Michelle Lind
Coolum Beach
Summary
Professional with focus on client relations and commitment to delivering high-quality results. Adept at fostering strong client relationships and facilitating effective communication between clients and internal departments. Known for flexibility and reliability in dynamic environments, contributing to team success.
Overview
36
36
years of professional experience
Work History
Client Liaison
Anglicare Southern Queensland - Help At Home
01.2019 - Current
- Managed a diverse portfolio of clients, adapting communication styles to suit individual preferences and requirements.
- Handled difficult situations with diplomacy and tact, navigating complex client relationships while maintaining a professional demeanour.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Provided guidance to new employees during onboarding process, expediting their integration into the organization.
- Contributed positively to company culture by actively participating in employee engagement initiatives.
- Supported organizational goals by facilitating the exchange of information among team members and departments.
Lifestyle Assistant
Anglicare Southern Queensland - Help At Home
01.2017 - Current
- Organised special events and workshops for clients, promoting engagement and a sense of community among participants.
- Developed customised care plans to improve client's overall health and wellbeing.
- Encouraged clients to take part in activities tailored to individual needs.
- Boosted client motivation by setting achievable goals and celebrating milestones in their personal development journey.
- Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
- Developed and implemented individual care plans tailored to needs of each client.
Diversional Therapist
Noosa Residential Care
01.2013 - 01.2020
Learn to Swim Instructor / Reception
Swim1
01.2010
Retail Manager
Geelong Floor Service Pty Ltd T/a GFS Décor
01.1999 - 01.2006
- Improved marketing to attract new customers and promote business.
- Built successful relationships through excellent customer service.
- Developed comprehensive product knowledge, enabling tailored solutions for customer's specific needs.
Personal Assistant to Accountant
Day Neilson Chartered Accountants
01.1994 - 01.1998
Shift Assistant / Manager
McDonalds Restaurant
01.1989 - 01.1994
Education
Certificate IV in Leisure And Health
TAFE QLD
QLD01-2019
Cert IV in Aged Care
CSTDC
QLD01-2016
Certificate III in Home And Community Care
Equalis
Noosa, QLD01-2014
Certificate III in Aged Care
Equalis
Noosa, QLD01-2014
Year 12 HSC / VCE -
Sacred Heart College
Newtown, Victoria01-1990
Skills
- Comprehensive knowledge of company processes and Home and Community Care
- Multi-tasking coordination
- Team collaboration
OTHER INFORMATION
- Happy, helpful, friendly demeanour
- Team player
- Excellent communication skills
- Positive attitude and good work ethic
- Current Queensland Drivers Licence
Hobbies and Interests
People, Gardening, Music, Animals, Reading
Timeline
Client Liaison
Anglicare Southern Queensland - Help At Home
01.2019 - Current
Lifestyle Assistant
Anglicare Southern Queensland - Help At Home
01.2017 - Current
Diversional Therapist
Noosa Residential Care
01.2013 - 01.2020
Learn to Swim Instructor / Reception
Swim1
01.2010
Retail Manager
Geelong Floor Service Pty Ltd T/a GFS Décor
01.1999 - 01.2006
Personal Assistant to Accountant
Day Neilson Chartered Accountants
01.1994 - 01.1998
Shift Assistant / Manager
McDonalds Restaurant
01.1989 - 01.1994
Certificate IV in Leisure And Health
TAFE QLD
Cert IV in Aged Care
CSTDC
Certificate III in Home And Community Care
Equalis
Certificate III in Aged Care
Equalis
Year 12 HSC / VCE -
Sacred Heart College
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