MICHELLE LAZARUS
Glenmore Park,Australia
Summary
Debt collection, accounts receivable for the past 20 years with extensive experience. A hard, reliable, team and independent worker, My strong communication skill enables me to build strong relationships with management, staff, customers and clients. Superior time management skills give me the strength in meeting work deadlines. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
24
24
years of professional experience
Work History
Senior Customer Relationship Manager – Dedicated
CREDIT CORP GROUP
03.2013 - Current
- Skip tracing to find customers through many different public databases, databases include: Mirus, RP Data, FCS, TRA and many more sites
- Negotiating on accounts for customers to make payment in full on their accounts
- Arranging Payment plans for customers in Financial hardship
- Speaking with Financial Counsellors/Advisors
- Assessing accounts for legal action
- Mitigating risk for company
- Dealing with companies to obtain payroll details for garnishees
- Dealing with all levels of management
- Land Title searches using Veda and Dun & Bradstreet
- Bankruptcy knowledge
- Knowledge of the court process for Claims in all states
- Ability to work under pressure while dealing with difficult and sometimes abuse from customers
- Collection of large outstanding payments
- Promotion from the Mid Range department to being in the Dedicated team
- Pre-Legal team
- Effectively being a team player and helping other team members reach their targets
- Build rapport with customers to maintain a friendly but professional manner with dealing with different peoples circumstances
- Completing JUMP (Senior pathways) program
Administration Assistant - Casual
COFFEY INFORMATION/TESTRITE
06.2011 - 12.2012
- Preparing payroll weekly for 20 plus staff through excel, calculating times and entering information via ES4E
- Calculating RDO’s and entering into excel
- Batching/Matching all creditor invoices and entering into excel for accounts payable in head office
- Collection calls on invoices 30 days plus
- Calculating and entering all expenses into ES4E
- Booking accommodation via internet and phone for business travel for branch manager and other staff when required to travel
- Organising staff events such as Christmas Parties
- Data Entry of 120 invoices weekly into QUESTLAB
- Effectively worked a better process for entering all time and half and double time into ES4E
- Worked under pressure and always met deadlines for Admin Manager
- Always had a smile on my face and worked to the best of my ability
- Built professional relationships with all staff
Accounts Administration Assistant – (Temp Contract)
ALSCO PTY LTD/ FRESH AND CLEAN
06.2010 - 10.2010
- Processed EFT payments daily, transactions varied from 10-300 depending on time of month
- Processed cheque payments daily amount varied from 1-200 depending on time of the month
- Processed BPay and Credit card payments when required
- Allocated all of the payments received daily into ABEL onto each customers account
- Reconciled accounts for customers with issues on their accounts
- A-L Ledger collection calls
- Took on A-L Ledger calls to help take pressure off the other Accounts Receivable Officer
- Accurately processed high volumes of payment transactions
- Built strong relationships with the service and sales departments
- Worked co-operatively and enthusiastically within the accounts team
Credit Support Officer
THOMSON REUTERS
01.2008 - 05.2010
- Assessed credit limits on accounts that customer service sent through due to credit limit, if over limit conducted a Veda Advantage search to increase credit limit
- Release credit hold limit orders
- Organised and draw up payment plans for clients/companies to pay subscriptions off yearly via EFT, Credit Card, Bpay
- Actioned onto spreadsheets for monthly reports
- Prepared all paperwork for refunds and had management signed
- Completed all relevant searches for name changes, credit limit increases through ASIC, ABN and VEDA ADVANTAGE sites
- Exported Dunning letter files for overdue accounts and sent to warehouse for postage
- Actioned “off hold” report daily
- Actioned over credit limit report daily, limits over $5000.00 required Veda searches
- Processed Customer change request forms for customers actions to have credits and cancellations added to account
- Actioned all accounts in administration appointed, closed accounts and determined if customer required credits or write offs
- Became first point of contact for the credit team for all other departments within the business
- Created electronic filing for all new account applications, to decrease paper usage
- Developed strong relationships with CFO, HR, Credit Manager and all other staff
- Worked co-operatively and enthusiastically within the credit team
Accounts Receivable Officer
DHL/EXEL SUPPLY CHAIN
06.2007 - 12.2007
- Processed all cheques payments within each individual manufactures and allocated to customers accounts
