Michelle Maiale
Fitzroy,SA
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
26
26
years of professional experience
Work History
Head of Human Resources, People and Culture, Marketing, Legal, Compliance, PR and Operations
Restaurant Group
01.2012 - 01.2023
- Preparing, lodging & reporting of monthly PAYG and quarterly BAS, Workers compensation and Superannuation obligations
- Setting up new employees, weekly payroll and employee compliance
- Recruitment and training of new staff and management of lifecycle of employees
- Designed, developed and implemented strategies to attract, engage, and develop employees and build upon a high-performance culture within the workplace
- Preparing contracts of employment, maintaining employee files and employee performance evaluation
- Invoicing and accounts payable
- Reconciling and maintaining accounting software for timely reporting
- Maintaining WHS policies, procedures and registers and employee handbooks
- Maintaining websites via backend ensuring all information is up to date and accurate
- IT support for emails and back of house computer systems
- Marketing, monthly EDM's and Social Media management
- Immigration law for sponsorship of employees under 457 visas
- Effective communication to a team of 90 staff during COVID-19 crisis
- Diary Management and travel planning.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Streamlined recruitment processes for increased efficiency and reduced time-to-fill rates.
- Developed comprehensive onboarding programs to improve new hire retention and productivity.
- Implemented effective performance management systems for ongoing employee development and growth.
- Reduced turnover rates by cultivating a positive work culture and addressing employee concerns proactively.
- Championed diversity and inclusion efforts, fostering a more inclusive workplace environment.
Executive Dealers Assistant - Broking
Bell Potter Securities Limited
01.2005 - 11.2009
- Executive dealers assistant to Peter Burrows AO and Doug Perkins, Directors of Bell Potter Securities Limited Sydney
- Enhanced customer satisfaction by providing personalized assistance and tailored recommendations.
- Created strong relationships with clients and worked in a close knit team environment
- Took phone and email buy/sell instructions and assisted with account related queries
- Confidently used IRESS and all computer systems to provide clients with accurate information relating to stocks, local and overseas markets, their portfolios and accounts
- Full administrative assistance and confidently executed all requested tasks accurately and efficiently
- Assisted with timely off market transfers, corporate actions and end of financial year reporting to accountants and clients as requested
- Management of deceased estates
- Onboarding of new clients ensuring full compliance and effective communication
- Provided a high quality customer service experience
- Travel and Calendar management
- End of month, quarterly and end of financial year reporting.
- Built strong client relationships through effective communication and understanding of financial goals.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Maintained strict adherence to ethical guidelines, fostering trust among clients and colleagues.
Customer Service Representative - Broking
ComSec
01.2003 - 01.2005
- Maintaining client accounts
- Resolving client requests, enquiries and complaints via calls and emails
- Liaising with other internal departments to effectively resolve client queries
- Participating in project work as required
- Participating in outbound calling as requested
- Customer training and troubleshooting
- Keeping up to date with products and offerings through briefings, training, product write-ups and other materials
- Escalating higher level issues to the appropriate officer
- Continual education on the ASX
- Ran the Melbourne & Sydney 'share shop' - face to face customer service interaction on Collins street and Comsec.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Law Clerk
Aborginal Legal Rights Movement (ALRM)
01.2002 - 01.2003
- Interviewing and advising clients
- Legal research
- Drafting affidavits and pleadings
- Appearing in magistrate's courts
- Observing trials
- Assisting in drafting sentencing submissions
- Preparing an analysis of the firm's practice management techniques and trust accounting system
- Using court registries and public records offices.
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases.
- Supported attorneys in preparing for trials by organizing case materials and drafting legal documents.
- Streamlined document review processes, resulting in more accurate and efficient case management.
- Assisted in successful litigation outcomes through meticulous fact-checking and evidence analysis.
- Drafted persuasive legal memoranda to support attorney arguments during court proceedings.
- Contributed to seamless trial preparation through thorough organization of exhibits, witness lists, and other supporting documentation.
- Improved overall organization within the firm by creating a centralized filing system for key legal documents and correspondence.
- Developed strong professional relationships with courthouse staff and opposing counsel, fostering positive working environments during trials and negotiations.
- Assisted in mediation sessions between parties, facilitating productive discussions that led to mutually agreeable resolutions.
- Participated in client meetings alongside supervising attorneys, gaining valuable exposure to diverse areas of practice within the firm.
