Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Huynh

Summary

Highly motivated and detail-oriented professional with a strong background in customer service and onboarding processes. Seeking a challenging position in a dynamic organisation where I can utilise my skills in communication, compliance, and customer experience.

Overview

6
6
years of professional experience

Work History

Onboarding Specialist

CMC Markets
03.2023 - 01.2024
  • Successfully review documents and complete account openings for stockbroking and CFD client
  • Effectively communicate with external parties to facilitate smooth account onboarding processes
  • Thoroughly ensure compliance with regulatory requirements by conducting KYC and AML checks on all submitted documents
  • Consistently completed assigned tasks in a timely manner, adhering to SLA to ensure high level of customer experience.

Team Member

Chatime
11.2020 - 03.2023
  • Provided exceptional customer service by taking orders and preparing drinks for in-store and online customers
  • Managed cash handling responsibilities and ensuring 100% accuracy in balancing cash drawers at the end of each shift
  • Took charge of opening and closing duties, including cash counting, prepping toppings, and ensuring cleanliness.

Sales Associate

H&M
06.2022 - 11.2022
  • Greeted and engaged with customers in the service areas and on the sales floor to provide the best customer experience and processed transactions, managed returns, and exchanges
  • Provided support and performed various tasks such as maintaining a clean fitting room and organizing merchandise on the sales floor to ensure a positive shopping experience
  • Responsible for cashing up tills at the end of each day.

Team Member

Gus's Seafood
09.2017 - 02.2021
  • Provided outstanding customer service by taking orders and preparing food both for in-store and online customers and ensured accuracy and attention to special requests or dietary preferences
  • Process cash, credit card, or digital payment transactions accurately and efficiently
  • Took charge of closing responsibilities by ensuring workspace and kitchen cleanliness and cleaning the dining area.

Education

Georges River College Oatley Senior Campus
Oatley, NSW
12.2020

Georges River College Penshurst Girls Campus
Penshurst, NSW
12.2018

Skills

  • Teamwork
  • Time management
  • Task prioritisation
  • Customer service
  • Problem solving
  • High attention to detail

Timeline

Onboarding Specialist

CMC Markets
03.2023 - 01.2024

Sales Associate

H&M
06.2022 - 11.2022

Team Member

Chatime
11.2020 - 03.2023

Team Member

Gus's Seafood
09.2017 - 02.2021

Georges River College Oatley Senior Campus

Georges River College Penshurst Girls Campus

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Michelle Huynh