Michelle Lawrence

Extensive knowledge of Residential Tenancies Act
Experienced working with people from diverse backgrounds and cultures including homelessness,

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Collaborate with SGCH Partners to use best practice for great outcomes for clients

Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Care about clients and their families helping sustain their tenancies

Led a team of 5 social and supported housing tenancy managers.

Extensive knowledge of Residential Tenancies Act

Experience in supporting vulnerable people and families to sustain their tenancies.

Extensive experience NCAT matters and training others

Driven by achieving operational best practice and excellence, supporting other team members to learn and grow through training and coaching.

Experience being the main point of contact for the most vulnerable customers in the team to access our services and set the standard for a positive customer experience.

Support team members by using my skills for teaching resilience, time management, critical thinking, problem solving and adaptability.

Mindful of mental health wellness by supporting, listening and advising of possible solutions and/or pathways for help.

Extensive knowledge of Residential Tenancies Act

Caring about the outcomes of clients and improving their lives through sustaining tenancies

Led a team of 6 social housing tenancy managers

Led a team of 6 Access and Demand tenancy managers

Led a portfolio Relocations Land and Housing Corporation

Extensive experience NCAT matters and training others

Led on Antisocial Social Behaviour Investigations and outcomes

Led training and coaching for team of 6 Tenancy Managers organising weekly meetings to follow up on issues, promoting team collaboration and performance

Experience in supporting vulnerable people and families to sustain their tenancies.

Driven by achieving operational best practice and excellence, supporting other team members to learn and grow through training and coaching.

Support team members by using my skills for teaching resilience, time management, critical thinking, problem solving and adaptability.

Mindful of mental health wellness by supporting, listening and advising of possible solutions and/or pathways for help

Extensive knowledge of Residential Tenancies Act

Caring about the outcomes of clients and improving their lives through sustaining tenancies

Managed Northcott Estate and surrounds - Inner City High Rise

Conducted property condition inspections and made recommendations, ensuring properties met quality standards and regulatory requirements.

Led on Antisocial Social Behaviour Investigations and outcomes

Volunteered to train guide dogs from 8 weeks to 1 year old.

Training continuously in task orientation and practice for the good of blind people receiving a well educated animal to change their lives.

• Organised and controlled over 150 gaming tables
• Incorporated feedback from guests into improvements for both gaming offerings and overall guest experience at the establishment.
• Collaborated with other departments to create a seamless guest experience across all areas of the casino.
• Established performance metrics driving continuous improvement efforts to meet and exceed budget goals.