Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Li

Sydney,NSW

Summary

Highly motivated and adaptable professional with proven experience in both early childhood administration and office support within the real estate sector. Demonstrated expertise in managing enrolments, compliance documentation, fee processing, and government childcare systems, while delivering exceptional service to families and staff. Skilled in front-desk operations, client communications, and administrative coordination to support efficient business operations. Holds a Bachelor of Accounting from the University of Technology Sydney and a TAFE NSW qualification in Early Childhood Education and Care, offering a unique combination of educational and business administration knowledge to contribute to organizational success.

Overview

6
6
years of professional experience

Work History

Childcare Educator

KINDA-MINDI EARLY LEARNING CENTRE -
Bella Vista
02.2024 - Current
  • Supported children's learning through engaging activities and play-based education.
  • Assisted in creating a safe and nurturing environment for all children.
  • Collaborated with families to address children's needs and development goals.
  • Maintained cleanliness and organization of educational materials and spaces.
  • Observed children's behavior to identify areas for support and improvement.
  • Implemented age-appropriate curriculum to foster cognitive and social skills.
  • Participated in team meetings to discuss child progress and strategies.
  • Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
  • Maintained a safe environment for all children under care by adhering to safety regulations.
  • Participated in team meetings to discuss progress of each child's development and plan future goals for them.
  • Organized and implemented age appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
  • Built program plans for youth of varying ages to support growth and development.

Childcare Administrator

Guardian
Cherrybrook
07.2022 - 10.2023
  • Managed enrollment processes for children and maintained accurate records.
  • Communicated effectively with parents regarding children's progress and concerns.
  • Collaborated with local agencies to secure resources and support for families in need.
  • Managed day-to-day front office operations, including reception, phone, and email enquiries from families.
  • Prepared and maintained children’s files, attendance records, medical details, and authorizations in line with legislation.
  • Resolved conflicts among staff members or between staff members and parents and guardians when necessary.
  • Provided exceptional customer service to families, addressing queries and supporting a positive centre experience.
  • Assisted with planning events, excursions, and communications (newsletters, notices, digital platforms).

Receptionist

KONNECT Real Estate
Chastwood
10.2019 - 12.2021
  • Greeted visitors and clients warmly upon arrival at the real estate office.
  • Managed phone calls, directing inquiries to appropriate staff members efficiently.
  • Scheduled appointments for agents and clients, coordinating calendars effectively.
  • Maintained organized filing system for client documents and office correspondence.
  • Processed incoming mail and packages, distributing items to relevant personnel promptly.
  • Assisted in preparing marketing materials for property listings and open houses.
  • Provided information about available properties to potential buyers over the phone.
  • Ensured reception area remained tidy and welcoming for all guests and clients.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Updated and recorded customer or client information to maintain accounts.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Coordinated pick-up and delivery of express mail services.
  • Coordinated company events with venues and advised staff of pertinent details.

Education

Diploma in Early Childhood And Education -

Macquarie Community College
Sydney, NSW
12-2024

Certificate III in Early Childhood Education And Care -

TAFE NSW
NSW
09-2019

Bachelor of Accounting -

University of Technology Sydney
Sydney, NSW
02-2012

Skills

  • Child development
  • Program planning
  • Effective communication
  • Conflict resolution
  • Client relationship management
  • Customer service

Timeline

Childcare Educator

KINDA-MINDI EARLY LEARNING CENTRE -
02.2024 - Current

Childcare Administrator

Guardian
07.2022 - 10.2023

Receptionist

KONNECT Real Estate
10.2019 - 12.2021

Diploma in Early Childhood And Education -

Macquarie Community College

Certificate III in Early Childhood Education And Care -

TAFE NSW

Bachelor of Accounting -

University of Technology Sydney

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Michelle Li