- Processed 10-300 EFT’s daily and allocated to customers accounts
- Applied all credit card transactions from bank statements into Oracle into customers accounts
- Completed account reconciliations for customers with issues regarding their accounts
- Completed credit checks through Veda Advantage and opened new credit accounts
- Maintained SA/NT debtors ledgers chasing monies between 30-90 days
- Worked effectively and professionally within the accounts team
- Built a strong rapport between the sales, customer service and accounts team
- Took on extra work when team members were away, busy or sick to ensure all work was processed before leaving at the end of the day
Inbound Credit Officer – Temp Role
COCA-COLA AMATIL
05.2006 - 06.2007
- First point of contact for the credit department taking between 50-200 calls per day
- Processed all credit card payments via the Westpac site
- Distributed all mail throughout the credit department
- Allocated customers accounts correctly when applied wrongly
- Ran weekly and monthly reports for team leader
- Answered all calls within 3 rings with a professional telephone manner
- Met all weekly and monthly targets for average handling times, calls taken in a day
- Worked fast, co-operatively and efficiently within the inbound team
Inbound Credit Officer/Customer Service- Temp Role
OFFICEWORKS DIRECT
06.2005 - 05.2006
- First point of contact for credit team answering between 20-100 calls daily
- Logged all credit application information received onto the system
- Handled all problem solving of accounts
- Processed credit card payments for customers
- Followed up on all RA’s
- Processed customer orders over the phone and via fax
- Ensured all calls were handled fast and professionally
- Met monthly targets for both credit and customer service
- Took upon hard credit problems and ensured they were solved with in a fast and professional manner
- Worked co-operatively and enthusiastically within the credit team
Accounts Administration Assistant
KENNARDS HIRE
10.2003 - 06.2005
- Processed and allocated 10-400 EFT’s payments daily
- Processed and allocated 5-50 BPay payments daily
- Processed and allocated 50-250 cheque payments daily
- Opened new credit accounts, checked all information through Baycorp and ABN site to ensure information was correct before allocating a credit limit
- Assisted accounts payable matching invoices to suppliers statements
- Processed all dishonoured cheques and liaised with bank via telephone and written correspondence
- Performed all EOM procedures such as journal credits, transfers between accounts
- Became first point of contact for banks to liaise with regarding dishonor of cheques
- Developed a faster process for cheques to be entered into system to avoid missing cut off of mail collection
- Worked heavily under pressure to meet deadlines
Accounts Administration Assistant
MULTI-MEDIA LOGISTICS
03.2001 - 08.2003
- Allocated all payments for all major accounts such as: Kmart, Target, Woolworths, Coles, Video Ezy etc
- Ledger calls for money owing 0-60 days for NSW, QLD and WA
- Opened new accounts and performed searches through Baycorp to apply credit limit
- Ensured EOM procedures were adhered to in a timely manner
- Managed spreadsheets for major accounts and updated monthly payments and credits
- Account reconciliations
- Built great relationships between the CFO, Sales, customer service and the credit team
- Worked under pressure and mainly by myself
- Managed my first debtors ledger within a accounts department
Education
Certificate III -
Financial Services
Parramatta, NSW01.2015
TAFE NSW - Get Skilled – MS Word, MS Excel, Financial Services, Petty Cash
Baulkham Hills TAFE
Baulkham Hills, NSW01.2001
School Certificate -
Our Lady Of Mercy College Parramatta
Parramatta, NSW01.1999
Skills
- MS Word
- MS Excel
- MS Outlook
- Training and mentoring
- Teamwork and Collaboration
- Customer Service
- Time Management
- Problem-Solving
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
References
Available on request
Timeline
Senior Customer Relationship Manager – Dedicated
CREDIT CORP GROUP
03.2013 - Current
Administration Assistant - Casual
COFFEY INFORMATION/TESTRITE
06.2011 - 12.2012
Accounts Administration Assistant – (Temp Contract)
ALSCO PTY LTD/ FRESH AND CLEAN
06.2010 - 10.2010
Credit Support Officer
THOMSON REUTERS
01.2008 - 05.2010
Accounts Receivable Officer
DHL/EXEL SUPPLY CHAIN
06.2007 - 12.2007
Inbound Credit Officer – Temp Role
COCA-COLA AMATIL
05.2006 - 06.2007
Inbound Credit Officer/Customer Service- Temp Role
OFFICEWORKS DIRECT
06.2005 - 05.2006
Accounts Administration Assistant
KENNARDS HIRE
10.2003 - 06.2005
Accounts Administration Assistant
MULTI-MEDIA LOGISTICS
03.2001 - 08.2003
Certificate III -
Financial Services
TAFE NSW - Get Skilled – MS Word, MS Excel, Financial Services, Petty Cash
Baulkham Hills TAFE
School Certificate -
Our Lady Of Mercy College Parramatta
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