Michelle Lablache
Oakleigh East,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Warehouse Administrator
Montu
04.2024 - Current
- Contributed to company-wide sustainability initiatives by promoting recycling and waste reduction efforts within the warehouse environment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Coordinate and manage the end to end process of consumables orders, ensuring timely delivery and efficient stock levels.
- The first point of contact for incoming queries to the warehouse from both internal and external stakeholders , responding to queries where appropriate and escalating when required.
- Liaise with external stakeholders to resolve any complaints or issues.
- updating any records such as scorecards or dashboards to support the warehouse team in managing KPIs.
- Provide support to the Inventory Manager and Controller, undertaking adhoc inventory tasks as required.
- Support the employee induction process.
- Provide exceptional and timely customer service.
- Coordinate the ordering , updating and return of staff access fobs and/or keys.
- Ordering of warehouse and office supplies.
- Provide support to the warehouse team
- .Participate in stocktakes and cycle counts.
Customer Returns Officer
Horner Recruitment (Adairs)
02.2019 - 04.2024
- Process of Sales orders
- Internal warehouse & store transfers
- Internal & external enquiries
- Corporate orders, customer returns or replacements
- Inventory management
- Collaborated with team of warehouse associates , delegating tasks effectively to ensure smooth daily operations under guideance of Warehouse Supervisor.
- Point of contact for incoming queries where appropriate, and escalate to required officer when required.
- Participation in set up and clean up of bi-annually sample sale for Adairs Staff.
- Point of contact for stores for stationery supplies and orders.
Business Development Coordinator
SPOS
01.2007 - 04.2011
- Sales Leadership:
- Led high-performing sales teams, consistently exceeding sales quotas and driving revenue growth.
- Project Management:
- Efficiently plan, execute, and oversee projects from initiation to completion.
- Strategic Planning:
- Developed and executed comprehensive business development strategies.
- Partnership Development:
- Established strategic partnerships with industry leaders, leading to mutually beneficial collaborations and revenue growth.
- Client Acquisition:
- Successfully acquired and onboarded key clients.
- Market Research and Analysis:
- Conducted in-depth market analysis to identify emerging trends, providing valuable insights for informed decision-making.
Assistant Store Manager
Commonwealth Bank of Australia, CBA
07.2005 - 01.2007
- Oversee day-to-day operations of the bank branch.
- Manage cash handling procedures and transactions.
- Customer Service:
- Resolve customer issues and ensure customer satisfaction.
- Train and guide staff in delivering exceptional customer experiences.
- Staff Supervision and Training:
- Supervise and lead a team of bank staff.
- Conduct regular training sessions for employees on banking products, services, and customer interaction.
- Monitor employee performance and provide constructive feedback.
- Sales and Business Development:
- Drive sales initiatives and achieve branch targets.
- Promote bank products and services to customers.
- Identify opportunities for business growth and implement strategies to increase customer base.
- Financial Management:
- Assist in budgeting and financial planning for the branch.
- Monitor and control expenses to ensure financial targets are met.
- Collaborate with higher management on financial reporting.
- Security and Compliance:
- Ensure compliance with security protocols to safeguard bank assets.
- Stay informed about regulatory changes and ensure the branch's adherence to banking regulations.
- Implement security measures to protect against fraud and other risks.
- Team Collaboration:
- Collaborate with other branches and departments for seamless operations.
- Foster a positive and collaborative working environment within the branch.
Payroll Officer
Kmart
04.1998 - 07.2005
- Successfully managed end-to-end payroll processes for approximately 150 employees.
- Ensured precision in processing salaries, bonuses, and deductions, guaranteeing timely and accurate payroll distribution.
- Maintained compliance with Australian tax laws, regulations, and industry standards, staying abreast of changes to ensure adherence.
- Collaborated closely with HR department to gather and update employee information, facilitating smooth onboarding, terminations, and compensation changes.
- Efficiently processed and verified employee time and attendance data to ensure accuracy in payroll calculations.
- Addressed and resolved employee inquiries related to payroll promptly and professionally, building trust and ensuring satisfaction.
- Generated comprehensive payroll reports for management and accounting purposes, contributing to strategic decision-making.
- Worked closely with finance team to ensure seamless integration of payroll data into accounting systems, maintaining accurate financial records.
- Stayed current with technological advancements in payroll systems, incorporating innovations to enhance efficiency and accuracy.
Education
Bachelor of Business - Management And Human Resource Management
Griffith University
Brisbane, QLD02.2025
Advance Diploma of Finance - Accounting And Finance
Homlesglen Tafe
Chadstone, VIC07.2005
Skills
- Warehouse Management Systems
- Inventory Audits
- Returns processing
- Problem-Solving
- Collaborative Teamwork
- Team Building and Leadership
- Inventory and Stocking
- Conflict Resolution
- Inventory Management
- Delegating Work
- Workflow Coordination
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Client Relations
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
- Call Management
- Product Knowledge
- Order Processing
- Customer Relationship Management (CRM)
- Prioritization
- Filing
- Dispute Resolution
- Assertiveness
- Project management abilities
- CRM Software
- Resilient
- Emotional Intelligence
- Interpersonal Skills
- Strong work ethic
- Communication
- Leadership skills
- Ability to work autonomously
Technologies
- AX
- CIN 7
- Microsoft
- MYOB
- Pronto
- Salesforce
- SAP
- Slack
Timeline
Warehouse Administrator
Montu
04.2024 - Current
Customer Returns Officer
Horner Recruitment (Adairs)
02.2019 - 04.2024
Business Development Coordinator
SPOS
01.2007 - 04.2011
Assistant Store Manager
Commonwealth Bank of Australia, CBA
07.2005 - 01.2007
Payroll Officer
Kmart
04.1998 - 07.2005
Bachelor of Business - Management And Human Resource Management
Griffith University
Advance Diploma of Finance - Accounting And Finance
Homlesglen Tafe
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