Michelle Lacsina
Ingleburn,NSW
Summary
Dedicated professional with experience at Merchant Court Hotel Sydney, showcasing expertise in bathroom maintenance and exceptional customer service. Achieved increased guest satisfaction through meticulous cleaning and proactive engagement. Demonstrated ability to enhance team productivity and maintain high standards of cleanliness, leveraging skills in vacuuming and interpersonal communication.
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant
Merchant Court Hotel Sydney (Currently Swissotel)
10.1999 - 03.2002
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Work Experience
ANZ Banking Group
06.1996 - 06.1996
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Maintain banks General Ledger Accounts
- Process Inward Dishonour
- Copying of duplicate statement request location of delayed and vouchers
- Processing of outward dishonours
Education
Bachelor of Science - Accounting
University Of Perpetual Help System Laguna
Laguna, Philippines10-1995
High School Diploma -
Colegio De Sta. Catalina
Laguna, Philippines03-1989
Skills
- Cleaning bathrooms
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Waste disposal
- Sorting and washing laundry
- Cleaning techniques
- Bathroom maintenance
Timeline
Housekeeping Room Attendant
Merchant Court Hotel Sydney (Currently Swissotel)
10.1999 - 03.2002
Work Experience
ANZ Banking Group
06.1996 - 06.1996
Bachelor of Science - Accounting
University Of Perpetual Help System Laguna
High School Diploma -
Colegio De Sta. Catalina
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