Michelle Kitchell
Gowanbrae,Vic
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Reception Officer
ESTA 000
Williams Landing , Vic
01.2022 - Current
- Provide accurate and timely support to the Centre Support Manager, including performance of administrative and secretarial tasks. Perform inductions, liaison with and supervision of facilities suppliers, vendors and contractors. Timely actioning of SNOW tickets, including on and off boarding, user changes, facilities request and incident management.
- Manage and issue security access passes, including accurate maintenance of data, management of contractor passes and lost cards. Monitor security CCTV system. Update ESTA’s people directory with staff photos.
- Preparation and distribution of meeting schedules, agendas, papers and minutes for FMG, OHS, SCC, Team Leader, ESO and other meetings.
- Oversee cleaning of SECC and conduct monthly audits. Reconcile Cabcharge, MYKI, Australia Post and car parking statements; GP workplace, finance and accounts administration, including raise recurring purchase orders, receipting and provide monthly reports.
- Obtain quotes on request, raise purchase orders and goods receipting; manage the purchasing of stationary, kitchen supplies, catering and other relevant administration/support office requirements.
- Provide administrative support to staff and visitors, and may include but not limited to management of Petty Cash, MYKI cards, Cabcharge Vouchers, Pool Car including maintenance scheduling and maintaining all related registers or logbooks; provide monthly reporting to ESTA (Support) Facilities Manager. Maintain meeting rooms in a ready state on a daily basis. Reception duties as required, including attending promptly to all phone calls, managing and distribution of mail and deliveries.
- Manage the provision and storage of uniforms, including fitting, ordering, stock and records maintenance. Coordinate the distribution of headsets and lockers for Operations employees, including records and stock maintenance.Participate in Request for Tender (RFT) Evaluation Teams such as ESTA Headset and Uniform Tendering programs.
- Health & Safety Representative duties including creating and filing incident reports, attending OH&S meetings and conduct periodic building inspections.
Contracting Services Officer
Downer Edi Works
Somerton, Vic
12.2018 - 11.2021
- Implementation of admin processes, streamlining and efficiency initiatives
- Coordination of staff onboarding and IT issues
- Assisting in the production and analysis of financial / KPI / monthly reports
- Management of the end of month financial processing, accruals and WIP
- Provide contract and commercial administrative support to projects, including job creation, purchase orders, processing costs and billing clients
- Maintaining accurate quality assurance, health and safety training records.
Clinic Manager
Laser Therapeutics
Kew East, Vic
01.2015 - 11.2018
- Daily management of patient files and medical records
- Daily management of incoming calls, emails and coordinating appointment book
- Reconcile end of day financial reports
- Organising doctor scripting and skype calls for clients by using Anti-aging app to facilitate client's patient records
- General liaison and consulting with clients over the phone and in clinic
- Co-coordinating travel and bookings for annual conferences, accommodation etc
- Management of stock and ordering medical supplies
- Liaise with mobile clinics and coordinate appointments and preparation of product and supplies, patient files for mobile clinics
- Opening and closing of clinic daily.
Administration Manager
Barcodes.com.au
Coburg
01.2012 - 01.2015
- Daily management of incoming sales from various sources
- Assisting with and resolution of client queries
- Management of stock levels and re-ordering stock when needed
- Inventory and Warehouse Management
- Management of largescale customized printing jobs
- Performing end of month stock takes and providing monthly sales statistical reports
- Management of accounts receivable Ledger and collection of payments
- Training of sales and warehouse staff.
Personal Assistant to National Sales Manager
Wesfarmers Kleenheat Gas
Niddrie
01.2002 - 01.2004
Receptionist
Overmans Accountants
Essendon
01.2000 - 01.2002
Receptionist
Mr. Peter Wyte
Christmas Island, W.A.
01.1999 - 01.2000
Customer Service Officer
J. L. Lennard Pty Ltd
West Ryde, N.S.W.
01.1997 - 01.1999
Legal Secretary
Nicholls & Co
Wagga Wagga, N.S.W.
01.1996 - 01.1997
Receptionist
Duhig Ford Pty Ltd
Nth Essendon
01.1994 - 01.1996
Customer Service Officer
KT Technology
Port Melbourne
01.1991 - 01.1994
Sales & Administration Coordinator
Reinventare
Port Melbourne
01.2015
- Daily management of incoming sales from various sources
- Raising of quotes and invoices to clients
- Administration support for two directors and all Brand Managers
- Management of dispatch and stock allocation
- Co-coordinating and managing stand at the annual Trade Fair
- Liaising with marketing and public relations groups to grow the brand
- Performing end of month stock take
- Management of accounts receivable Ledger and the Collection of payments
- Training of sales and warehouse staff.
Education
Skills
- People focused with great communication, relationship building and leadership skills combined with an understanding of the customer service requirements of the position and a demonstrated record of strong commitment and achievement in meeting customer needs
- Exceptional time management skills and the ability to cope with changing environment
- Drive, initiative and ability to work autonomously and/or part of a team
- Ability to make appropriate decisions and liaise internally
- Computer skills include Gallagher, GP Workplace, GAT Relaxx, JDEGS, Kofax, Citrix, Shortcuts, GCast, Unleashed, QuickBooks, MSWord, Excel, Outlook, Explorer and PowerPoint
- 30 years' experience in customer service with a proven record of ethical behavior and managing confidential or sensitive information
- Interdepartmental co-ordination including collating data and distribution of reports
Affiliations
Enjoy a range of activities outside of work such as pilates classes and taking opportunities to explore hiking trails in regional Victoria and Tasmania. Our family is involved in an annual harvest of vineyards in southern Tasmania.
Certification
- Current First Aid certificate
- HSR trained
- Fire Warden trained for ESTA Williams Landing.
Timeline
Reception Officer
ESTA 000
01.2022 - Current
Contracting Services Officer
Downer Edi Works
12.2018 - 11.2021
Clinic Manager
Laser Therapeutics
01.2015 - 11.2018
Sales & Administration Coordinator
Reinventare
01.2015
Administration Manager
Barcodes.com.au
01.2012 - 01.2015
Personal Assistant to National Sales Manager
Wesfarmers Kleenheat Gas
01.2002 - 01.2004
Receptionist
Overmans Accountants
01.2000 - 01.2002
Receptionist
Mr. Peter Wyte
01.1999 - 01.2000
Customer Service Officer
J. L. Lennard Pty Ltd
01.1997 - 01.1999
Legal Secretary
Nicholls & Co
01.1996 - 01.1997
Receptionist
Duhig Ford Pty Ltd
01.1994 - 01.1996
Customer Service Officer
KT Technology
01.1991 - 01.1994