Summary
Overview
Work History
Education
Skills
Compulsory Online Learning
References
Timeline
Generic

Michelle Kerle

Thargomindah,QLD

Summary

Maintain and improve the goals and expectations of the employer to achieve the desired outcomes of the employer that can then provide a greater level of deliverance to the community. To develop the desired skills of the position description in a timely manner and to be able to prove that with these skills that I can accomplish the desired job. To consolidate acquired skills and knowledge in a dynamic and reputable organisation. To be able to continue to study and improve skills in the desired job which in turn will improve the quality of deliverance to the community. Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.

Overview

16
16
years of professional experience

Work History

Customer Service

Woolworth's
  • Handling of produce with care, handling of money and counting.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Followed through with client requests to resolve problems.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Researched and corrected customer concerns to promote company loyalty.
  • Collaborated with marketing department to launch and manage promotional activities and campaigns.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained produce area and kept produce storage area clean and sanitary.
  • Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
  • Assisted customers with produce questions.
  • Planned attractive produce displays, using colour and texture to enhance.
  • Selected items for specials and marked down items to reduce losses.
  • Purchased produce following guidelines of marketing plan.
  • Trimmed, washed and bundled produce.
  • Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Priced produce to achieve margin and sales goals.
  • Maintained produce display, and prep and storage areas in clean and orderly condition.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Counted money in drawers at beginning and end of each shift

Patient Assessment and Monitoring

University Of Melbourne Equine Hospital
  • Qualified vet nurse and equine vet nurse
  • Supplying vets and students with photocopies of all records and information
  • Cleaning of facilities
  • Communication with owners, patients' parents/children/carers
  • Administration of medications and intravenous therapy
  • Venepuncture
  • Wound management
  • Coordination of patient admissions, discharges, and transfers
  • Maintaining and having input into nursing care plans and other medical records
  • Advising patients on health maintenance and/or disease prevention
  • Maintaining patient confidentiality.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odours.
  • Answered owner animal health questions and advised on best care practices.
  • Assisted senior staff with blood analyses and physical assessments.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Administered medications to animals in treatment and documented changes in condition.
  • Managed medical intervention and therapy for animals in collaboration with veterinarian.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Assisted in preparation and administration of anesthesia for surgical processes.
  • Assisted veterinarians with radiographs and ultrasounds.
  • Educated clients on nutrition, preventive health and other animal care.
  • Prepared, sterilized and maintained medical instruments and equipment.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Administered prescribed injectable controlled substances, tranquilisers, sedatives and injectable or inhalant anesthetics.
  • Designed and created client education materials and marketing materials for hospital services.
  • Administer medications, vaccines and treatments as instructed by veterinarian.

Farm Manager

Nooyeah Downs
03.2023 - Current
  • All aspects of Cattle Farm
  • Cutting, de-horning, mouthing, injections, backlining, weighing, feedlot, rotational feeding paddocks, allotting cattle to contracts sort through livestock agents, recording all aspects, good organisational skills
  • Aspects of Cropping — can drive all types of tractors and cropping machinery, Use of guiding technology, Truck driving, use of chemical, Spraying, Baling, Cutting Hay
  • Management of Staff and contractors
  • Reports and maintain accurate records
  • Following WHS procedures and policies
  • Maintain yearly budget
  • Provide employers with quotes on equipment and projects
  • Cook for contractors, workers, backpackers
  • Gardening and looking after all aspects of homesteads and surrounding grounds.
  • Worked closely with employees to improve practices, techniques and safety choices, optimizing performance, and minimizing waste.
  • Managed feed and inventory of facility.
  • Planned, directed, delegated and performed daily chores for farm.
  • Evaluated animal feed rations to deliver maximum intake and daily gain to reduce overall cost per head.
  • Performed inventory control and quality assurance of farm's products, supplies and materials and discarded or reordered products as necessary.
  • Performed repairs and preventive maintenance on equipment and property.
  • Inspected and repaired equipment for livestock and crop management.
  • Maintained ranch records and documentation.
  • Placed supply orders, restocked supplies and merchandised products for purchase by customers.
  • Enforced strong safety and environmental protections to support habitats while preventing harm to employees or consumers.
  • Budgeted equipment purchases and regular repairs.
  • Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
  • Collected and reported on metrics related to stock growth, production actions and environmental assessments to facilitate effective decision making.
  • Wrote and improved SOPs to maintain consistency across shifts and work areas.

