Michelle Lau
West Melbourne
Summary
A highly motivated individual seeking opportunities to explore new roles, provide exposure to various industries and further develop current skills. Extensive experience in recruitment, customer service, logistics and administrative based roles. Proficient in full recruitment cycle, candidate hiring, onboarding and talent sourcing processes. Passionate about finding the best candidates that meet job needs and enhancing company operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
TA Coordinator
TAFE NSW
06.2023 - 12.2023
- I was working as a Talent Acquisition Coordinator on a casual contract basis assisting the TAFE NSW team with their recruitment needs
- My contract has recently ended with TAFE NSW due to budget cuts.
Sourcing Consultant
Korn Ferry
06.2022 - 05.2023
- Korn Ferry is a global organisational consulting firm working with clients to design optimal organisation structures, roles, and responsibilities
- We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers
- Through this role I have gained experience recruiting talent across the Technology, Marketing, Accounting and Customer Service sectors for clients such as Foxtel, Seek and Turnitin
- My role with Korn Ferry ended when I was unfortunately impacted by global redundancies within the company.
Administrator
Qube Logistics
08.2018 - 06.2022
- Qube Logistics is Australia's largest import and export logistics provider with locations based across Australia and New Zealand
- Working between two busy departments within operations, my role involved a lot of data entry and admin assistance for managers to keep our systems updated and ensure we are providing accurate information and services to our clients at all times.
Medical Receptionist
Lung and Sleep Victoria
03.2018 - 08.2018
- Lung and Sleep Victoria is a leading specialist clinic offering services in sleep, respiratory, allergy, sleep psychology and thoracic surgery with their head office situated in the Western Suburbs of Melbourne and other locations based across Victoria
- Being situated at the head clinic alongside a practice manager and 4 other receptionists, we handled phone calls and file management for all our branches across Victoria
- I was the main point of contact between patients and their specialists, organising their appointment times, managing medical files, and processing billings as well as assisting to interpret for Vietnamese patients.
Medical Receptionist
Edgewater Specialist Centre
01.2017 - 02.2018
- Edgewater Specialist Centre is a specialist clinic providing a variety of allied health services in Gynaecology, Obstetrics, Psychology, Endocrinology, Dietetics and more
- I was responsible for being the point of contact between patients and specialists through face to face and telephone interactions
- Other responsibilities included appointment bookings, patient billings, file management, data entry etc.
Shift Supervisor
McDonalds
01.2015 - 03.2017
- As a shift supervisor managing one of the busiest stores in the Western Suburbs of Melbourne, it was my responsibility to overlook the restaurant's operations and profitability, establish KPI's and work alongside my staff to achieve these targets
- I was also responsible for managing the People Performance Department by coming up with ideas to keep staff motivated in the workplace and finding ways to further develop the restaurant's performance.
Crew Trainer
McDonalds
02.2012 - 01.2015
- Front of House Services including order taking and operating the cash registers
- McCafé Barista – order taking, making coffees, preparing food products
- Dining cleaning and maintenance around the store
- Back of House duties including being the cook and burger assembler
- Training and coaching of new employees
- Assisting Managers with running effective shifts
- Safety team member – ensuring all staff are trained on procedures through company's online modules
- Managing the profitability of the restaurant
- Organising and running an effective shift
- Monitoring and coaching crew
- Responsible for all people performance issues and opportunities.
Education
Bachelor of Business (Human Resource Management & Marketing) -
RMIT University
12.2018
Skills
- Candidate Sourcing
- Cold Calling
- Pre-Employment Screening
- 180 Recruitment
- Candidate Onboarding
- Boolean Searches
- Microsoft Office
- In-Person and Phone Interviewing
- Fluent Vietnamese
- General Administrative Duties
- Taleo
- Page Up
- Office Administration
- MS Office
- New Hire Onboarding
Websites
Certification
- Korn Ferry Associate Recruiter Certification - Issued January 2023
- Working with Children Check - Issued June 2023
- Full Victorian Driver Licence
References
References available upon request.
Timeline
TA Coordinator
TAFE NSW
06.2023 - 12.2023
Sourcing Consultant
Korn Ferry
06.2022 - 05.2023
Administrator
Qube Logistics
08.2018 - 06.2022
Medical Receptionist
Lung and Sleep Victoria
03.2018 - 08.2018
Medical Receptionist
Edgewater Specialist Centre
01.2017 - 02.2018
Shift Supervisor
McDonalds
01.2015 - 03.2017
Crew Trainer
McDonalds
02.2012 - 01.2015
Bachelor of Business (Human Resource Management & Marketing) -
RMIT University
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