Michelle JIANG
Melbourne
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
9
9
years of professional experience
Work History
Team Lead-Demand /Logistics Planner
Arlec Pty Ltd
12.2022 - Current
- Oversee the end-to-end process of international shipments, including planning, execution, and delivery
- Ensure that all shipments comply with the legal and regulatory requirements of both the originating and destination countries
- Maintain and build relationships with suppliers, stakeholders and warehouse
- Develop and produce timely reporting, identifying risks and opportunities, providing insights and expertise to the team
Demand/Logistics Planner
Arlec Pty Ltd
08.2020 - 12.2022
- Maintain accurate and timely information in designated systems, specifically product status, forecast spreadsheet, promotional quantities for allocated product categories
- Analyze historical sales data and market trends to anticipate future demand and adjust inventory levels accordingly
- Managing the logistics activities including delivery processing, shipment coordination, follow up and response
- Work closely with the warehouse, freight forwarders and Wharf cartage service providers to ensure the stock delivered on time and to minimize related costs
Operations Officer
Collinstar Capital Pty Ltd
09.2016 - 12.2019
- Ensured customers' enquirers and complaints were handled and resolved accurately and quickly by replying their emails and messages
- Maintained customers' profiles in the systems by ensuring the accuracy of them
- Collected and examined information to contribute to the work area's reports, findings, decision-making or recommendations
- Provided operational support to all business units including administrative, financial and HR departments
- Contributed in creating the company's customer service process manual, used company wide
- Top Customer Service Award in 2017-18 for providing excellent customer experience
Education
Master of Mangement - Finance
University of Melbourne
07.2016
Bachelor of Business -
Monash University
12.2014
Skills
- Relationship Management
- Supply Chain Optimization
- Data Analysis and Reporting
- Cost Analysis and Optimization
- Ability to Multitask
- Time Management
- Communication Skills
- Teamwork
- Problem Solving
- Coordination Skill
- Detail-orientated
Hobbies and Interests
- Photography
- Hiking
Timeline
Team Lead-Demand /Logistics Planner
Arlec Pty Ltd
12.2022 - Current
Demand/Logistics Planner
Arlec Pty Ltd
08.2020 - 12.2022
Operations Officer
Collinstar Capital Pty Ltd
09.2016 - 12.2019
Bachelor of Business -
Monash University
Master of Mangement - Finance
University of Melbourne
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