Michelle Ireland
Banksia Beach,QLD
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
11
11
years of professional experience
Work History
Hospitality Operations Manager
Australian Internships
01.2024 - Current
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Defined clear targets and objectives and communicated to other team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
Group Operations Manager
Sealink K'gari (Kingfisher Bay Resort, K'gari Tour
03.2018 - 01.2024
- Optimized resource allocation for improved operational efficiency and cost reduction.
- Ensured compliance with industry regulations and company policies through diligent monitoring and enforcement of standards.
- Empowered employees by promoting a culture of continuous learning, resulting in enhanced skill sets among staff members.
- Evaluated employee performance regularly, providing constructive feedback for professional growth and development.
- Overcame challenges in the face of change by remaining agile and adaptable in decision-making processes.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed multiple projects simultaneously, ensuring timely completion while adhering to budget constraints.
- Created an environment that fostered teamwork, open communication, and a focus on achieving common goals.
- Resolved problems, improved operations and provided exceptional service.
Contact Centre Manager
TAFE NSW - Tamworth Campus
01.2014 - 02.2018
- Gained strong leadership skills by managing projects from start to finish.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Indigenous Program Manager
Department Of Prime Minister & Cabinet
01.2013 - 01.2014
- Designed and developed programs and projects for dissemination to personnel.
- Coached team members on productivity strategies to accomplish challenging goals.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified program obstacles and communicated possible impacts to team.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Education
Diploma - Business Management (Human Resources Management)
SmartSKill
Brisbane01.2006
Skills
Negotiation and Conflict Resolution
Administration and Reporting
Staff Management
Customer Relationship Management
Performance reviewing
Managing Operations and Efficiency
Process Improvement
Operations Management
Work Planning and Prioritization
Staff Training
Interpersonal Relations
Team Leadership
Human Resources Management
Business Development
Complex Problem-Solving
Staff Training and Development
Timeline
Hospitality Operations Manager
Australian Internships
01.2024 - Current
Group Operations Manager
Sealink K'gari (Kingfisher Bay Resort, K'gari Tour
03.2018 - 01.2024
Contact Centre Manager
TAFE NSW - Tamworth Campus
01.2014 - 02.2018
Indigenous Program Manager
Department Of Prime Minister & Cabinet
01.2013 - 01.2014
Diploma - Business Management (Human Resources Management)
SmartSKill
Similar Profiles
Julia DoumbiaJulia Doumbia
Intern at High School InternshipsIntern at High School Internships
Madison Vegas-RossMadison Vegas-Ross
Social Media Marketing intern at Sweety High Media InternshipsSocial Media Marketing intern at Sweety High Media Internships
CARLA GOMEZCARLA GOMEZ
English Support Intern at Berkeley Global InternshipsEnglish Support Intern at Berkeley Global Internships
Elle LucasElle Lucas
Biosecurity Field Officer at Queensland Government DPI FAEPBiosecurity Field Officer at Queensland Government DPI FAEP
Linda RoweLinda Rowe
Podiatry Practice Manager at Advanced PodiatryPodiatry Practice Manager at Advanced Podiatry