Assistant Station Manager

Olivevale Pastoral
04.2022 - 03.2023
  • All aspects of managing a cattle/tourist station, including managing staff and leading staff in daily duties
  • Maintaining workplace health and safety
  • Mustering, cattle processing, and maintaining accurate records
  • Yard building and fence building
  • Machinery work and spraying fence lines with chemicals
  • Hay production and feeding out
  • Raising poddies and checking dams and cattle
  • Trapping cleanskin cattle.

Livestock Handler

JBS Oakey
03.2021 - 01.2022
  • Movement of Receival cattle from the receivals yards to be moved to the abattoir holding yards than onto the kill floor.
  • Checking of cattle within the feedlot operations, Movement of all cattle, Health checks of cattle within the feedlot, weighing of cattle.

Farm Manager Assistant

Bonney Downs Pastoral
01.2018 - 03.2021
  • Backgrounding farm that receives between 5000 and 12000 head of cattle
  • Daily feeding program for the feedlot
  • Homestead and water checks
  • Livestock and boundary fencing
  • Moving cattle from paddock to paddock
  • Office work
  • Driving tractors, loaders, graders, trucks
  • Mustering on quads, motorbikes, and horses
  • Crop farming for hay and forage
  • Assisting in the running of a farm for cropping and sheep.

2IC Produce

Woolworth's
07.2017 - 01.2018
  • Delivering excellent quality fruit and vegetables
  • Customer service
  • Handling of cash
  • Providing positive service to customers.

Australian Bureau of Statistics

08.2016 - 11.2016
  • Delivering government ABS forms and collecting
  • Helping people complete their ABS on time
  • Confidentiality and workplace health and safety.

Food works

Monto
09.2013 - 08.2014
  • Customer service representative
  • Cash handling
  • Handling regulated stock
  • Taking phone messages
  • Restocking shelves
  • Ordering stock
  • Cleaning the store.

Australia Post

06.2013 - 09.2013
  • Delivering mail and parcels
  • Following Australia Post regulations
  • Confidentiality and workplace health and safety.

Ridgehaven Retirement Complex

12.2007 - 04.2013
  • Working as an AIN in an aged care facility
  • Following facility policies and procedures
  • Providing care to residents
  • Maintaining high standards of care
  • Orientating new carers
  • Updating procedures
  • Working in a team
  • Maintaining workplace health and safety
  • Communication with residents, family members, staff, and community members.

