Summary
Overview
Work History
Education
Skills
Details
References
Timeline
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Michelle Katoa

Kalgoorlie,WA

Summary

An independent self-driven and passionate young woman, with a strong work ethic seeking full-time employment. Hoping to apply my enthusiastic and adaptive skills to your workplace. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Stores Person

BigW DC
01.2020 - 10.2023
  • Receive orders from Big W stores all around Australia and making sure they were packed safely and loaded into trucks VIA Electric Pallet Jack Machine and 3 Wheel - Electric Forklift
  • Managed inventory levels to ensure accurate stock counts
  • Created and maintained a database of parts and products, ensuring accurate records and timely delivery
  • Coordinated the delivery of goods to various customers, ensuring on-time delivery with minimal delays
  • Oversaw the daily loading and unloading of goods, ensuring that all items are accounted for and stored correctly.

Call Centre Agent

GTEK Solutions
11.2018 - 12.2019
  • Developed customer service protocols that improved call resolution time
  • Resolved customer complaints in a timely and satisfactory manner
  • Handled high-volume of customer inquiries in a professional and timely manner, resulting increases in customer satisfaction ratings
  • Developed scripts and processes to improve customer service efficiency and reduce response times.

Retail Clerk

Kmart
10.2017 - 11.2018
  • Collaborated with other retail staff to ensure all customer needs were met in a timely manner
  • Performed cashier duties in a high-volume retail environment, processing up to 100 transactions per shift
  • Assisted in the training of new retail staff.

Education

RSA & RCG -

Hospitality And Tourism School
09.2019 - 05.2019

Higher School Certificate -

All Saints Catholic College
01.2013 - 05.2018

Skills

Communication Skillsundefined

Details

Collins Street, Kalgoorlie, WA, 6430, 0426722291, katoa.michelle@gmail.com, 12/14/00, Tongan/Australian

References

  • Annarosa Paselio, Big W, losa0503@gmail.com, 0422703407
  • Natasha Faulua, GTEK Solutions, faulua.natasha@gmail.com, 0451612974

Timeline

Stores Person

BigW DC
01.2020 - 10.2023

RSA & RCG -

Hospitality And Tourism School
09.2019 - 05.2019

Call Centre Agent

GTEK Solutions
11.2018 - 12.2019

Retail Clerk

Kmart
10.2017 - 11.2018

Higher School Certificate -

All Saints Catholic College
01.2013 - 05.2018

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Michelle Katoa