Summary
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Michelle Killick

0431 879 175
St Clair,NSW

Summary

My name is Michelle. I'm 38 years old and a mother of 5. I haven't had a paid job for the last 15 years, however I have done lots of volunteer work and jobs on the side such as cleaning, pet sitting (paid) and what's listed in my experience. I haven't had the time with kids in school, extracurriculars for the kids and family commitments to hold a fulltime or partime job. I am a very reliable, fast learner who is willing to learn any new skills and any new job roles or positions. I also have a full car licence and my own vehicle.

Work History

Delivery Driver

Scott Henning
01.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

canteen assistant

Banks Public School
02.2024 - 12.2024
  • I currently volunteer a couple days a week in Banks Public School from 9:30am-1:30pm as a volunteer canteen assistant helping organize school lunches, make food, take stock and handle cash.

receptionist

Mt Druitt Health Care Medical & Dental Centre
01.2006 - 07.2006
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.

pet groomer

Lea's Grooming
01.2000 - 01.2003
  • Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming.
  • Maintained a clean, organized workspace to ensure the health and safety of both pets and staff members.
  • Prevented injuries by safely handling pets of various sizes and temperaments during grooming sessions.
  • Reduced stress for anxious pets with gentle handling techniques and calming environments during grooming sessions.
  • Managed inventory of grooming supplies and equipment, placing orders as needed to maintain adequate stock levels.
  • Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Advised clients on post-grooming care instructions to maintain optimal results.
  • Upheld strict sanitation standards by thoroughly cleaning tools, equipment, surfaces after each use.
  • Assisted pet owners in selecting appropriate grooming products for their pets'' needs, including shampoos, conditioners, and brushes.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.

counter/cashier

OZ Fried Chicken
01.2000 - 01.2001
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Aided in loss prevention efforts by diligently monitoring register activities and reporting discrepancies.
  • Ensured compliance with company policies and procedures, maintaining the highest standards of professionalism.
  • Supported store operations by assisting in stocking shelves and organizing merchandise displays when needed.
  • Provided exceptional product knowledge, guiding customers towards informed purchasing decisions.
  • Handled high volumes of customers during peak hours, maintaining composure under pressure.
  • Collaborated with team members to maintain sufficient inventory levels at the counter area.
  • Assisted in training new employees on cashier procedures and best practices to improve overall team performance.
  • Managed cash register operations, ensuring accuracy in all financial transactions.
  • Increased customer satisfaction by providing efficient and accurate transactions at the counter.
  • Strengthened customer relations through friendly interactions and attentive assistance during transactions.
  • Streamlined checkout process by quickly bagging items and efficiently handling payment methods.
  • Delivered excellent customer service, addressing inquiries and resolving complaints promptly.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

assistant/cleaner

Railway Road Veterinary Clinic
01.1998 - 01.1999
  • Worked with Karen and Mark Robson.
  • Contributed to customer satisfaction with thorough attention to detail and diligent work habits.
  • Streamlined workflow efficiency by effectively communicating with team members regarding task priorities.
  • Improved overall safety by adhering to proper cleaning procedures and utilizing appropriate tools and equipment.
  • Enhanced cleanliness by consistently maintaining a well-organized and sanitary work environment.
  • Enhanced team performance through ongoing communication regarding best practices, safety protocols, and improvement opportunities.
  • Assisted in maintaining a welcoming atmosphere by ensuring the timely completion of assigned tasks.
  • Supported facility operations by performing routine inspections to proactively identify areas requiring attention or maintenance.
  • Maintained inventory levels of necessary supplies, identifying needs and submitting requests for replenishment as required.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Supervised supplies in inventory and submitted reorder requests.

Education

Year 10 -

Blacktown Girls High School
Blacktown, NSW
12.1998

Skills

  • Organization
  • Leadership
  • Communication
  • Reliable
  • Problem solving
  • Time efficient

Certification

IM ALERT- Food Safety, 04/30/24

Personal Information

  • Age: 38
  • Number of Children: 5

Timeline

canteen assistant

Banks Public School
02.2024 - 12.2024

Delivery Driver

Scott Henning
01.2023 - Current

receptionist

Mt Druitt Health Care Medical & Dental Centre
01.2006 - 07.2006

pet groomer

Lea's Grooming
01.2000 - 01.2003

counter/cashier

OZ Fried Chicken
01.2000 - 01.2001

assistant/cleaner

Railway Road Veterinary Clinic
01.1998 - 01.1999

Year 10 -

Blacktown Girls High School

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Michelle Killick0431 879 175