Michelle Lightfoot
Wahroonga,NSW
Summary
Experienced office manager with a strong background in administrative management. Skilled in prioritising projects and effectively multitasking to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Considered a knowledgeable leader and dedicated problem solver with 25 years of experience. Bring valuable expertise to drive company objectives forward. Attention to detail evident in ability to coordinate projects, programs, and improvements. Possess strong organizational skills and ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
Work History
OFFICE MANAGER
HILLS MOWERS & IRRIGATION
04.2023 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
OFFICE MANAGER
DEGOTARDI SMITH & PARTNERS
07.2017 - 07.2023
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Maintained office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Launched quality assurance practices for each phase of development
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
CASUAL EDUCATOR
GOODSTART EARLY LEARNING
01.2016 - 07.2017
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
- Facilitated positive learning environment, establishing clear expectations and supportive classroom culture.
- Engaged in continuous professional development to stay current with educational research and pedagogical strategies.
- Fostered student curiosity and interest through creative hands-on activities.
OFFICE MANAGER
HUBBA BUBBA CHILDCARE ON HAIG STREET
08.2013 - 01.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Weekly billing using QikKids
- Created and published quarterly newsletter
- Organised fundraising charity events
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
DENTAL MARKETING ASSISTANT
WELLSPECT/DENTSPLY IMPLANTS (formerly ASTRA TECH)
12.2011 - 12.2012
- Assisted the Managing Director of Dentsply coordinating events, meetings and seminars
- Liaised with Dental Professionals
- Organised trade displays and shows in conjunction with the Dental Sales team
HEALTHCARE MARKETING ASSISTANT
WELLSPECT/DENTSPLY IMPLANTS (formerly ASTRA TECH)
04.2008 - 12.2011
- I assisted the Managing Director of Wellspect organising conferences, both interstate and overseas, Organised all travel requests; flights, accommodation and transfers, Worked with the Sales and Marketing team from all States in preparation of trade exhibitions within Australia and New Zealand, Created monthly expense proposals, Attended to customer requests by organising sample products and filling orders
HR Administrator
ASTRAZENECA PTY LTD
11.2003 - 11.2004
- I decided to change my career path after 14 years of Secretarial work and move to Human Resources
- My key responsibilities included: Creating Induction Packs for new employees, Management of job vacancies on the Recruitmanager System, Creating mail merges (eg
- Salary letters) for more than 1,000 employees, Updating the HR Policy Manual and company brochures, Co-ordinate administration requirements for in-house training programs, Maintenance of Individual Development Planning intranet site with current information
Personal Assistant to the Managing Director
ASTRAZENECA PTY LTD
02.2003 - 11.2003
- On 1 February 2003 I was promoted to the position of PA to the Managing Director in addition to the Director Integrated Services
- My primary responsibilities included: Co-ordinating programs for international visitors, including accommodation, transfers, organising functions and meetings, Managing the Managing Director’s correspondence, including drafting responses, Diary management, co-ordinating the Managing Director’s daily schedule, Ensuring the Managing Director is properly briefed for all meetings, especially Medicines Australia which he was Chairman, Co-ordinating extensive international itineraries and preparing expense statements
Executive Secretary Integrated Services
ASTRAZENECA PTY LTD
10.2000 - 02.2003
- In October 2000 I was employed by AstraZeneca to work with and support the Director of Sales & Marketing in Hospital and Oncology and subsequently the Director Integrated Services
- I was responsible for the following: Organising the National Sales Conference in Malaysia for 300 attendees, Organising external meetings, including minute taking for the Medicine Coding Council of Australia, Creating a web page for Executive Administration Support, Diary management, co-ordinating my Director’s daily schedule, Attending to travel arrangements and preparing expense statements, Create purchase requisitions and follow up payment process
