Michelle Kis
Gymea
Summary
Driven by a results-focused approach, I excelled at Bunnings Warehouse, enhancing company effectiveness through innovative office management and leadership. My expertise in document management and fostering a supportive work environment led to streamlined operations and improved team productivity. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
21
21
years of professional experience
Work History
Administration Supervisor
Bunnings Warehouse Caringbah
08.2021 - Current
- Coordinated cross-departmental initiatives to enhance communication between teams and increase overall company effectiveness.
- Championed continuous improvement initiatives that resulted in streamlined workflows and more efficient operations across the board.
- Developed comprehensive training programs for new hires, ensuring seamless integration into the team and consistent service quality.
- Improved office organization by introducing innovative filing systems and document management practices that increased efficiency.
- Enhanced team productivity by establishing clear goals, expectations, and performance metrics for staff members.
- Managed daily operations of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Facilitated effective collaboration among team members by creating a supportive work environment that encouraged open communication.
- Entered and maintained departmental records in company database.
- Maintained personnel records and updated internal databases to support document management.
- Generated reports to suggest corrective actions and process improvements.
- Monitored Safety Regulations and co ordinate Safety Audits on all equipment and machinery.
Learning & Development Advisor
Bunnings Warehouse
06.2013 - 06.2020
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Increased employee retention rates by developing engaging onboarding and orientation processes.
- Created detailed reports outlining the impacts of learning initiatives on overall business performance showcasing tangible results from L&D efforts.
- Designed interactive workshops that fostered collaboration and active participation among team members for better knowledge retention.
- Aligned training programs with organizational goals, ensuring that learning initiatives directly supported overarching business objectives.
- Supported organizational change initiatives through thorough communication and effective training strategies.
- Conducted regular needs analysis surveys to gauge areas where additional support was required promoting continuous improvement in staff skills, knowledge, and abilities.
- Collaborated with cross-functional teams to identify skill gaps and create customized trainings to address them.
- Provided coaching and mentoring to employees.
- Analyzed and evaluated training effectiveness and program outcomes.
- Facilitated virtual, in-person and blended learning sessions.
Support Supervisor
Bunnings Warehouse Rockdale
02.2010 - 06.2013
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Streamlined support processes for increased efficiency and improved response times.
- Conducted regular performance evaluations for team members, offering constructive feedback and opportunities for growth within the organization.
- Optimized staffing schedules to ensure adequate coverage during peak periods without sacrificing employee work-life balance.
- Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.
- Facilitated regular meetings to discuss ongoing challenges, share successes, and foster teamwork among staff members.
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Support Team Member
Bunnings Warehouse Wollongong
09.2003 - 01.2010
- Maintained a high level of product knowledge, staying up-to-date on the latest features and updates.
- Conducted regular reviews of support resources, updating documentation as needed for accuracy and relevance.
- With Customer Service as a priority, making sure service is efficient & expeditious.
Education
Certificate IV Training & Assessment - Training & Assessment
Mr Wed
Rhodes, NSW07.2014
Skills
- Organizational Leadership
- Office Management
- Document Management
- Scheduling Coordination
- Customer Service
- Attention to Detail
- Office Administration
- Employee Supervision
- Work Planning and Prioritization
- Personable and Approachable
- Operations Management
- Administration and Operations
Timeline
Administration Supervisor
Bunnings Warehouse Caringbah
08.2021 - Current
Learning & Development Advisor
Bunnings Warehouse
06.2013 - 06.2020
Support Supervisor
Bunnings Warehouse Rockdale
02.2010 - 06.2013
Support Team Member
Bunnings Warehouse Wollongong
09.2003 - 01.2010
Certificate IV Training & Assessment - Training & Assessment
Mr Wed
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