Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Michelle London

Turners Beach,TAS

Summary

Proven Retail Sales Associate with a track record of excellence at Passport Surf, adept in POS Software Proficiency and exceptional customer service. Elevated customer engagement through expert product recommendations and promotions, significantly enhancing store reputation. Skillfully balanced teamwork and professional appearance, fostering strong relationships and driving success.

Overview

9
9
years of professional experience

Work History

Retail Sales Associate

Passport Surf
Devonport, TAS
10.2024 - Current
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Provided excellent customer service to clients in person and over the phone.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Monitored stock levels to facilitate restocking and replenishment of shelves.
  • Ensured compliance with company policies and procedures at all times.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Fostered relationships with customers to expand customer base and retain business.
  • Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended, selected and located merchandise based on customer desires.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Used computer system to retrieve customer information, part number inventory and status of purchase orders.
  • Greeted customers and provided assistance with product selection.
  • Handled returns and exchanges according to company policies.

Sales/Interior Stylist

Picture This Place
Devonport, Tasmania
05.2016 - 10.2025
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Recommended, selected and located merchandise based on customer desires.
  • Maintained cleanliness of the sales floor area at all times.
  • Answered store and merchandise questions and led customers to wanted items.
  • Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Used point-of-sale systems to track inventory levels and properly restock shelves.
  • Assisted customers with returns, exchanges and refunds.
  • Prepared merchandise for purchase or rental.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Provided excellent customer service to clients in person and over the phone.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Resolved customer complaints in a timely manner.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.
  • Attended staff meetings to discuss new products or changes in store policy or procedure.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Greeted customers and provided assistance with product selection.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Managed cash register transactions accurately and efficiently.

Education

High School Diploma -

Latrobe High School
Latrobe, TAS
12-1986

Batchelor of Interior Design - Interior Design

Billy Blue College of Design
Sydney, NSW

Skills

  • Department reset
  • Flexible schedule
  • Backroom organization
  • POS Software Proficiency
  • Teamwork
  • Customer service
  • Positive and professional
  • Data entry
  • Money handling
  • Product recommendations
  • Customer engagement
  • Stocking and receiving
  • Customer Service
  • Product promotions
  • Professional appearance

Affiliations

  • I enjoy spending time with my family and friends.
  • Regular exercise, swimming at the beach.
  • Gardening
  • Boating

Timeline

Retail Sales Associate

Passport Surf
10.2024 - Current

Sales/Interior Stylist

Picture This Place
05.2016 - 10.2025

High School Diploma -

Latrobe High School

Batchelor of Interior Design - Interior Design

Billy Blue College of Design

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Michelle London