future changes
Enter all issues to the internal system Investigate all issues not restricted to, late deliveries, damages and shortages
Communicate and work closely with Operations and Administration teams
Follow up and close investigations
Organise and monitor stock dumping
Meet with clients and work on solutions and future developments
INBOUND FREIGHT /LINEHAUL ADMINISTRATOR
Data Entry and pricing of all consignments daily
Create Safe drive plans with interstate drivers, fatigue management
Create and price driver manifests, payments to Sub-contractors
Organise collections from Courier companies according to requirements and timeframes
Possess above-average 'attention to detail' skills, triple check documentation such as manifests and invoices to ensure all details are true and correct
Set temperature on trailers and rail units
Set data loggers - track via satellite
Assist stock takes
Maintain daily linehaul spreadsheets, distribute throughout the day to operations
Cover admin team whilst on leave including: Create purchase orders
Payroll
Excel/Microsoft word
General admin duties and KPI reports
Undertake all duties as directed by Supervisors and Managers, possess an excellent work record.

ADMINISTRATION OFFICER

EUROLINX PTY LTD

11.2003 - 08.2005

Take inbound enquiries regarding product information
Monitor overseas stock quantities with National Sales manager
Organise overseas deliveries including customs paperwork and paperwork for 3PL collection
Receive incoming client calls regarding stock levels, availability and pricing
Invoicing purchase orders and placing Back orders
Work at sales conventions, providing up to date product information
General admin duties, spreadsheets and word docs as well as reporting.

TRAINEESHIP

TOURISM NSW

01.2003 - 11.2003

Provide up to date information to customers face to face for Sydney transport, attractions and accommodation
Call centre for Tourism NSW
Working in Sydney International airport assisting arrivals and departures
Completion of Certiﬁcate III in Tourism and Oﬃce operations.

CIVIC VIDEO

01.2001 - 01.2003

Set up new customers into in house system
Resolve any issues
Assist with any admin duties
Receive and sign oﬀ stock
Balance cash register at close
Open close store
Recommend products
Run daily reports.

Summary

Overview

Work History

Fleet supervisor – Bulk department

Freight solutions

Inventory Control Specialist

Administrative Officer

Warehouse Administrator

Customer Service Officer, Operations Department

Pallet Control ( TEMP POSITION )

Customer Service Specialist

ADMINISTRATION OFFICER

TRAINEESHIP

Education

High School Diploma -

Skills

Attributes

Programs

Education And Training

Career Overview

Timeline

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