Education

EEN Endorsed Enrolled Nurse -

12.2021

Assistant in Nursing (AIN) Cengage Distant Education -

12.2010

Certificate Ill in Equine Vet Nursing Goldburn Tafe Victoria -

12.2006

Certificate IV in Vet Nursing Goldburn Tafe Victoria -

12.2006

Year 12 St Ursula's College Yeppoon -

12.1996

Skills

  • Stock book
  • Proficient computer skills
  • Medical database maintenance skills
  • Excel
  • Word
  • Outlook
  • PowerPoint
  • Publisher
  • Taxation office for own business Bas statements and Taxation purposes
  • Feedlot operations
  • Broadacre Cropping both Dry and Wet
  • All aspects of cattle management
  • Cattle drafting
  • Dehorning and Castration
  • Vet Treatment of animals
  • Ability to think outside the box
  • Ability to stick to budget
  • All aspects of sheep farming
  • Ability to operate various sizes of heavy machinery safely
  • Ability to operate various sizes of trucks and trailers
  • Client service and public interaction skills
  • Analytical and problem-solving skills
  • Decision making skills
  • Maintain daily records
  • Stress management skills
  • Time management skills
  • Mechanical skills
  • Electrical Skills
  • Mustering on Quads, Motorbikes, Horses, Buggy's
  • Critical Thinking
  • Complex Problem-Solving
  • Cash Register Operations
  • Explaining Policies
  • Loss Prevention Goals Monitoring
  • Customer Service Process Improvement
  • Unsupervised Learning
  • Customer Loyalty
  • Customer Inquiries
  • Daily Reporting
  • Maintaining Clean Work Areas
  • Reading Comprehension
  • Accounts Payable and Accounts Receivable
  • Rewards Programs
  • Service Quality
  • Effective Working Relationships
  • Safe Food Handling Practices
  • Company Safety Standards
  • Calm and Professional Under Pressure
  • Weed Control Monitoring
  • Animal Illness Assessment
  • Humane Animal Treatment
  • Animal Health Inspections
  • Chemical Identification
  • Medication Administration
  • Vaccination Administration
  • Water Requirements Assurance
  • Time Management Strength
  • Pest Control Monitoring
  • Livestock Management
  • Vendor Contracts
  • Service Records
  • Supervise Employees
  • Cost Savings
  • Disease and Pest Management
  • Staff Management
  • Contract Services
  • Pesticide Application
  • Production Operations
  • Irrigation Systems
  • Stock Evaluation

Compulsory Online Learning

  • RSA
  • Mental Health First Aid Certificate
  • Basic Life Support (BLS) - CPR and airway management
  • Manual Handling - No lift techniques
  • Occupational Health and Safety (OHS) - Ensuring a safe workplace.
  • Fire Safety and Evacuation Procedures - Crisis management. Bullying and Harassment - Fair work practices
  • Aggression Management and Prevention - Conflict resolution
  • Hand Hygiene Infection control
  • Statement of Attainment of Owner Builder Permit
  • Current Blue Card
  • Approach to diagnosis and management of the itchy pet
  • Emodepside
  • Pancreatitis in Dogs
  • Otitis
  • Demodicosis
  • Management of pain in companion animals
  • Hyperthyroidism in cats
  • Adrenal disease in small animal medicine (part I and part 2)
  • The human-animal bond module (part I and part 2)
  • Marketing course
  • Fluid therapy in small animal medicine
  • Parasite Advisor
  • Anaesthesia - Nurse (part I and part 2)
  • Attendance to Hill's pet nutrition veterinary nutritional advocate weekend

References

  • Brad Keevers, 0428 470 746
  • Peter Goyder, 0437 077 018
  • Brett Smith, 0455 877 126
  • Reg Kerle, 0409 660 666

Timeline

Farm Manager

Nooyeah Downs
03.2023 - Current

Assistant Station Manager

Olivevale Pastoral
04.2022 - 03.2023

Livestock Handler

JBS Oakey
03.2021 - 01.2022

Farm Manager Assistant

Bonney Downs Pastoral
01.2018 - 03.2021

2IC Produce

Woolworth's
07.2017 - 01.2018

Australian Bureau of Statistics

08.2016 - 11.2016

Food works

Monto
09.2013 - 08.2014

Australia Post

06.2013 - 09.2013

Ridgehaven Retirement Complex

12.2007 - 04.2013

Customer Service

Woolworth's

Patient Assessment and Monitoring

University Of Melbourne Equine Hospital

EEN Endorsed Enrolled Nurse -

Assistant in Nursing (AIN) Cengage Distant Education -

Certificate Ill in Equine Vet Nursing Goldburn Tafe Victoria -

Certificate IV in Vet Nursing Goldburn Tafe Victoria -

Year 12 St Ursula's College Yeppoon -

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Michelle Kerle