MICHELLE MABELLE ALVAREZ
Sydney
Overview
13
13
years of professional experience
Work History
Service Officer
BDO Unibank
06.2019 - Current
- Supervise and oversee daily cash transactions, ATM operations, and accountable forms
- Act as a responsible custodian for peso and foreign currencies, ensuring precise recording and counting of all cash transactions
- Enforce Deposit-Pick-Up services policies, assess compliance of over-the-counter transactions, address customer concerns with strict service standards, and lead audits for improved operational efficiency
- In charge of managing and maintaining the Cash Vault operations, overseeing the branch's cash movements, ATM operations, deposit pick-up, payroll delivery, and other bank services, all executed in strict adherence to the bank's service standards
- Responsibilities: Supervision and Custodianship, Policy Compliance and Transaction Review, Customer Service and Operational Efficiency
Service Officer
Security Bank Corporation
10.2017 - 06.2019
- Responsible for over-the-counter cash and check handling and processing transactions
- Supports the day-to-day sales operation from account opening to processing loan documents
Bank Teller
Metropolitan Bank and Trust Company
04.2014 - 09.2017
- Provide direct customer service to customers buying and selling on eBay
- Manages multi-task and walk through the processes on the protection of eBay's members by providing resolutions to their queries following the policy for user agreement
Customer Service - Call Center Agent
ePerformax Contact Centers & BPO
05.2012 - 12.2013
Education
Bachelor - Library and Information Science
University of Santo Tomas
Manila01.2012
High School Diploma -
St. Mary's College of Quezon City
Quezon City01.2008
Skills
- Adaptability
- Communication
- Work Under Pressure
- Time Management
Attended Seminars
- Branch Operations, 04/01/14, 09/01/18, 06/01/19
- Bank Check Processing, 04/01/14, 09/01/18, 06/01/19
- Risk Management, 04/01/14, 09/01/18, 06/01/19
- Money Laundering & Terrorist Financing Prevention Program, Yearly Mandatory Compliance since 2014
- Clearing Systems ECS-CICS, 04/01/14, 09/01/18, 06/01/19
- Customer Service, 04/01/14, 09/01/18, 06/01/19
- Counterfeit Detection, 04/01/14, 09/01/18, 06/01/19, 03/01/22
- Signature Verification, 04/01/14, 09/01/18, 06/01/19
Timeline
Service Officer
BDO Unibank
06.2019 - Current
Service Officer
Security Bank Corporation
10.2017 - 06.2019
Bank Teller
Metropolitan Bank and Trust Company
04.2014 - 09.2017
Customer Service - Call Center Agent
ePerformax Contact Centers & BPO
05.2012 - 12.2013
Bachelor - Library and Information Science
University of Santo Tomas
High School Diploma -
St. Mary's College of Quezon City
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