- Assisted attorneys with case organization and administrative tasks.
- Investigated facts and laws to determine strategies for case preparation.
- Updated firm's database with new information for client records and financial documents.
- Met with clients on legal team's behalf to gather case information and discuss upcoming litigation.
- Used internal templates to prepare subpoenas and client correspondence.
- Supported lawyers in reviewing and processing search warrants, subpoenas and court documents.
- Managed court sessions, maintaining attendant records for court proceedings.
- Attended court sessions to record and listen to critical information.
Restaurant Manager/Functions Coordinator/Office Manager
Citrus And The Green Olive
01.2000 - 01.2003
- Assisted in running and operating two successful restaurants
- Managed staff
- Ran team leadership programs
- Payroll
- Account Management
- Media, Public relations and advertising
- Function coordination
- Customer service.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Carefully interviewed, selected, trained, and supervised staff.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Weekend Office Real Estate Coordinator
Barrie Magain Real Estate
01.1997 - 01.1999
- Weekend job whilst studying Law and Legal Practice
- Data entry
- Word processing
- Compiling advertising reports
- Phone enquiries
- Receipt of rental payments.
- Enhanced property management efficiency by streamlining communication and documentation processes.
- Optimized property value by coordinating regular maintenance and timely repairs.
- Managed tenant relations, addressing concerns promptly for increased satisfaction and retention rates.
Education
Admitted to Practice as a Barrister & Solicitor -
Supreme Court South Australia
01.2004
Bachelor of Law and Legal Practice -
Flinders University of South Australia
Flinders Univeristy Of South Australia01.2001
PRIMARY & SECONDARY - Reception To Year 12
Annesley College
Wayville, SA12.1996
Skills
- Exceptional Computer skills
- Analytical Skills
- Confidentiality Maintenance
- Training and Development
- Travel Arrangements
- Adaptability
- Effective Communication
- Software Knowledge
- Multitasking Abilities
- Email Management
- Administrative Support
- Office Administration
- Executive Support
- Resourceful
- Process Improvements
- Social Media Knowledge
- Excel Spreadsheets
- Conference Planning
- Legal Administrative Support
- Travel Coordination
- Phone Etiquette
- Task Delegation
- Problem Solving
- Resourcefulness
- Team Collaboration
- Attention to Detail
- Technical Proficiency
- File Organization
- Record Keeping
- Client Relations
- Relationship Building
Accomplishments
- Managed and grew one restaurant into 4 successful businesses with a clear brand manifesto in Sydney (2007 - 2022)
- Admitted to practice as a Barrister and Solicitor in the state of South Australia (September 2004)
- Managed all business aspects of running one of Adelaide's most successful Restaurants over a 3 year period (2001 - 2004)
- Awarded a merit certificate in year 12 English - presented by the Governor of South Australia at Parliament House, Adelaide (January 2003)
- Conducted and trained winning choir in house competition at Annesley College, Adelaide (1996)
Personal Information
- Citizenship: Australian
- Date of Birth: 22/11/1979
References
Melanie Burrows
Bell Potter Securities
Ph: 0416 234 408
Penny Kyros
Maxivale
Ph: 0404 000 818
Marilyn Pilu
Pilu Restaurant
Ph: 0414 567 431
Yoga, Pilates, Travel, Arts, Reading, Health and wellbeing
I enjoy a balanced and healthy lifestyle and understand the importance of looking after mental and physical health.
Timeline
Head of Human Resources, People and Culture, Marketing, Legal, Compliance, PR and Operations
Restaurant Group
01.2012 - 01.2023
Executive Dealers Assistant - Broking
Bell Potter Securities Limited
01.2005 - 11.2009
Customer Service Representative - Broking
ComSec
01.2003 - 01.2005
Law Clerk
Aborginal Legal Rights Movement (ALRM)
01.2002 - 01.2003
Restaurant Manager/Functions Coordinator/Office Manager
Citrus And The Green Olive
01.2000 - 01.2003
Weekend Office Real Estate Coordinator
Barrie Magain Real Estate
01.1997 - 01.1999
Admitted to Practice as a Barrister & Solicitor -
Supreme Court South Australia
Bachelor of Law and Legal Practice -
Flinders University of South Australia
PRIMARY & SECONDARY - Reception To Year 12
Annesley College
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