Michelle-Louise Chapman
Gold Coast,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Bookseller
Books Etc
Gold Coast , Queensland
02.2014 - 05.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Bagged or packaged purchases and wrapped gifts.
- Recommended merchandise to customers based on needs and preferences.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Maintained records related to sales for store management.
- Ticketed, arranged and displayed merchandise to promote sales.
Casual Retail Assistant
Egyptian Bazaar Gift Emporium
Gold Coast , Queensland
01.2014 - 08.2017
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Demonstrated the various Egyptian oils and a brief history of Egyptology
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Described merchandise and explained use, operation and care.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
Fashion Retail Assistant
2 Cats Fashion
Gold Coast , Queensland
05.2012 - 05.2013
- Greeted customers to determine wants or needs.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Exchanged merchandise for customers and accepted returns.
- Ticketed, arranged and displayed merchandise to promote sales.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Fashion Retail Assistant
Bagz 2 Richez
Gold Coast , Queensland
01.2006 - 05.2008
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Diploma of Counselling - Social Science
Careers Australia
Gold Coast, QLD2013
Graduate Certificate - Retail
Retail Training Academy
Gold Coast, QLD1991
Graduate Certificate - Business Practices And Reception
Gold Coast College of TAFE
Gold Coast, QLD1984
High School Diploma -
Star of The Sea College
Southport, QLD12.1983
Skills
- Sales and Promotions
- Meeting Sales Goals
- Flexible Hours
- Attention to Detail
- Exceeding Customer Expectations
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Engaging with Diverse Customers
- Store Policies and Procedures
- Product Demonstrations
- Product Knowledge
- Customer Service
Languages
English
Native/ Bilingual
Hobbies
- Over the years I have been an avid collector of books whether it be fashion, history, art or interior design to name a few. Working as a bookseller has allowed me to invest in my passion for books.
- I love to express my creative ideas and enjoy styling and decorating at home as well as in the workplace. With experience in fashion, I have been able to continue my goals.
- With an interest in gems and crystals, I enjoy the art of jewellery design.
Timeline
Bookseller
Books Etc
02.2014 - 05.2024
Casual Retail Assistant
Egyptian Bazaar Gift Emporium
01.2014 - 08.2017
Fashion Retail Assistant
2 Cats Fashion
05.2012 - 05.2013
Fashion Retail Assistant
Bagz 2 Richez
01.2006 - 05.2008
Diploma of Counselling - Social Science
Careers Australia
Graduate Certificate - Retail
Retail Training Academy
Graduate Certificate - Business Practices And Reception
Gold Coast College of TAFE
High School Diploma -
Star of The Sea College
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