Michelle Little
Murrumba Downs,QLD
Summary
Dynamic support worker with a proven track record at Jenny Craig, excelling in client assessment and care planning. Adept at fostering emotional support and enhancing well-being, I effectively developed individualized coaching plans, driving client success and satisfaction. Committed to regulatory compliance and problem-solving, I thrive in collaborative environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Support Worker
Mable/ Independent
Brisbane, QLD
04.2025 - Current
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Evaluated and addressed individual client needs and concerns.
- Facilitated frequent family conferences to discuss case plans in detail and discuss goals.
- Provided emotional support and companionship to enhance clients' well-being.
Assistant Manager
Prouds
Strathpine, QLD
09.2023 - 03.2025
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Manager /Life Skills Coach
Jenny Craig
Strathpine, QLD
06.2015 - 06.2023
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Ensured compliance with regulatory requirements and industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Educated clients on healthy lifestyle practices such as nutrition, exercise, stress management.
- Assisted clients with developing problem-solving skills to manage difficult situations.
- Developed and implemented individualized life coaching plans for clients.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Helped clients set weekly goals and plan how to accomplish objectives.
- Conducted one-on-one sessions with clients to discuss progress towards goals and strategies for improvement.
Manager/General Retail Assistant
Coles
Brisbane, QLD
06.1997 - 06.2023
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Developed and implemented strategic plans to achieve company objectives.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Implemented quality control measures to uphold company standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Maclean High School
Maclean, NSWSkills
- Client assessment
- Care planning
- Emotional support
- Communication skills
- Regulatory compliance
- Problem solving
Certification
- First Aid and CPR Certificate
- Blue Card
Timeline
Support Worker
Mable/ Independent
04.2025 - Current
Assistant Manager
Prouds
09.2023 - 03.2025
Manager /Life Skills Coach
Jenny Craig
06.2015 - 06.2023
Manager/General Retail Assistant
Coles
06.1997 - 06.2023
High School Diploma -
Maclean High School
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