Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Lacsina

Ingleburn,NSW

Summary

Dedicated professional with experience at Merchant Court Hotel Sydney, showcasing expertise in bathroom maintenance and exceptional customer service. Achieved increased guest satisfaction through meticulous cleaning and proactive engagement. Demonstrated ability to enhance team productivity and maintain high standards of cleanliness, leveraging skills in vacuuming and interpersonal communication.

Overview

6
6
years of professional experience

Work History

Housekeeping Room Attendant

Merchant Court Hotel Sydney (Currently Swissotel)
10.1999 - 03.2002
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.

Work Experience

ANZ Banking Group
06.1996 - 06.1996
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Maintain banks General Ledger Accounts
  • Process Inward Dishonour
  • Copying of duplicate statement request location of delayed and vouchers
  • Processing of outward dishonours

Education

Bachelor of Science - Accounting

University Of Perpetual Help System Laguna
Laguna, Philippines
10-1995

High School Diploma -

Colegio De Sta. Catalina
Laguna, Philippines
03-1989

Skills

  • Cleaning bathrooms
  • Vacuuming and sweeping
  • Dusting furniture
  • Customer service-focused
  • Waste disposal
  • Sorting and washing laundry
  • Cleaning techniques
  • Bathroom maintenance

Timeline

Housekeeping Room Attendant

Merchant Court Hotel Sydney (Currently Swissotel)
10.1999 - 03.2002

Work Experience

ANZ Banking Group
06.1996 - 06.1996

Bachelor of Science - Accounting

University Of Perpetual Help System Laguna

High School Diploma -

Colegio De Sta. Catalina

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Michelle Lacsina