Michelle Kleynhans

I am the owner of Tucka to Table, which is a meal prep and private chef/cook service. I Provide healthy ready-made meals, mostly for clients in the mining industry that are looking to improve their lifestyles and health through good nutrition. The other part of my business is providing exclusive, intimate dining experiences in peoples homes.

• Provided administrative support to the committee and educators, assisting with tasks such as scheduling, documentation, printing, scanning and coordination.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
• Maintained office calendars to track important dates and deadlines.
• Booking Management: Review bookings for the following week and contact parents as required to confirm or make necessary adjustments. Utilized the booking app Xplor to manage and update bookings, ensuring accurate and up-to-date information.
• Monitored and directed incoming mail and prepared outgoing mail.
• Kitchen duties - Meal preparation, including cutting fruits and vegetables, portioning food for children. Assisting educators, if need be, with serving meals and snacks to children, following dietary restrictions.
• Processing of scheduled payments and making adjustments to financial statements, general ledger accounts, or other financial records as required.
• Ensuring compliance with regulatory requirements and internal control procedures
• Monthly updating of policies

• Fast and efficient creation of all styles of coffees and hot drinks
• Trained 14 staff members in making coffee and giving customers the best Real Grocer experience.
• Administration - General administration duties included answering customer queries via telephone and email, invoicing and receiving stock, filing of important documents, ordering business cards and assisting in marketing and social media.
• Strategically advising management on business enhancements and optimisation. Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimise staffing patterns.
• Successfully implemented and optimised business processes and training manuals.
• Created superlative coffee experience through customer service, beverage preparation and presentation and in-store marketing
• Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
• Provided staff orientation and training.
• Managed scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction

• Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
• Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Served customers quickly and efficiently and created strategies to prevent delays.

• Photographed high-quality images for weddings and family portraiture
• Digitally edited photos to enhance appearance.
• Planned and prepared for on-location shoots
• Edited, toned, captioned and uploaded photographs for publication.
• Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.

• Travel –Arranging flights, accommodation and car hire for employees, graduates and contractors
• Preparing accommodation back charge requests
• Assisting with visitor queries and answering phones
• Booking cabs and Limousine’s as required
• Printing and binding of reports and meeting papers
• Organising catering for meetings/conferences and staff morning teas
• Coordinating meetings, workshops and conferences at external venues
• Invoicing – Reconciliation of Flight, accommodation and hire car accounts
• Assisting departments as required with photocopying, word processing, setting up hot desks and with any queries
• Managing kitchen and office supplies- ensuring that kitchen and stationery supplies are well stocked
• Mail – Distributing and sorting mail twice daily and entering into Australia Post Database ready for collection.
• Couriers - Preparing and arranging daily couriers within Brisbane, intra/interstate and internationally.
• Purchase orders – Raising purchase orders as required, raising annual stationery and office expenses into Pulse/Web speed.
• Ordering business cards for staff as required
• Archiving – Updating and maintain Rec Find data base for archiving as well as arranging delivery and collection of archive boxes
• Updating telephone lists as well as updating employee contact details in outlook as required
• Preparation of offices for new staff

• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Arranged corporate and office conferences for company employees and guests.
• Developed daily power point presentations for company plasmas located around the office for call-centre staff
• Prepared meeting materials and took clear notes to distribute to senior management
• Head and creator of staff social club
• Generating and editing daily excel reports
• Diary management, Booking daily meetings and travel for personnel and senior management
• Coached new administrative staff on company processes while managing employees to achieve maximum production.
• Prepared documentation for employee contracts