National Operations Executive
STAR TRACK EXPRESS
02.2000 - 10.2000
- In February 2000 I was promoted to the position of National Operations Executive
- In addition to the responsibilities of my previous position I worked on the following projects: Management of the company's pallet hire obligations, Management of the motor vehicle replacement program, Co-ordinator of the company's planning for the Sydney Olympic Games
PA to the Director – Operations
STAR TRACK EXPRESS
08.1998 - 02.2000
PA to the General Manager Customer Service
STAR TRACK EXPRESS
12.1990 - 08.1998
Assistant Secretary
STAR TRACK EXPRESS
11.1989 - 12.1990
- I commenced with Star Track Express in the role of Assistant Secretary to the Executive Secretary, undertaking general secretarial duties for the Head Office General Management team
- I was subsequently promoted to positions within Customer Service and the Operations Department where my roles included the following responsibilities: Supervision and management of the Administration Assistant, Preparing weekly and monthly spreadsheet reports for the Department, General office administration such as purchasing and filing, Liaison with branch management, customers and suppliers, Organising conferences, travel and accommodation through Australia, Collecting data from branches Australia wide and preparing reports, Managing customer enquiries, Administration of customer service commissions for representatives nationally
Education
BACHELOR OF BUSINESS - Management and Innovation & Entrepreneurship
Griffith University
01.2026
MYOB -
The Career Academy
01.2018
CERTIFICATE III IN EARLY CHILDCARE - Early Childhood Education
Early Years Training
01.2016
CERTIFICATE III IN MARKETING -
Northern Sydney Institute
01.1998
DIPLOMA SECRETARIAL STUDIES -
St. Patrick’s Business College
11.1989
HIGHER SCHOOL CERTIFICATE -
Stella Maris College
11.1988
Skills
- Customer Service
- Office Management
- Organisational Skills
- Office Administration
- Excellent multi-tasking ability
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Payroll Processing
- Bookkeeping
Skillsummary - Software
- MS-Office Suite / Apple Mac
- Workflow MAX (Project Management Software)
- Adobe Acrobat
- MYOB
- XERO
References
References will be available on request
Training
- 2021, BACHELOR OF BUSINESS, Management and Innovation & Entrepreneurship
- 2019, FIRST AID & CPR UPDATED REGUARLY
- 2018, MYOB
- 2016, Certificate III in Early Childhood Education & Care
- 2014, WHS Management Training
- 2014, Food & Hygiene Training
- 2014, HLTAID003 Senior First Aid Certificate
- 2004, CHRIS 21, In-house training for payroll database
- 2002, Advanced Management Skills for Executive Personal Assistants
- 2002, Skilled Minute Taking
- 2002, Microsoft Publisher 2000 - Introductory/Intermediate
- 2001, Senior First Aid Course
- 2001, Microsoft FrontPage 2000 - Introductory/Intermediate
- 1998, PowerPoint for Windows
- 1997, Supervision Skills
- 1996, Advanced Excel for Windows
- 1993, Telephone Courtesy & Technique Course
- 1991, Advanced Concepts of Lotus 123
- 1989, WordPerfect 5.0 & 5.1
Timeline
OFFICE MANAGER
HILLS MOWERS & IRRIGATION
04.2023 - 04.2024
OFFICE MANAGER
DEGOTARDI SMITH & PARTNERS
07.2017 - 07.2023
CASUAL EDUCATOR
GOODSTART EARLY LEARNING
01.2016 - 07.2017
OFFICE MANAGER
HUBBA BUBBA CHILDCARE ON HAIG STREET
08.2013 - 01.2016
DENTAL MARKETING ASSISTANT
WELLSPECT/DENTSPLY IMPLANTS (formerly ASTRA TECH)
12.2011 - 12.2012
HEALTHCARE MARKETING ASSISTANT
WELLSPECT/DENTSPLY IMPLANTS (formerly ASTRA TECH)
04.2008 - 12.2011
HR Administrator
ASTRAZENECA PTY LTD
11.2003 - 11.2004
Personal Assistant to the Managing Director
ASTRAZENECA PTY LTD
02.2003 - 11.2003
Executive Secretary Integrated Services
ASTRAZENECA PTY LTD
10.2000 - 02.2003
National Operations Executive
STAR TRACK EXPRESS
02.2000 - 10.2000
PA to the Director – Operations
STAR TRACK EXPRESS
08.1998 - 02.2000
PA to the General Manager Customer Service
STAR TRACK EXPRESS
12.1990 - 08.1998
Assistant Secretary
STAR TRACK EXPRESS
11.1989 - 12.1990
BACHELOR OF BUSINESS - Management and Innovation & Entrepreneurship
Griffith University
MYOB -
The Career Academy
CERTIFICATE III IN EARLY CHILDCARE - Early Childhood Education
Early Years Training
CERTIFICATE III IN MARKETING -
Northern Sydney Institute
DIPLOMA SECRETARIAL STUDIES -
St. Patrick’s Business College
HIGHER SCHOOL CERTIFICATE -
Stella Maris College
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