Bachelor - Library and Information Science
University of Santo Tomas
Manila01.2012
MICHELLE MABELLE ALVAREZ
Sydney,NSW
Education
High School Diploma -
St. Mary's College of Quezon City
Quezon City01.2008
M.D. - Management
Macquarie University
Sydney, Australia 02.2025 - Current
Work History
Social Worker
Meritcare
08.2025 - 09.2025
- Assisted individuals with daily living activities, promoting independence and personal choice.
- Collaborated with healthcare professionals to develop tailored support plans for clients.
- Provided emotional support, fostering a safe and trusting environment for clients.
- Documented client progress and communicated updates to the care team effectively.
Housekeeping Room Attendant
Sofitel Hotel
03.2025 - 04.2025
- Maintained cleanliness and organization of guest rooms and common areas.
- Assisted in restocking supplies, ensuring availability for daily operations.
- Learned proper use of cleaning equipment and safety protocols.
- Collaborated with team members to uphold high housekeeping standards.
Service Officer
BDO Unibank, Inc.
06.2019 - 03.2025
- Managed customer inquiries, providing timely and accurate information to enhance service experience.
- Coordinated resolution of complex issues, ensuring adherence to company policies and procedures.
- Led initiatives to streamline processes, improving operational efficiency across service departments.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
Service Officer
Security Bank Corporation
10.2017 - 05.2019
Customer Service Representative
Metropolitan Bank and Trust Company
04.2014 - 09.2017
Customer Service Representative
EPerformax Contact Centers & BPO
04.2012 - 12.2013
Skills
- Adaptability
- Communication
- Work Under Pressure
- Time Management
Customer service
Teamwork and collaboration
Problem-solving
Flexible and adaptable
Organizational skills
Excellent communication
Multitasking Abilities
Critical thinking
Active listening
Calm under pressure
Organization and time management
Decision-making
Problem resolution
Verbal communication
Computer skills
Multitasking
Timeline
Social Worker
Meritcare
08.2025 - 09.2025
Housekeeping Room Attendant
Sofitel Hotel
03.2025 - 04.2025
M.D. - Management
Macquarie University
02.2025 - Current
Service Officer
BDO Unibank, Inc.
06.2019 - 03.2025
Service Officer
Security Bank Corporation
10.2017 - 05.2019
Customer Service Representative
Metropolitan Bank and Trust Company
04.2014 - 09.2017
Customer Service Representative
EPerformax Contact Centers & BPO
04.2012 - 12.2013
Bachelor - Library and Information Science
University of Santo Tomas
High School Diploma -
St. Mary's College of Quezon City