Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Kinden

Melbourne

Summary

Retail professional equipped with comprehensive management experience and keen focus on operational excellence. Known for fostering collaborative team environments and consistently achieving sales targets. Adaptable and reliable with skills in staff training and customer service.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

25
25
years of professional experience

Work History

National Retail Manager

Nova
01.2015 - 01.2025
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Trained and developed new employees for ease of transition into team.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

PA to Director of Policy & Research (Mat Cover)

MS Society
05.2013 - 01.2014
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Personal Assistant/Legal Secretary Assistant

Blake Lapthorn
05.2006 - 11.2012
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Accomplished project deadlines by assisting with task completion whenever required.
  • Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
  • Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.

Warehouse Manager

Webb Distributors
09.2005 - 04.2006
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.

Legal Assistant/Personal Assistant

Hall & Wilcox Lawyers
06.2000 - 09.2005
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
  • Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
  • Facilitated timely resolution of legal matters by preparing and organizing essential documents.
  • Responded to client inquiries, providing accurate legal advice and offering assistance.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
  • Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
  • Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
  • Optimized document management processes, leading to quicker access to critical information during case preparation.
  • Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
  • Improved efficiency in document production and management through introduction of advanced software tools.
  • Increased team efficiency by coordinating schedules, managing court dates, and ensuring timely filing of legal documents.
  • Revised and finalized letters, briefs, and memos.

Education

International Trade Marketing & Economics

Norther Metropolitan Institute of Tafe
01-1999

High School Diploma -

Eltham High School
Eltham, VIC
01-1997

Skills

  • Strong customer service
    skills
  • Excellent ability to co-
    ordinate tasks and meet
    deadlines
  • Excellent organisational
    and time management
    skills
  • Ability to maintain composure in challenging environments
  • Capable of working on
    own initiative or as an
    enthusiastic team
    member
  • Confident and
    accomplished
    presentation skills
  • Reliable, punctual and
    loyal
  • Friendly and
    approachable

Timeline

National Retail Manager

Nova
01.2015 - 01.2025

PA to Director of Policy & Research (Mat Cover)

MS Society
05.2013 - 01.2014

Personal Assistant/Legal Secretary Assistant

Blake Lapthorn
05.2006 - 11.2012

Warehouse Manager

Webb Distributors
09.2005 - 04.2006

Legal Assistant/Personal Assistant

Hall & Wilcox Lawyers
06.2000 - 09.2005

International Trade Marketing & Economics

Norther Metropolitan Institute of Tafe

High School Diploma -

Eltham High School

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Michelle Kinden